Absolutely miserable and bitter employees make this store an unpleasant experience. If you must go then do yourself the favor of using the self-checkout and don’t buy any item that requires an ID check.There are a handful of friendly, helpful employees but as a rule they seem hate their jobs, their lives, and everyone who doesn’t share their misery.
E Kap
NOT DISABILITY FRIENDLY -- multiple attempts to have someone help check out. Front line and management have told me on different occasions to shop earlier in the day if I want help or if I want a full service line open. They also lock the doors where the carts are after a certain hour but don't supply any at the entrance they keep open. Fuel center hours vary and most of the time don't have lights on while the pumps are open. The claim is they lock the south doors for safety yet have you pump gas without lights or staff.
Michael B
The manager (I think maybe his name was Dennis? Some overstuffed gym-bro with more ego than personality) left a very bad impression of me. With someone like that in charge it is no wonder there are so many issues in that location. How a company allows someone with such arrogance to ascend to the top of the totem in a customer service field is absolutely beyond me.
Justin Charles Stauffer
Not the nicest nor the cleanest Kroger. Not the friendliest staff, either. But it will do in a pinch. Nice produce at least and most of the groceries you need on a monthly basis...I really hope they make upgrades to this location or another location between here and Plain City.
Kelly McMeans
Unpleasant customer experience 7/1- Tammi (front manager) was very rude when I tried to use a coupon as she stated they can’t scan from phone (nor punch in). Didn’t even try to accommodate. I had specialized baby formula OTC reward for Kroger. I then asked to speak to another manager and he advised they dont take the OTC as they get nothing for it…I let the manufacturer know this but regardless store obviously does not care for customers and I will be happy to take business elsewhere. Also to note price was more here anyways so worked out for the best.
Eva Radich
I been a Kroger customer all my life. I usually purchase 400 groceries a week and never pay that close of attention to my bill. I went in there this morning to purchase Father’s Day card, 25 dollar gift card and I grabbed bag of cherries and my bill was 46 dollars. My little bag of cherries are 15 dollars?! I was like how it’s possible?! So the lady at the store said that now I have to go in and upload the digital coupons. Using my Kroger card is not enough. If this is the case I will have to do going forward, Kroger lost my business. No one has a time for this stuff. If using my Kroger is not enough to get Kroger price, I’m out.
Whitney
I called to order a small arrangement for next day pickup. I was on hold for 15 minutes trying to get through to the floral department. Once I got through I told the lady I would like to order an arrangement for pickup the next day to which she replied very rudely "Yeah that's not going to happen." I was a little taken back and said "Oh okay..." and she proceeded to again say it's not going to happen. I'm the only one here today and tomorrow there's only one girl here and she doesn't know how to do them.I'm more than understanding if someone is understaffed and can't get to it. But that's not a reason to be rude to someone. It's not my fault they're understaffed, I was polite despite being on hold for 15 minutes. If they couldn't accomodate me that's okay. Frankly I would have been fine with the girl who didnt have experience trying to put something together if that had been an option. I just needed a very small bouqet for a 6 year old, but I never even got an opportunity to go beyond saying I wanted to order something for the following day.The lady's name was Rose and said she had been there for 8 years. Perhaps Rose either needs a brush up on her people skills or to retire.
Iola Brooke
Rachel (the pharmacist) is AMAZING. She worked with my insurance and was able to expedite medications that had been delayed causing numerous issues. Her friendly demeanor and professional expertise literally improve my quality of life. Katie & Sohit diaplayed phenomenal customer service and have been so helpful!! I’m grateful for this team and their efforts. Thank you so much for your understanding & kindness. 5 Stars all around!!
Arianna Rowe
I'm reviewing Kroger and how accessible it is for those with disabilities. This Kroger is very accessible, it is a one level building and there are no curbs when entering the building. The doorway is very wide with automatic doors. Kroger has automatic carts that people can use. These carts contain a basket on them, so people are able to hold all of their groceries. The aisles tend to have a lot of space for mobility, some have side shelves that stick out or poles, these could be barriers when moving through the aisle. Above each aisle is a board that states what is in each aisle for directions. Some items are higher up on the shelves which are not as accessible as those lower on the shelves. When checking out the space tends to be smaller and the aisles are more narrow. Self check out has even less space and would be hard to maneuver in an automatic cart. Overall this space is pretty accessible.
Lindsey Wreathall
This Kroger is the best. I used to go for weekly groceries every Sunday, but when COVID hit we stay home to protect my youngest high risk child. Since then we’ve done delivery. Today, on my birthday, there was just one delivery driver versus the normal two. She was working SO hard, but she still took time to write ME a birthday note and leave a little something. This kind gesture will be remembered forever.
was not impressed with the pharmacy tech running cash register. when you don't feel good her disposition was less than appreciated. I still like the store but I Won't be using their pharmacy Again especially when There are plenty of choices close by to use instead
Neil Greathouse
Great Kroger & fairly easy layout to navigate. They have a Starbucks in the store & it’s big enough to get most of the items on the menu. Huge meat & fish section with an even bigger produce area. Lots of organic & gluten free options.
