what ever happened to customer service? employees acted like we were bothering them to purchase fudge. this was my first visit to the Dublin location, I will never go back. The store in Gatlinburg TN the employees were always helpful and happy.
Henry Barlowe
RUDE EMPLOYEES! Every single one. Managers need to re train. I came in tonight and the lady with the black sweater and the guy with bleached hair were being extremely hostile and unsanitary. The guy was eating samples in front of us, and the girl had sooooo so much attitude. Shame. Will not be returning. And the ice cream ranges from 7- 11$, which is ABSURD! Absolutely not. Goodbye Kilwins, hello Jenis!
Greg Otting Jr.
Best pecan caramel apples!
Abigail Gailis
I went with my husband to get some ice cream, as it is a pregnancy craving of mine. When we entered the store, we were greeted and the man who was helping us seemed friendly at first. I was in a wheelchair, as I am disabled and unable to walk very far without collapsing, but I really didn’t think anything of it because I usually use my chair when I go places with my husband. I made a lighthearted comment saying that it was hard to choose an ice cream flavor, to which the person behind the counter responded, “it shouldn’t be too hard, you’re sitting down.” I was confused as this obviously was not relevant to ice cream selection. He must have realized that he shouldn’t have said that because he proceeded to mumble “sorry.” I continued with my selection without acknowledging it, but am very disappointed that this comment was made so easily with zero relevance.
Grayson Thompson
Great ice cream shop as there are not many local options! Plenty of items to choose from. Was a little on the pricy side but it goes with the location. They have an enormous selection of chocolates to choose from if you don’t like ice cream. Didn’t get a chance to watch them make chocolates but sure the kids would love it next time.
Parking: Parking is free but you may have to walk a bit!
Kid-friendliness: My son loved it!
Wheelchair accessibility: Easy to get in
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Superman Ice Cream
Tyler Dude-In
The woman whom shall be called Karen for lack of name tag and I presume to be the manager acted rude to our party of five. Karen gave my wife looks as if she was below her. We were the only customers in the store yet she was ringing up each scoop of ice cream as it was being served as if we might get one past her (steal). The ice cream was very tasty but I do not reward this treatment and will not return.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Kilwins Original Recipe Hand-Packed Ice Cream Quarts
Debsankar Das
Awesome ice creams flavors and great service. Unique flavors makes it different than other ice cream shops. I tried traverse city cherry and my son tried chocolate coconut travesty. Both were delicious ?.
The truffles were also great as well. Location is also a bonus for family and weekend outings.
Atmosphere: 5
Food: 5
Service: 5
Tulin Mumcu
great ice cream
Atmosphere: 4
Food: 4
Service: 5
Alana Poulson
I love love love this place that I found only a month ago. They have wonderful chocolate and caramel and apples which is my absolute favorite.
Recommended. I like the ice cream there
what ever happened to customer service? employees acted like we were bothering them to purchase fudge. this was my first visit to the Dublin location, I will never go back. The store in Gatlinburg TN the employees were always helpful and happy.
RUDE EMPLOYEES! Every single one. Managers need to re train. I came in tonight and the lady with the black sweater and the guy with bleached hair were being extremely hostile and unsanitary. The guy was eating samples in front of us, and the girl had sooooo so much attitude. Shame. Will not be returning. And the ice cream ranges from 7- 11$, which is ABSURD! Absolutely not. Goodbye Kilwins, hello Jenis!
Best pecan caramel apples!
I went with my husband to get some ice cream, as it is a pregnancy craving of mine. When we entered the store, we were greeted and the man who was helping us seemed friendly at first. I was in a wheelchair, as I am disabled and unable to walk very far without collapsing, but I really didn’t think anything of it because I usually use my chair when I go places with my husband. I made a lighthearted comment saying that it was hard to choose an ice cream flavor, to which the person behind the counter responded, “it shouldn’t be too hard, you’re sitting down.” I was confused as this obviously was not relevant to ice cream selection. He must have realized that he shouldn’t have said that because he proceeded to mumble “sorry.” I continued with my selection without acknowledging it, but am very disappointed that this comment was made so easily with zero relevance.
Great ice cream shop as there are not many local options! Plenty of items to choose from. Was a little on the pricy side but it goes with the location. They have an enormous selection of chocolates to choose from if you don’t like ice cream. Didn’t get a chance to watch them make chocolates but sure the kids would love it next time.
Parking: Parking is free but you may have to walk a bit!
Kid-friendliness: My son loved it!
Wheelchair accessibility: Easy to get in
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Superman Ice Cream
The woman whom shall be called Karen for lack of name tag and I presume to be the manager acted rude to our party of five. Karen gave my wife looks as if she was below her. We were the only customers in the store yet she was ringing up each scoop of ice cream as it was being served as if we might get one past her (steal). The ice cream was very tasty but I do not reward this treatment and will not return.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Kilwins Original Recipe Hand-Packed Ice Cream Quarts
Awesome ice creams flavors and great service. Unique flavors makes it different than other ice cream shops. I tried traverse city cherry and my son tried chocolate coconut travesty. Both were delicious ?.
The truffles were also great as well. Location is also a bonus for family and weekend outings.
Atmosphere: 5
Food: 5
Service: 5
great ice cream
Atmosphere: 4
Food: 4
Service: 5
I love love love this place that I found only a month ago. They have wonderful chocolate and caramel and apples which is my absolute favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Apple
Restaurantji Recommends
Honestly?! Who closes an ICE CREAM shop on July 4th, in an area with fireworks?t
Atmosphere: 2
Food: 1
Service: 1
The best ice cream! Get the Murfield Mud!
Atmosphere: 5
Food: 5
Service: 5
Closing at 9pm during summer basically when its still light outside is dumbest thing ever. And this is a night spot with tons of people still out!
Atmosphere: 2
Food: 3
Service: 3
I want everything in the store. Love this place, you won’t be disappointed. #sweethooth!
Great ice cream. Even better than the ones in Michigan. It is a little tight getting through it when it gets busy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Kilwins Original Recipe Hand-Packed Ice Cream Quarts
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