Soooo slow. Super disappointing. Every time I order online I make sure to order it well before I plan to head to pick up.
Atmosphere: 2
Food: 3
Service: 1
Ryan Jacobsen
Order is never ready when I pre order online. Recommend ordering an hour before needed because they are not “freaky fast”
Atmosphere: 2
Food: 3
Service: 2
Peter Tabor
Waited 2 hours and they still haven’t delivered or resolved the order. It was a mistake to order from this location.
Atmosphere: 1
Food: 1
Service: 1
shaghayegh beik
I ordered hunter’s club and they forgot to put roast beef in my sandwich!!!
aras Mortazavi
Do not order online!! Ordered online 30 min in advance. Waited for my food almost 15-20 min in store. Almost like they never looked at the order online .
Atmosphere: 4
Food: 4
Service: 2
Jeff Weed
I ordered for my office two weeks ago and for the third time in a row my order came without the Pickles I paid extra for. I called and spoke to a gentleman who was real nice. He said he’d be happy to refund. Two weeks have gone by and I haven’t received my refund. I called today and spoke to a female manager, who would not help me. I explained I don’t have the order number anymore and gave the name on the order. She put me on hold for quite a while, came back and said she couldn’t find it as I explained to her that I didn’t have the order number anymore because I had filed the receipt with my company. She then explained that she could not find it and that I needed to call back or come in with the order number and hung up on me. Very disappointing from a place we order at least once a month for 10 people.
Food: 3
Service: 1
Trevor Lorton
They are far from freaky fast.
Tim Henry
Ordered thru their website. They sent it to Uber for some reason. Currently been over 30 minutes and ETA says won't be here for another 20 minutes because my driver has stops along the way. Freaky fast...what a joke
Service: 1
Amanda Olson
I don’t ever really leave reviews but the management at this place is ridiculous! We will not be going back to this location ever again. I don’t know what has changed in the last year or so but this is absolutely ridiculous. We’ve had issues in the past where they have refused to take walk in orders and say you have to put in a pick up order online. Nope! I will go to the one in Hilliard before I do that. Tried to give them a chance today because we haven’t had Jimmy John’s in a while so my husband went to go get me something for a treat. They took his order and then waited 20 minutes to tell him that they had a catering order come in! You should have said something before he ordered. Waiting 30+ minutes for one sandwich is absolutely ridiculous! You can’t spend 2 minutes to get ONE sandwich out the door for an online order that isn’t even ready yet because management says prioritize online orders? Shame on management for only having 2 employees working on a Saturday! There should be at least 1 or 2 more people working to handle walk in orders. I called my husband when he messaged me about the situation around 12:40 when he got there at 12! Told him to get a refund and go to Hilliard. They “voided” the check but didn’t actually issue the refund. They told my husband they would do so after they were done with that order which is totally unacceptable! my husband said whatever and left because he’d been waiting almost an hour at that point. We will be keeping an eye out on our bank statement because we will file a chargeback if it isn’t refunded properly because guess what else they didn’t do because they were in a rush give him a copy of his damn receipt! Piss poor management!
Service: 1
M. Richardson
The sandwiches were AMAZING and Ashley was so kind and helpful. Thanks for a great dinner! ♥️
The sandwiches were pretty good, but it was not the lightning quick service I would expect from Jimmy John's. Still, overall a good location.
Atmosphere: 5
Food: 5
Service: 4
Mark Bauer
Don't put excessive amounts of mayo on a sandwich that doesn't list it as an ingredient on the menu.
Ray Welsh
I get being busy. But when you make standing room orders wait for phone in or online orders then that is bad management. I counted over 22 sandwiches being made between my friends order and my own. While waiting at the counter for a sandwich. Get a crew to build online and phone orders. Get a crew just for standing room. Then when I said something an employee squaked back. Not good!!! All I said was "Time out you have floor customers waiting. And she got riled up. Not cool.
Atmosphere: 3
Food: 3
Service: 1
Steven W Plogsted
Simple order of Chicken Caesar Wrap with mayo and pickles. Ended up with no mayo and no pickles. Not sure what was so difficult about that order.
