How does this make sense? How does an employee care so little and respect their customers so little to do something like this? Am I supposed to scrape the whipped cream off the box or what? Everything here is absolutely wrong and disrespectful. You should be ashamed of yourselves.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Iced Latte, Croissant
Em
Food came freezing and the bagel I got was sad looking. Male employee basically threw my bag in my car at me. Had to catch it. No napkins. Bags were ripped. Go next door to Wendys guys
Atmosphere: 1
Food: 1
Service: 1
Sandra Dunkle
New Management took over and therefore new folks working the evening shift. It's not the same anymore in regards to Service in the late afternoon. Manny is the new team lead working evenings. Not very friendly, cashes you out, and closes the through window while you are still sitting with your car there. Mason and Cole are missed. I am not spending money on my drinks with no existing friendliness and appreciation for regular customers. Will not purchase my Drinks there anymore!
Atmosphere: 1
Food: 1
Service: 1
Jessica Wilxson
Every Friday I get my regular hot vanilla latte. The older lady is so nice and gets my order in a timely manner and is very sweet. A younger woman took my order today and asked me to park and wait for an employee to get out and get me my coffee. 5 minutes passed and I pull back around and she just stares at me from a distance and talks to the employees. I had to get out of my car and ask her while some other customer was ordering. She lied to my face and said “well we came out and didn’t see you”. I was parked for 5 minutes and when she saw me pulling around she thought of this lie. She could’ve been a little honest but chose to reply with lies. She had me waiting for another 5 minutes to get me something that isn’t vanilla latte. Very rude and unprofessional Service.
Atmosphere: 1
Food: 1
Service: 1
Ahmad Shekib Mostaghni
Very rude staff members. They don’t give you what you order and when you go back to let them know, they accuse you of lying and start screaming at you. Will never go back there and do not recommend to anyone.
Service: 1
Tiffany Herd
Came to get timbits for my employees and at the drive thru ordering screen when I insured l asked which timbits they had the lady sighed sarcastically and replied "The same timbits we have everyday". I declined ordering because I refuse to spend my money with rude unpleasant representations of your business.
Atmosphere: 1
Service: 1
Marriam Ali
Terrible customer service. Not even the basic etiquette that if someone is waiting to order at your counter, atleast acknowledge them instead of staring at them and excuse yourself it you are busy. Beyond ridiculous.
Laura Luczka
Stopped by Labor Day Monday 9/2 for breakfast. We were greeted by a grumpy guy behind the register with no customer service skills. I asked what came with the breakfast meal and he said a biscuit and medium coffee. When I received the order there was a dried out hash brown thrown in the bag not wrapped. It was dry and cold. My husband got a medium coffee and had to ask for cream and sugar and the grumpy cashier replied with I put cream and sugar in it! When my husband asked for sugar he threw 3 packs on the counter at him. All of the workers seemed to have a chip on their shoulder and tone about having to take orders and serve people. The restroom was nasty and looked like it was not cleaned overnight.
Atmosphere: 1
Food: 3
Service: 1
Sandy McIntosh
If they say they close at five, they actually stop serving certain things earlier than that.
Service: 1
Mutassem Khattabi
this is by far the worst customer service experience i had , very rude people
Was in town for a wedding with my girlfriend and we decided for breakfast to go to Tim Hortons (Hospital Drive location). Never in my life have I received worse service. The man working the register overcharged us, as he got the order wrong, and he then proceeded to brush it off by lying directly to my face. Will not be returning.
Atmosphere: 3
Food: 3
Service: 1
Michell Andrea Mendoza Agamez
I went with my husband because we had two coupons for a free drink and additionally I ordered Chicken panini (delicious) But the drink (coffee) tasted like bleach, I couldn't drink the bottle. The attitude of the person who sold me this was not good since we arrived so we didn't say anything but my husband called the offices (they didn't answer) left a message and a contact number to report this.
Atmosphere: 5
Food: 2
Service: 2
Daniel Rodriguez Hijo
I ordered a chai tea with one shot and a sugar every day of one week and received a different drink every time. I only got a correct order once, and it was good.
The end of the week staff refuse to take in-person orders in the morning for hours at a time because of the drive-thru line.
Atmosphere: 1
Food: 3
Service: 2
Michell Meag
I went with my husband because we had two coupons for a free drink and additionally I ordered Chicken panini (delicious) But the drink (coffee) tasted like bleach, I couldn't drink the bottle. The attitude of the person who sold me this was not good since we arrived so we didn't say anything but my husband called the offices (they didn't answer) left a message and a contact number to report this.
