Great group of ppl who are patient & smile non stop!
Atmosphere: 5
Food: 4
Service: 5
Dilly
I don’t think they’ve ever gotten my order right in the drive thru. Not one single time.
Atmosphere: 1
Food: 3
Service: 1
Candace Norris
Maaaan listening skills go a loooooong way always....oh and answer the phone. Other locations do!!! How does a customer report a issue? Corporate?
Atmosphere: 4
Food: 5
Service: 4
Alan żyła
The food was good, staff wonderful and overall a lovely experience. I strongly recommend this location. 👍
Atmosphere: 5
Food: 5
Service: 5
Winter Winter
We at city of columbus wanna give a warm thank you for the donation and appreciate the service you provided with feeding the kids at park and rec the manager and director of kfc who authorized this we appreciate you so much we look forward to having you apart of our next event thank you
Atmosphere: 5
Food: 5
Service: 5
E Sandy
I always get the wrong food. They don't speak English. They always laugh at you. They know they are screwing up your order. They think it's funny. Never again will I go there. Everyone needs to call the main office and complain on the service and food.
Atmosphere: 1
Food: 1
Service: 1
Samir Perez
Much time waiting my food
Atmosphere: 1
Food: 1
Service: 1
Zhaolun Gu
Cashier is warm hearted and food is average.
Atmosphere: 4
Food: 4
Service: 5
Ourdeen Islam
Loud rude and incompetent workers on the drive thru. I ordered the number 7 it came with 2 sides. A few days I went and they told me it comes with 1 side and charged me extra for my other side. A week later I went there guess what the number 7 comes with 2 sides no extra charge. I pulled up again today now it only comes with one side. So which is it?
Atmosphere: 1
Food: 1
Service: 1
Adrienne Ashby
I ordered through the drive thru today and the cashier was delightful, kind, and courteous. I ordered a chicken pot pie. The pot pie was tasted terrible. The crust had a chemical taste, the interior of the pie had chards of broken bones in it. I immediately stopped eating it and checked the rest of the pie, there was a long piece of bone inside the pot pie too. I was not about to finish eating it. I've gone to KFC for over 20 years. Today was my last day.
12pm 3 employees working assuming the one is a manager looks hung over. I am the only person in the lobby and the lobby is disgusting. Food and debris on the floor multiple trays stacked over the trash can. The bathrooms are nasty, 🤢 I ordered a chicken sandwich a bowl of coleslaw and a drink. Thank God the food looked decent. This was my first time to this location I probably will never return. I don't know exactly what the damn employees are doing but they're definitely not cleaning anything while there is absolutely nobody here. The doors glass is disgusting fingerprints all over the place doesn't look like it's been cleaned in many months. I give them the benefit of the doubt because like I said there's literally three employees. No curb appeal whatsoever trash and multiple debris outside it doesn't look like anybody's cleaned the parking lot at least not today. Had to clean the women's toilet before I could even use it there was urine on the toilet seat and I was not about to clean the sides of it somebody else can do that actually works here. No hand sanitizer in the bathroom or in the lobby.. this place needs a manager that doesn't look like she's either high or hungover. Everybody was nice but nice does not cut it no wonder the outside looks so bad cuz the inside looks just as bad.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Crispy Colonel Sandwich Meal
Deanna Ko
Do not order from here. Worst location of kfc. Came through the drive-thru after ordering a mobile order to pick it up. Was freezing cold outside, and I simply wanted to pick up a few biscuits. After telling the male employee with what seemed like a Nigerian accent(only pointing this out to be able to identify them) tells me in a very inappropriate tone “You need to come inside. HUH? I said come inside.” Why have a drive thru in the first place if you’re just going to make the customer come out in freezing weather? Workers are rude and incompetent(not saying i expected any competence at all, though), as there were only two other people waiting for their food and 4 employees to prepare them, which should absolutely be enough. Biscuits weren’t even warm, rock solid. Absolute worst KFC location I’ve ever been to. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
Tyler Knight
First time we went here no problems...but that quickly changed. Super old chicken the second time, forgot the gravy the third time and she used her bare hands to put the chicken in the bucket. They're laughing and joking which is fine but if you can't get an order right while working then you shouldn't be playing around. Customer service has gone way down hill.
Atmosphere: 2
Food: 2
Service: 2
Lawrence A
Our chicken looked and tasted like the breading was just flour. No herbs, no spices. If this is an intentional change I'm going to have to start getting all my chicken at Popeyes.
Atmosphere: 3
Food: 2
Service: 4
Mikayla Remington
Waited almost 30 minutes for our small order, there were 3 people working in there and no other orders waiting the whole time.
