Dairy Queen Grill & Chill
641 Hilliard Rd, Elyria
(440) 365-4411
Recent Reviews
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customer service sucks won't answer or return phone calls service sucks got ice cream lastnight and it was completely melted by the time we got handed it at the drive thur
The crew is terrible
Atmosphere: 1
Food: 3
Service: 1
Long wait. Placed a mobile order 3 meals 2 blizards. First, we only received our blizzards , and they said they didn't have the food ticket. We get a bag of food. I see the big items, and we pull out of the drive thru after being told to have a nice day. half our order isn't here. We never actually received any drinks with our combos. We didn't get a side with a combo or any add-ons to any of the blizzards. 1 of the 2 is a mystery blizzard, definitely not what either of us ordered. Overall, it was a disappointing experience. I'd rather wait in line a long time and know it's what I ordered than wait in a long line to get home with our oder and not have 1/3 of it. Wish there was better overlap in scheduling so the workers aren't as swamped and overwhelmed.
Atmosphere: 1
Food: 2
Vegetarian options: I love the onion rings that's all I order may try chicken one day but love my o.r's
Parking: The handicap parking geys blocked bc of how the drive through is constructed & there's only 2 or 3 handicap
Kid-friendliness: Kids everywhere
Wheelchair accessibility: No disability door
Atmosphere: 3
Food: 5
Service: 4
I just left there and ordered extra oreo in my blizzard just to find like maybe one crunched up cookie in it. I paid for extra and pretty much got no cookie in the blizzard and I haven't been there in a while and now I remember why. Waste of my money will not return to that location again.
Atmosphere: 4
Food: 1
Service: 1
They forgot half my door dash order then proceeded to cancel my other one to replace the first order. Called twice no answer at location.
Atmosphere: 1
Food: 1
Service: 1
Can I see you confirm the lady says she thinks delivery food are thieves like her come on stop your insults this is uber and the service I provide not to steal food dumb…
Service: 1
I used to love coming to this Dairy Queen until tonight. We waited forever in line and then as soon as we get up to the window were waiting for 2 blizzards and a water for 10 minutes. Then she hands us our blizzards and they are melted and spilled. Workers inside were just standing around talking and then the girl who took our payment forgot the water. You need to hire better staff instead of 14-15yr olds.
Very slow at the drive thru
Atmosphere: 3
Food: 4
Service: 3
Much better food than you get at McDonald's or Burger King and it's worth every penny and they have the same prices as both Burger King and McDonald's just higher quality everything. It's all good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Placed a mobile order and tried to call twice to change something and no one answered. So I immediately placed another order for the correct item. Some how the second burger took an extra 15-20 MINUTES. I asked for a refund and the manager said no bc I did it through the website. Both girls had attitudes and I absolutely will never go to this location again.
Atmosphere: 1
Food: 1
Service: 1
The BEST burgers!! We go there for burgers all the time. Nothing compares.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
great food friendly service, the girl named Lily was exceptional
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Original Cheeseburger, Chicken Strips
I love Dairy Queen. Good food and great ice cream 🍦
Atmosphere: 5
Food: 5
Service: 5
Very nice workers. Clean place great food. Love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Original Cheeseburger, Side of Fries, Banana Split
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