Staff is awesome and the food is always good We come here often for date night
Atmosphere: 5
Food: 5
Service: 5
Natasha Casher
Many bowls were low but still delicious. Need parking for commercial trucks
Atmosphere: 5
Food: 4
Service: 5
David Kallas
I wouldn't recommend ordering online and going in to pick up your food they will ignore you and make you wait. I got to the restaurant a few minutes early so I expected to wait a little while. One of the workers behind the counter was so busy visiting with her family members thay she ignored me for several minutes before asking if I was waiting for something. I was standing at the online order pickup, so this was an unnecessary question. When I told her that I had an online order she said they were working on it and it was just about ready. A few minutes later I got a notification on my phone that my order was ready. A full 8 minutes passed with no employee even looking in my direction. Finally someone handed me my order. I think they had taken it to the drive through even though the app clearly stated go to the counter to pick up the order. By the time I got my food it was cold. All the veggies were undercooked too. I didn't get the sauces that I asked for. Overall unsatisfactory performance by this restaurant.
Atmosphere: 3
Food: 2
Service: 1
Gabe
The food was good the service was good nothing wrong with it but it doesn't even try to have a good atmosphere.
Atmosphere: 2
Food: 5
Service: 4
james mccoskey
Absolutely the worst Panda Express food. I’ll never return. I’m still paying the price…
Atmosphere: 3
Food: 1
Service: 3
Sandra
What happened to their food? I use to enjoy Panda food. My meals Sunday were so awful we felt sick after eating and didn't even finish it. It tasted so nasty I thought maybe it was spoiled. For $33.00 for 2 meals of disgust I won't be returning.
Atmosphere: 3
Food: 1
Service: 4
Verlin Rice
Tasty bowl, ample serving for the price.
Atmosphere: 4
Food: 5
Service: 5
Cody Kirk
It's just your average fast food place nothing really special about it. For me it doesn't but above average in everything
Atmosphere: 4
Food: 4
Service: 4
Miguel Mósca Nunes
Very nice place to eat. Good food.
Atmosphere: 5
Food: 5
Service: 5
Amanda Zehner
Absolutely no sauce on my beef and broccoli and all of my crab rangoons were stuck together and burnt. Will never order from her again
Wonderful food..But the lady that took my order had blue gloves on handled my order along with handling money-cash then without changing the gloves started filling other orders and processing food with said gloves. If I remember correctly you have to change them once contaminated?
Atmosphere: 3
Food: 4
Service: 4
Michael Miller
I do door dash and the guy making my order (Frank) did an excellent job he kept me informed on the process of my order every step of rhe way. So i just wanted to say thank you and keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Abraham T
Having been to many Panda Expresses in my life, this location has consistently been by far above and beyond the best one I have been to in my life and my personal favorite thanks to Frank and his team. I felt compelled to write this review after seeing the reviews here for this location and being surprised the average at this time was only 3.7 stars. For reference, although I am Asian, I am not a food connoisseur, and my taste buds lean more towards what I personally call “Americanized” Chinese food rather than full traditional. With that said, I have worked in service oriented industries so I understand quality customer service, and I was very impressed by the quality of service and the food here. The very first time I walked in, the customer service was excellent. The people taking the order welcomed me, and Frank, the manager, personally said enthusiastically, “Sir, if you see anything you want and we are low on it, we will make it fresh for you in just a few minutes!” Sure enough, I ordered something that was low and immediately I saw them start working on cooking the food fresh. Within five minutes my food was ready, fresh, and to me and my personal taste buds, very delicious. I have since repeated several times at this location because I was so impressed. When I went today, the lobby was closed due to unforeseen circumstances, so I ordered through the drive through while it was pouring rain. Frank was actually taking the order, and because the item I ordered was low and had to be freshly made, he informed me there would be just a short wait and asked me to pull to the front. In 5 minutes, Frank came out in the pouring rain to deliver me my food, and he apologized for the delay with a very pleasant demeanor. My food inside the bags was completely dry from the rain as Frank moved very quickly and efficiently and he shielded the bags of food using his arms. Personally, I would much rather wait for my food to be made fresh rather than quickly being served food that had been sitting out for a long time. Here are some photos of the freshly made food from todays pouring rain drive through visit, they may not be the most photogenic since they are in the container but I ate it all and it was, to me, very delicious. The key thing is it all looked and tasted freshly made, which is not something I can say for all other Panda Expresses. I can tell from consistent experiences, that Frank and his team care about your experience. If you have any issue with your order, please kindly let Mr. Frank the manager know. I am confident he will make your experience right. Please be kind to the workers too, as the service industry can be tough on people. Finally, I will say that I was saddened to see the average google reviews for this place are 3.7 stars when I personally felt I had a 5-star experience. But then I remembered a funny thing, there is a viral TikTok trend claiming that 3.5-star Chinese restaurants are the best. I’m sorry my 5-star rating nudges this restaurant away from 3.5 stars, but I truly believe the TikTok claim now. This location is the best Panda Express I have personally experienced, 100% thanks to Frank and his team. I highly recommend Defiance’s Panda Express without reservation.