Great group of ppl who are patient & smile non stop!
Atmosphere: 5
Food: 4
Service: 5
I don’t think they’ve ever gotten my order right in the drive thru. Not one single time.
Atmosphere: 1
Food: 3
Service: 1
Maaaan listening skills go a loooooong way always....oh and answer the phone. Other locations do!!! How does a customer report a issue? Corporate?
Atmosphere: 4
Food: 5
Service: 4
The food was good, staff wonderful and overall a lovely experience. I strongly recommend this location. 👍
Atmosphere: 5
Food: 5
Service: 5
We at city of columbus wanna give a warm thank you for the donation and appreciate the service you provided with feeding the kids at park and rec the manager and director of kfc who authorized this we appreciate you so much we look forward to having you apart of our next event thank you
Atmosphere: 5
Food: 5
Service: 5
I always get the wrong food. They don't speak English. They always laugh at you. They know they are screwing up your order.
They think it's funny. Never again will I go there. Everyone needs to call the main office and complain on the service and food.
Atmosphere: 1
Food: 1
Service: 1
Much time waiting my food
Atmosphere: 1
Food: 1
Service: 1
Cashier is warm hearted and food is average.
Atmosphere: 4
Food: 4
Service: 5
Loud rude and incompetent workers on the drive thru. I ordered the number 7 it came with 2 sides. A few days I went and they told me it comes with 1 side and charged me extra for my other side. A week later I went there guess what the number 7 comes with 2 sides no extra charge. I pulled up again today now it only comes with one side. So which is it?
Atmosphere: 1
Food: 1
Service: 1
I ordered through the drive thru today and the cashier was delightful, kind, and courteous. I ordered a chicken pot pie. The pot pie was tasted terrible. The crust had a chemical taste, the interior of the pie had chards of broken bones in it. I immediately stopped eating it and checked the rest of the pie, there was a long piece of bone inside the pot pie too. I was not about to finish eating it. I've gone to KFC for over 20 years. Today was my last day.
Food: 1
Service: 5
Restaurantji Recommends
12pm 3 employees working assuming the one is a manager looks hung over. I am the only person in the lobby and the lobby is disgusting. Food and debris on the floor multiple trays stacked over the trash can. The bathrooms are nasty, 🤢 I ordered a chicken sandwich a bowl of coleslaw and a drink. Thank God the food looked decent. This was my first time to this location I probably will never return. I don't know exactly what the damn employees are doing but they're definitely not cleaning anything while there is absolutely nobody here.
The doors glass is disgusting fingerprints all over the place doesn't look like it's been cleaned in many months. I give them the benefit of the doubt because like I said there's literally three employees.
No curb appeal whatsoever trash and multiple debris outside it doesn't look like anybody's cleaned the parking lot at least not today. Had to clean the women's toilet before I could even use it there was urine on the toilet seat and I was not about to clean the sides of it somebody else can do that actually works here. No hand sanitizer in the bathroom or in the lobby.. this place needs a manager that doesn't look like she's either high or hungover. Everybody was nice but nice does not cut it no wonder the outside looks so bad cuz the inside looks just as bad.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Crispy Colonel Sandwich Meal
Do not order from here. Worst location of kfc. Came through the drive-thru after ordering a mobile order to pick it up. Was freezing cold outside, and I simply wanted to pick up a few biscuits. After telling the male employee with what seemed like a Nigerian accent(only pointing this out to be able to identify them) tells me in a very inappropriate tone “You need to come inside. HUH? I said come inside.” Why have a drive thru in the first place if you’re just going to make the customer come out in freezing weather? Workers are rude and incompetent(not saying i expected any competence at all, though), as there were only two other people waiting for their food and 4 employees to prepare them, which should absolutely be enough. Biscuits weren’t even warm, rock solid. Absolute worst KFC location I’ve ever been to. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
First time we went here no problems...but that quickly changed. Super old chicken the second time, forgot the gravy the third time and she used her bare hands to put the chicken in the bucket. They're laughing and joking which is fine but if you can't get an order right while working then you shouldn't be playing around. Customer service has gone way down hill.
Atmosphere: 2
Food: 2
Service: 2
Our chicken looked and tasted like the breading was just flour. No herbs, no spices. If this is an intentional change I'm going to have to start getting all my chicken at Popeyes.
Atmosphere: 3
Food: 2
Service: 4
Waited almost 30 minutes for our small order, there were 3 people working in there and no other orders waiting the whole time.
Food: 3
Service: 1
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