Auntie Anne's

I stopped by this location yesterday at 6:45 PM to redeem the T-Mobile promotion for a free pretzel. The store does not close until 8:00 PM, yet I was told there were no pretzels available for redemption and that no more would be made for the rest of the day. This was nearly an hour and a half before closing.

Meanwhile, it was clear from the products still being prepared and sold that the store had the ability to plan differently and prioritize having the promotional item available. An employee mentioned there was a “dough shortage,” but if that were truly the case, it raises the question of why the promotion would even be run during a shortage.

This feels misleading. Advertising a free promotion to bring customers in, only to have the featured item unavailable while other paid items remain, comes across as a bait-and-switch tactic. It creates a very negative customer experience and reflects poorly on both the store and the brand.

Service: 1

My son’s experience was eye opening for sure. A older white women exercised her antiblack feelings while reinforcing racism in the workplace by giving my sons items to white man while he was standing there waiting for her to hand his items to HIM. Is this some sort of unwritten code wink nod type of culture that you allow?

Atmosphere: 1

Food: 1

Service: 1

They gave us old dried pretzels that were ok the display box. They were burnt too.
Never received such worst pretzels from any of the other locations.

Atmosphere: 2

Food: 1

Service: 1

A lot of racism at this location!

racist continue to work there. after numerous complaints

They got racist employee working here. Alex fired a girl for speaking about it. Don’t spend your money here, go somewhere else. They wanna be complicit in racism, boycott this place

Food was great and the young lady named Taii that took care of me was wonderful. She was extremely friendly and made the experience 100 times better. definitely recommend

I ordered the pretzel nuggets and they were completely burnt on the bottom and were completely hard and inedible. The cheese was also cold. I spent over $30 and won’t ever be coming back, someone needs to check their employees because whoever sent these out is extremely lazy and incompetent. This was 03/31/25 between 6-7pm

i love this location, ive spent so much here i couldnt even count! taiza is my favorite worker here and shes always so kind and helpful! definitely give this place a shot!

Just make sure you ask for fresh Pretzels. I was craving a Pretzel and got an old one. Ruined it for me.

Dakota was so nice and helpful when I came in to order. Everything was clean and we had a great little chat!

Atmosphere: 5

Food: 5

Service: 5

Dakota had amazing customer service and was so polite and the pretzels were amazing

Atmosphere: 5

Food: 5

Service: 5

Pretzel dogs were fresh Dakota had great costumer service

Atmosphere: 5

Food: 5

Service: 5

dakota was awesome!! super nice guy and the service was great!

Amazing food and service

Atmosphere: 5

Food: 5

Service: 5