Jeffrey Baker
Very friendly staff. Always helpful,
Susan Willis
I love this store! I am here at least once a week. Good savings and nice people.
Absolutely miserable and bitter employees make this store an unpleasant experience. If you must go then do yourself the favor of using the self-checkout and don’t buy any item that requires an ID check.There are a handful of friendly, helpful employees but as a rule they seem hate their jobs, their lives, and everyone who doesn’t share their misery.
NOT DISABILITY FRIENDLY -- multiple attempts to have someone help check out. Front line and management have told me on different occasions to shop earlier in the day if I want help or if I want a full service line open. They also lock the doors where the carts are after a certain hour but don't supply any at the entrance they keep open. Fuel center hours vary and most of the time don't have lights on while the pumps are open. The claim is they lock the south doors for safety yet have you pump gas without lights or staff.
The manager (I think maybe his name was Dennis? Some overstuffed gym-bro with more ego than personality) left a very bad impression of me. With someone like that in charge it is no wonder there are so many issues in that location. How a company allows someone with such arrogance to ascend to the top of the totem in a customer service field is absolutely beyond me.
Not the nicest nor the cleanest Kroger. Not the friendliest staff, either. But it will do in a pinch. Nice produce at least and most of the groceries you need on a monthly basis...I really hope they make upgrades to this location or another location between here and Plain City.
Unpleasant customer experience 7/1- Tammi (front manager) was very rude when I tried to use a coupon as she stated they can’t scan from phone (nor punch in). Didn’t even try to accommodate. I had specialized baby formula OTC reward for Kroger. I then asked to speak to another manager and he advised they dont take the OTC as they get nothing for it…I let the manufacturer know this but regardless store obviously does not care for customers and I will be happy to take business elsewhere. Also to note price was more here anyways so worked out for the best.
I been a Kroger customer all my life. I usually purchase 400 groceries a week and never pay that close of attention to my bill. I went in there this morning to purchase Father’s Day card, 25 dollar gift card and I grabbed bag of cherries and my bill was 46 dollars. My little bag of cherries are 15 dollars?! I was like how it’s possible?! So the lady at the store said that now I have to go in and upload the digital coupons. Using my Kroger card is not enough. If this is the case I will have to do going forward, Kroger lost my business. No one has a time for this stuff. If using my Kroger is not enough to get Kroger price, I’m out.
I called to order a small arrangement for next day pickup. I was on hold for 15 minutes trying to get through to the floral department. Once I got through I told the lady I would like to order an arrangement for pickup the next day to which she replied very rudely "Yeah that's not going to happen." I was a little taken back and said "Oh okay..." and she proceeded to again say it's not going to happen. I'm the only one here today and tomorrow there's only one girl here and she doesn't know how to do them.I'm more than understanding if someone is understaffed and can't get to it. But that's not a reason to be rude to someone. It's not my fault they're understaffed, I was polite despite being on hold for 15 minutes. If they couldn't accomodate me that's okay. Frankly I would have been fine with the girl who didnt have experience trying to put something together if that had been an option. I just needed a very small bouqet for a 6 year old, but I never even got an opportunity to go beyond saying I wanted to order something for the following day.The lady's name was Rose and said she had been there for 8 years. Perhaps Rose either needs a brush up on her people skills or to retire.
Rachel (the pharmacist) is AMAZING. She worked with my insurance and was able to expedite medications that had been delayed causing numerous issues. Her friendly demeanor and professional expertise literally improve my quality of life. Katie & Sohit diaplayed phenomenal customer service and have been so helpful!! I’m grateful for this team and their efforts. Thank you so much for your understanding & kindness. 5 Stars all around!!
I'm reviewing Kroger and how accessible it is for those with disabilities. This Kroger is very accessible, it is a one level building and there are no curbs when entering the building. The doorway is very wide with automatic doors. Kroger has automatic carts that people can use. These carts contain a basket on them, so people are able to hold all of their groceries. The aisles tend to have a lot of space for mobility, some have side shelves that stick out or poles, these could be barriers when moving through the aisle. Above each aisle is a board that states what is in each aisle for directions. Some items are higher up on the shelves which are not as accessible as those lower on the shelves. When checking out the space tends to be smaller and the aisles are more narrow. Self check out has even less space and would be hard to maneuver in an automatic cart. Overall this space is pretty accessible.
This Kroger is the best. I used to go for weekly groceries every Sunday, but when COVID hit we stay home to protect my youngest high risk child. Since then we’ve done delivery. Today, on my birthday, there was just one delivery driver versus the normal two. She was working SO hard, but she still took time to write ME a birthday note and leave a little something. This kind gesture will be remembered forever.
Restaurantji Recommends
was not impressed with the pharmacy tech running cash register. when you don't feel good her disposition was less than appreciated. I still like the store but I Won't be using their pharmacy Again especially when There are plenty of choices close by to use instead
Great Kroger & fairly easy layout to navigate. They have a Starbucks in the store & it’s big enough to get most of the items on the menu. Huge meat & fish section with an even bigger produce area. Lots of organic & gluten free options.
Very friendly staff. Always helpful,
I love this store! I am here at least once a week. Good savings and nice people.
The Pharmacy is amazing!
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