How does this make sense? How does an employee care so little and respect their customers so little to do something like this?
Am I supposed to scrape the whipped cream off the box or what? Everything here is absolutely wrong and disrespectful.
You should be ashamed of yourselves.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Iced Latte, Croissant
Food came freezing and the bagel I got was sad looking. Male employee basically threw my bag in my car at me. Had to catch it. No napkins. Bags were ripped. Go next door to Wendys guys
Atmosphere: 1
Food: 1
Service: 1
New Management took over and therefore new folks working the evening shift. It's not the same anymore in regards to Service in the late afternoon. Manny is the new team lead working evenings. Not very friendly, cashes you out, and closes the through window while you are still sitting with your car there. Mason and Cole are missed. I am not spending money on my drinks with no existing friendliness and appreciation for regular customers. Will not purchase my Drinks there anymore!
Atmosphere: 1
Food: 1
Service: 1
Every Friday I get my regular hot vanilla latte. The older lady is so nice and gets my order in a timely manner and is very sweet. A younger woman took my order today and asked me to park and wait for an employee to get out and get me my coffee. 5 minutes passed and I pull back around and she just stares at me from a distance and talks to the employees. I had to get out of my car and ask her while some other customer was ordering. She lied to my face and said “well we came out and didn’t see you”. I was parked for 5 minutes and when she saw me pulling around she thought of this lie. She could’ve been a little honest but chose to reply with lies.
She had me waiting for another 5 minutes to get me something that isn’t vanilla latte. Very rude and unprofessional Service.
Atmosphere: 1
Food: 1
Service: 1
Very rude staff members. They don’t give you what you order and when you go back to let them know, they accuse you of lying and start screaming at you. Will never go back there and do not recommend to anyone.
Service: 1
Came to get timbits for my employees and at the drive thru ordering screen when I insured l asked which timbits they had the lady sighed sarcastically and replied "The same timbits we have everyday". I declined ordering because I refuse to spend my money with rude unpleasant representations of your business.
Atmosphere: 1
Service: 1
Terrible customer service. Not even the basic etiquette that if someone is waiting to order at your counter, atleast acknowledge them instead of staring at them and excuse yourself it you are busy. Beyond ridiculous.
Stopped by Labor Day Monday 9/2 for breakfast. We were greeted by a grumpy guy behind the register with no customer service skills. I asked what came with the breakfast meal and he said a biscuit and medium coffee. When I received the order there was a dried out hash brown thrown in the bag not wrapped. It was dry and cold. My husband got a medium coffee and had to ask for cream and sugar and the grumpy cashier replied with I put cream and sugar in it! When my husband asked for sugar he threw 3 packs on the counter at him. All of the workers seemed to have a chip on their shoulder and tone about having to take orders and serve people. The restroom was nasty and looked like it was not cleaned overnight.
Atmosphere: 1
Food: 3
Service: 1
If they say they close at five, they actually stop serving certain things earlier than that.
Service: 1
this is by far the worst customer service experience i had , very rude people
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Nice coffee
Atmosphere: 4
Food: 5
Service: 5
Was in town for a wedding with my girlfriend and we decided for breakfast to go to Tim Hortons (Hospital Drive location). Never in my life have I received worse service. The man working the register overcharged us, as he got the order wrong, and he then proceeded to brush it off by lying directly to my face. Will not be returning.
Atmosphere: 3
Food: 3
Service: 1
I went with my husband because we had two coupons for a free drink and additionally I ordered Chicken panini (delicious)
But the drink (coffee) tasted like bleach, I couldn't drink the bottle.
The attitude of the person who sold me this was not good since we arrived so we didn't say anything but my husband called the offices (they didn't answer) left a message and a contact number to report this.
Atmosphere: 5
Food: 2
Service: 2
I ordered a chai tea with one shot and a sugar every day of one week and received a different drink every time. I only got a correct order once, and it was good.
The end of the week staff refuse to take in-person orders in the morning for hours at a time because of the drive-thru line.
Atmosphere: 1
Food: 3
Service: 2
I went with my husband because we had two coupons for a free drink and additionally I ordered Chicken panini (delicious)
But the drink (coffee) tasted like bleach, I couldn't drink the bottle.
The attitude of the person who sold me this was not good since we arrived so we didn't say anything but my husband called the offices (they didn't answer) left a message and a contact number to report this.
Atmosphere: 5
Food: 2
Service: 2
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