Staff is awesome and the food is always good
We come here often for date night
Atmosphere: 5
Food: 5
Service: 5
Many bowls were low but still delicious. Need parking for commercial trucks
Atmosphere: 5
Food: 4
Service: 5
I wouldn't recommend ordering online and going in to pick up your food they will ignore you and make you wait. I got to the restaurant a few minutes early so I expected to wait a little while. One of the workers behind the counter was so busy visiting with her family members thay she ignored me for several minutes before asking if I was waiting for something. I was standing at the online order pickup, so this was an unnecessary question. When I told her that I had an online order she said they were working on it and it was just about ready. A few minutes later I got a notification on my phone that my order was ready. A full 8 minutes passed with no employee even looking in my direction. Finally someone handed me my order. I think they had taken it to the drive through even though the app clearly stated go to the counter to pick up the order. By the time I got my food it was cold. All the veggies were undercooked too. I didn't get the sauces that I asked for. Overall unsatisfactory performance by this restaurant.
Atmosphere: 3
Food: 2
Service: 1
The food was good the service was good nothing wrong with it but it doesn't even try to have a good atmosphere.
Atmosphere: 2
Food: 5
Service: 4
Absolutely the worst Panda Express food. I’ll never return. I’m still paying the price…
Atmosphere: 3
Food: 1
Service: 3
What happened to their food? I use to enjoy Panda food. My meals Sunday were so awful we felt sick after eating and didn't even finish it. It tasted so nasty I thought maybe it was spoiled. For $33.00 for 2 meals of disgust I won't be returning.
Atmosphere: 3
Food: 1
Service: 4
Tasty bowl, ample serving for the price.
Atmosphere: 4
Food: 5
Service: 5
It's just your average fast food place nothing really special about it. For me it doesn't but above average in everything
Atmosphere: 4
Food: 4
Service: 4
Very nice place to eat. Good food.
Atmosphere: 5
Food: 5
Service: 5
Absolutely no sauce on my beef and broccoli and all of my crab rangoons were stuck together and burnt. Will never order from her again
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Wonderful food..But the lady that took my order had blue gloves on handled my order along with handling money-cash then without changing the gloves started filling other orders and processing food with said gloves.
If I remember correctly you have to change them once contaminated?
Atmosphere: 3
Food: 4
Service: 4
I do door dash and the guy making my order (Frank) did an excellent job he kept me informed on the process of my order every step of rhe way. So i just wanted to say thank you and keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Having been to many Panda Expresses in my life, this location has consistently been by far above and beyond the best one I have been to in my life and my personal favorite thanks to Frank and his team. I felt compelled to write this review after seeing the reviews here for this location and being surprised the average at this time was only 3.7 stars. For reference, although I am Asian, I am not a food connoisseur, and my taste buds lean more towards what I personally call “Americanized” Chinese food rather than full traditional. With that said, I have worked in service oriented industries so I understand quality customer service, and I was very impressed by the quality of service and the food here. The very first time I walked in, the customer service was excellent. The people taking the order welcomed me, and Frank, the manager, personally said enthusiastically, “Sir, if you see anything you want and we are low on it, we will make it fresh for you in just a few minutes!” Sure enough, I ordered something that was low and immediately I saw them start working on cooking the food fresh. Within five minutes my food was ready, fresh, and to me and my personal taste buds, very delicious. I have since repeated several times at this location because I was so impressed. When I went today, the lobby was closed due to unforeseen circumstances, so I ordered through the drive through while it was pouring rain. Frank was actually taking the order, and because the item I ordered was low and had to be freshly made, he informed me there would be just a short wait and asked me to pull to the front. In 5 minutes, Frank came out in the pouring rain to deliver me my food, and he apologized for the delay with a very pleasant demeanor. My food inside the bags was completely dry from the rain as Frank moved very quickly and efficiently and he shielded the bags of food using his arms. Personally, I would much rather wait for my food to be made fresh rather than quickly being served food that had been sitting out for a long time. Here are some photos of the freshly made food from todays pouring rain drive through visit, they may not be the most photogenic since they are in the container but I ate it all and it was, to me, very delicious. The key thing is it all looked and tasted freshly made, which is not something I can say for all other Panda Expresses. I can tell from consistent experiences, that Frank and his team care about your experience. If you have any issue with your order, please kindly let Mr. Frank the manager know. I am confident he will make your experience right. Please be kind to the workers too, as the service industry can be tough on people. Finally, I will say that I was saddened to see the average google reviews for this place are 3.7 stars when I personally felt I had a 5-star experience. But then I remembered a funny thing, there is a viral TikTok trend claiming that 3.5-star Chinese restaurants are the best. I’m sorry my 5-star rating nudges this restaurant away from 3.5 stars, but I truly believe the TikTok claim now. This location is the best Panda Express I have personally experienced, 100% thanks to Frank and his team. I highly recommend Defiance’s Panda Express without reservation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Teriyaki Chicken Bowl with Wontons, Chicken Fried Rice, Fried Rice Chicken Teriyaki
Good food good people
Had a wonderful lunch
Atmosphere: 5
Food: 5
Service: 5
Pretty good fast oriental food.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Orange Chicken, Chow Mein, Chicken Fried Rice, Crab Rangoon Chicken Teriyaki Black Pepper Chicken, Veggie Spring
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