Soooo slow. Super disappointing. Every time I order online I make sure to order it well before I plan to head to pick up.
Atmosphere: 2
Food: 3
Service: 1
Order is never ready when I pre order online. Recommend ordering an hour before needed because they are not “freaky fast”
Atmosphere: 2
Food: 3
Service: 2
Waited 2 hours and they still haven’t delivered or resolved the order. It was a mistake to order from this location.
Atmosphere: 1
Food: 1
Service: 1
I ordered hunter’s club and they forgot to put roast beef in my sandwich!!!
Do not order online!! Ordered online 30 min in advance. Waited for my food almost 15-20 min in store. Almost like they never looked at the order online .
Atmosphere: 4
Food: 4
Service: 2
I ordered for my office two weeks ago and for the third time in a row my order came without the Pickles I paid extra for. I called and spoke to a gentleman who was real nice. He said he’d be happy to refund. Two weeks have gone by and I haven’t received my refund. I called today and spoke to a female manager, who would not help me. I explained I don’t have the order number anymore and gave the name on the order. She put me on hold for quite a while, came back and said she couldn’t find it as I explained to her that I didn’t have the order number anymore because I had filed the receipt with my company. She then explained that she could not find it and that I needed to call back or come in with the order number and hung up on me. Very disappointing from a place we order at least once a month for 10 people.
Food: 3
Service: 1
They are far from freaky fast.
Ordered thru their website. They sent it to Uber for some reason. Currently been over 30 minutes and ETA says won't be here for another 20 minutes because my driver has stops along the way. Freaky fast...what a joke
Service: 1
I don’t ever really leave reviews but the management at this place is ridiculous!
We will not be going back to this location ever again. I don’t know what has changed in the last year or so but this is absolutely ridiculous. We’ve had issues in the past where they have refused to take walk in orders and say you have to put in a pick up order online. Nope! I will go to the one in Hilliard before I do that. Tried to give them a chance today because we haven’t had Jimmy John’s in a while so my husband went to go get me something for a treat. They took his order and then waited 20 minutes to tell him that they had a catering order come in! You should have said something before he ordered. Waiting 30+ minutes for one sandwich is absolutely ridiculous! You can’t spend 2 minutes to get ONE sandwich out the door for an online order that isn’t even ready yet because management says prioritize online orders? Shame on management for only having 2 employees working on a Saturday! There should be at least 1 or 2 more people working to handle walk in orders. I called my husband when he messaged me about the situation around 12:40 when he got there at 12! Told him to get a refund and go to Hilliard. They “voided” the check but didn’t actually issue the refund. They told my husband they would do so after they were done with that order which is totally unacceptable! my husband said whatever and left because he’d been waiting almost an hour at that point. We will be keeping an eye out on our bank statement because we will file a chargeback if it isn’t refunded properly because guess what else they didn’t do because they were in a rush give him a copy of his damn receipt! Piss poor management!
Service: 1
The sandwiches were AMAZING and Ashley was so kind and helpful. Thanks for a great dinner! ♥️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The sandwiches were pretty good, but it was not the lightning quick service I would expect from Jimmy John's. Still, overall a good location.
Atmosphere: 5
Food: 5
Service: 4
Don't put excessive amounts of mayo on a sandwich that doesn't list it as an ingredient on the menu.
I get being busy. But when you make standing room orders wait for phone in or online orders then that is bad management. I counted over 22 sandwiches being made between my friends order and my own. While waiting at the counter for a sandwich. Get a crew to build online and phone orders. Get a crew just for standing room. Then when I said something an employee squaked back. Not good!!!
All I said was "Time out you have floor customers waiting. And she got riled up. Not cool.
Atmosphere: 3
Food: 3
Service: 1
Simple order of Chicken Caesar Wrap with mayo and pickles. Ended up with no mayo and no pickles. Not sure what was so difficult about that order.
Food: 1
Nicest staff! So fun and friendly!
Loading...