This Kroger used to be ok and convenient, but the new self-checkout is an absolute disaster. If you want to see how not to implement a self-checkout system at a store, come here and have a look. Make sure you have plenty of time though.
Dexter H.
I have a disability called postural orthostatic tachycardia syndrome. It effects me in that I am at risk of passing out from change in position (ie: bending over) . This kroger is not ADA accessible. Every single lane is a self check out lane. This makes it hard for people with disabilities to check out their groceries. Pick up and delivery is an option but it is an extra fee. I understand for delivery why there has to be an extra fee. Pick up is an extra fee for orders under $35. Here's the issue. Not everyone has access to a car. This Kroger in particular is right next to the bus stop. Making pick up for those individuals not an option. Also for people who just have lots of groceries making them scan each individual item takes a long time and hold up the line. There should at least be one regular check out line. This was a very poorly thought out idea. I will not be coming back I will now only be going to the other Kroger across town. I shouldn't have to ring up $400 of groceries by myself.
Scott Raymond Clay
No customer service they can’t afford 1 cashier, instead you’re required to ring, bag, and do all the work with a cart and $250 worth of items. The prices of everything has gone way up…no visible manager on duty. I will not be returning to this Kroger again
Don C.
People standing around not helping with bagging. This after having to ring up my own groceries and every second or third product not ringing up quickly or needing "assistance". I'm taking my $300 per week of groceries somewhere else after coming here for 18 years. I give up.
Tom Dailey
The Christmas Grinch has a name... Kroger in the Brewery District... I have been relying on their pickup and delivery service since my brain injuries, but this week they accepted an order for delivery on Thursday, then moved to Friday, then moved to Saturday, then cancelled without notice or offer to reschedule. (I know, you might be thinking it's due to weather, but they are fulfilling orders placed after mine and in fact they can't even find my order now, and weren't interested in order # or screen shot). The multiple people I spoke with on the phone (including management) had zero interest in helping and some didn't even know Kroger offered delivery. They also had zero interest in any solution, even a pick up order before Monday. My physical limitations were also of no interest (by the way, don't rely on using an electric cart at that store...they are usually all taken by able bodied "joy riders") I'm trying to serve a few people for Christmas Eve and can't drive or Uber to Kroger and do it myself due to physical challenges and they won't even offer to set up a pick-up. They could care less. May the Universe reward them justly, and may the people I spoke with tonight find it in their heart to rejoin the human race. Oh and I'm a paid Kroger "Boost" member, so what I have described is their "premium" level of customer service.
Don L.
The store is clean and the employe that I dealt with was helpful and polite directing me to the liquor center in the store. Very nice selection, well stocked with friendly staffing. Good selection of craft bourbon plus the stand alone standards. Rum selection is nice along with tequilas and cordial but the show stopper for me is the vodka / gin selection. For such a tiny liquor "closet" store the selection is great.
C T.
Rudest people ever... Had to get a prescription filled so I decided to do my Western Union... Directed to Abby who was on her phone... She yelled at me and told me to go to another Kroger as it was down and she couldnt control it and no idea when it would be back on...Then I was directed to a lady who standing around doing nothing... She directed me back to Abby... Then I went to the pharmacy and that attendant was rude and I was directed back to Ann and Abby... Ann told me I'd already been talked to and yelled again... I called and asked to speak to a manager and they said "No one's here after 5..." and I said: "Should I call corporate?" "YOU JUST DO THAT!!!" And she hung up on me... Horrendous customer service on all levels... And those pictures are not accurate... It's filthy and disorganized...
Howard L.
One of the best Kroger stores I've stumbled upon in all of Ohio. Definitely much more appealing to shop at than the other stores. Larger selection of everything. Prices are fair. Definitely do wish they sold more individual hard ciders here than being inclined to buy a 4/6 pack.
Michael R.
Pick up service leaves a lot to be desired. If you bring paper coupons, be prepared for them to take the coupon without giving you the money off and without saying anything to you. Don't worry, you'll realize it after you get home and look at your receipt. Incompetent and poor customer service
John Wirchanski
Can you believe that on the stormiest day of the year, Kroger Dublin closes the Pharmacy outdoor pick up window and makes customers park and walk through the dangerous ice and snow, through the store, to pick up prescriptions? The pharmacists have few customers but still close the window to everyone. When it is needed most, customer service and safety is forgotten.
Can you believe that on the stormiest day of the year, Kroger Dublin closes the Pharmacy outdoor pick up window and makes customers park and walk through the dangerous ice and snow, through the store, to pick up prescriptions? The pharmacists have few customers but still close the window to everyone. When it is needed most, customer service and safety is forgotten.
John L.
This Kroger has been reliable for many years. Today, during the worst storm in many years, I went to pick up a prescription. The outside pharmacy pick up was closed and a sign said to walk through the store. So, it was required to park in the deep snow and walk through the ice. The pharmacy was not busy at all and could have easily handled walk up business at the window. Instead they cut corners and shut out the customer.
Cathy Ann
ALL checkout lanes removed and replaced with self-checkout lanes. It's an incredible disservice to local customers who have physical problems from arthritis and such. I predict massive theft as the store was poorly monitored, anyway. 60 years of Kroger in various cities; I've had enough of recent changes. My snowstorm shopping trip was done at Aldi and I recently started going to Target.
James V.
This Kroger has dual personalities. My first visit was during a weekend afternoon. It was insanely busy with queues spanning into the isles for both self check out and the regular registers. More recently on a cold evening, it was empty. Albeit with less-stocked shelves. Overall, a large store with wide selection and fair prices. Don't forget to keep an eye out for deals with your Kroger Card!
Nicole S.
This is a relatively nice Kroger, but it isn't the biggest. However, it has a ClusterTruck in it! I didn't know that ClusterTruck was a thing in Ohio, let along really that ClusterTruck had a setup in Dublin, Ohio. We were just in town for the weekend, so we stopped at this Kroger to use the restroom and look for a particular bourbon that this grocery store supposedly had. They didn't have it, but we found an alternative. The restrooms are decent.
This Kroger used to be ok and convenient, but the new self-checkout is an absolute disaster. If you want to see how not to implement a self-checkout system at a store, come here and have a look. Make sure you have plenty of time though.
I have a disability called postural orthostatic tachycardia syndrome. It effects me in that I am at risk of passing out from change in position (ie: bending over) . This kroger is not ADA accessible. Every single lane is a self check out lane. This makes it hard for people with disabilities to check out their groceries. Pick up and delivery is an option but it is an extra fee. I understand for delivery why there has to be an extra fee. Pick up is an extra fee for orders under $35. Here's the issue. Not everyone has access to a car. This Kroger in particular is right next to the bus stop. Making pick up for those individuals not an option. Also for people who just have lots of groceries making them scan each individual item takes a long time and hold up the line. There should at least be one regular check out line. This was a very poorly thought out idea. I will not be coming back I will now only be going to the other Kroger across town. I shouldn't have to ring up $400 of groceries by myself.
No customer service they can’t afford 1 cashier, instead you’re required to ring, bag, and do all the work with a cart and $250 worth of items. The prices of everything has gone way up…no visible manager on duty. I will not be returning to this Kroger again
People standing around not helping with bagging. This after having to ring up my own groceries and every second or third product not ringing up quickly or needing "assistance". I'm taking my $300 per week of groceries somewhere else after coming here for 18 years. I give up.
The Christmas Grinch has a name... Kroger in the Brewery District... I have been relying on their pickup and delivery service since my brain injuries, but this week they accepted an order for delivery on Thursday, then moved to Friday, then moved to Saturday, then cancelled without notice or offer to reschedule. (I know, you might be thinking it's due to weather, but they are fulfilling orders placed after mine and in fact they can't even find my order now, and weren't interested in order # or screen shot). The multiple people I spoke with on the phone (including management) had zero interest in helping and some didn't even know Kroger offered delivery. They also had zero interest in any solution, even a pick up order before Monday. My physical limitations were also of no interest (by the way, don't rely on using an electric cart at that store...they are usually all taken by able bodied "joy riders") I'm trying to serve a few people for Christmas Eve and can't drive or Uber to Kroger and do it myself due to physical challenges and they won't even offer to set up a pick-up. They could care less. May the Universe reward them justly, and may the people I spoke with tonight find it in their heart to rejoin the human race. Oh and I'm a paid Kroger "Boost" member, so what I have described is their "premium" level of customer service.
The store is clean and the employe that I dealt with was helpful and polite directing me to the liquor center in the store. Very nice selection, well stocked with friendly staffing. Good selection of craft bourbon plus the stand alone standards. Rum selection is nice along with tequilas and cordial but the show stopper for me is the vodka / gin selection. For such a tiny liquor "closet" store the selection is great.
Rudest people ever... Had to get a prescription filled so I decided to do my Western Union... Directed to Abby who was on her phone... She yelled at me and told me to go to another Kroger as it was down and she couldnt control it and no idea when it would be back on...Then I was directed to a lady who standing around doing nothing... She directed me back to Abby... Then I went to the pharmacy and that attendant was rude and I was directed back to Ann and Abby... Ann told me I'd already been talked to and yelled again... I called and asked to speak to a manager and they said "No one's here after 5..." and I said: "Should I call corporate?" "YOU JUST DO THAT!!!" And she hung up on me... Horrendous customer service on all levels... And those pictures are not accurate... It's filthy and disorganized...
One of the best Kroger stores I've stumbled upon in all of Ohio. Definitely much more appealing to shop at than the other stores. Larger selection of everything. Prices are fair. Definitely do wish they sold more individual hard ciders here than being inclined to buy a 4/6 pack.
Pick up service leaves a lot to be desired. If you bring paper coupons, be prepared for them to take the coupon without giving you the money off and without saying anything to you. Don't worry, you'll realize it after you get home and look at your receipt. Incompetent and poor customer service
Can you believe that on the stormiest day of the year, Kroger Dublin closes the Pharmacy outdoor pick up window and makes customers park and walk through the dangerous ice and snow, through the store, to pick up prescriptions? The pharmacists have few customers but still close the window to everyone. When it is needed most, customer service and safety is forgotten.
Restaurantji Recommends
Can you believe that on the stormiest day of the year, Kroger Dublin closes the Pharmacy outdoor pick up window and makes customers park and walk through the dangerous ice and snow, through the store, to pick up prescriptions? The pharmacists have few customers but still close the window to everyone. When it is needed most, customer service and safety is forgotten.
This Kroger has been reliable for many years. Today, during the worst storm in many years, I went to pick up a prescription. The outside pharmacy pick up was closed and a sign said to walk through the store. So, it was required to park in the deep snow and walk through the ice. The pharmacy was not busy at all and could have easily handled walk up business at the window. Instead they cut corners and shut out the customer.
ALL checkout lanes removed and replaced with self-checkout lanes. It's an incredible disservice to local customers who have physical problems from arthritis and such. I predict massive theft as the store was poorly monitored, anyway. 60 years of Kroger in various cities; I've had enough of recent changes. My snowstorm shopping trip was done at Aldi and I recently started going to Target.
This Kroger has dual personalities. My first visit was during a weekend afternoon. It was insanely busy with queues spanning into the isles for both self check out and the regular registers. More recently on a cold evening, it was empty. Albeit with less-stocked shelves. Overall, a large store with wide selection and fair prices. Don't forget to keep an eye out for deals with your Kroger Card!
This is a relatively nice Kroger, but it isn't the biggest. However, it has a ClusterTruck in it! I didn't know that ClusterTruck was a thing in Ohio, let along really that ClusterTruck had a setup in Dublin, Ohio. We were just in town for the weekend, so we stopped at this Kroger to use the restroom and look for a particular bourbon that this grocery store supposedly had. They didn't have it, but we found an alternative. The restrooms are decent.