I asked for a full Mac and cheese. THEY GAVE ME A HALF. What?? She even asked me. You’ve just lost a very loyal customer. If I could give this negative stars I would. It would be -23
Atmosphere: 5
Food: 5
Service: 1
Samantha Stewart
I always ask for extra croutons for my French onion soup and 9 times out of 10 I don't get any. Zero. As a food service employee myself it's literally not hard to put croutons in a bag yet it feels like i have to pull teeth to get them
Atmosphere: 2
Food: 2
Service: 2
Dark Ascension21
Great atmosphere and while the staff looks tired their customer service is top notch
Atmosphere: 5
Food: 5
Service: 4
Benson Anderson
I always get French onion soup and it's supposed to come with cheese and croutons and 99 out of 100 times I dint get either. It's ridiculous and they always have bad attitudes like I forced them to work here.
Edward Mcauliff
I feel they should close down until they get adequate management my experience was terrible they said I had to contact the app to get a refund and they couldn't resend my actual food I ordered never dealing with them again
Dana Roeder
The workers are accommodating and friendly. Sometimes slow to receive my food.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Greek Salad
Leslie Kostar
this has to be the worst Panera. The young lady that took our order asked our name for the order, but she did not use our name, hence we had no idea when our food was ready. It took about 15 minutes to get our food, as there was a customer in front of us. Our food was cold. We were given dirty flatware. Unless you really don't care about your food being at least warm, or using clean utensils, I would not go here.
I thought I'd give this location one more time. I am done with you now. Order is never right. Drive through is the worse. Never wants to look up My Panera card. Very rude in the drive through. Can't hear on the speaker. I'm done! Thanks Brianna for messing up my order again!
Food: 2
Service: 1
Sword Land Management LLP
Seemingly every drive through employee seems to hate their life, they’re constantly rude. We’re part of the sip club and are at this location at least once a day and it’s honestly annoying having to deal with people like this. I love paying $15 for unlimited sips and what seems like unlimited attitudes.
Food: 4
Service: 1
Patricia Wynne
I do feel bad giving only 2 stars because I love Paneras, but... it seems that every time I go to this one, they screw up my order in some way. Constantly out of baked pastries/cookies. On the last visit, we were heading out of town, and I wanted something for breakfast before we left. We decided to dine in. I odered an Asiago bacon, egg, and cheese. I got a sausage egg and cheese. After many issues with this Paneras, I just decided to eat it, and I won't go back. The time before I ordered on the app...a sandwich without the peppers...I got my sandwich and, of course, it had peppers. When I called and asked, "May I please speak with the manager" the girl was extremely rude yet claimed she was the manager. I asked for her name, and she refused to tell me...enough said. Guess it's hard to get good employees these days. Save yourself some aggravation and go to N. Abbe or Lorain Rd.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Cinnamon Crunch Bagel, Variety of Breakfast Sandwiches, Variety of Panera Sandwiches
Lynda Mcdowell
Love their seasonal squash soup.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Grilled Cheese
Haley Schmitt
We have waited in the drive through line for about 30 minutes and pulled up to the window and still wasn't greeted after the tended to the people that were before us
Everything fine
Atmosphere: 5
Food: 5
Service: 5
I asked for a full Mac and cheese. THEY GAVE ME A HALF. What?? She even asked me. You’ve just lost a very loyal customer. If I could give this negative stars I would. It would be -23
Atmosphere: 5
Food: 5
Service: 1
I always ask for extra croutons for my French onion soup and 9 times out of 10 I don't get any. Zero. As a food service employee myself it's literally not hard to put croutons in a bag yet it feels like i have to pull teeth to get them
Atmosphere: 2
Food: 2
Service: 2
Great atmosphere and while the staff looks tired their customer service is top notch
Atmosphere: 5
Food: 5
Service: 4
I always get French onion soup and it's supposed to come with cheese and croutons and 99 out of 100 times I dint get either. It's ridiculous and they always have bad attitudes like I forced them to work here.
I feel they should close down until they get adequate management my experience was terrible they said I had to contact the app to get a refund and they couldn't resend my actual food I ordered never dealing with them again
The workers are accommodating and friendly.
Sometimes slow to receive my food.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Greek Salad
this has to be the worst Panera. The young lady that took our order asked our name for the order, but she did not use our name, hence we had no idea when our food was ready. It took about 15 minutes to get our food, as there was a customer in front of us. Our food was cold. We were given dirty flatware. Unless you really don't care about your food being at least warm, or using clean utensils, I would not go here.
Fast service, very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Turkey Bravo, Broccoli Cheddar Soup
Loved the new chicken Roma bagel
Food: 5
Service: 3
Restaurantji Recommends
I thought I'd give this location one more time. I am done with you now. Order is never right. Drive through is the worse. Never wants to look up My Panera card. Very rude in the drive through. Can't hear on the speaker. I'm done! Thanks Brianna for messing up my order again!
Food: 2
Service: 1
Seemingly every drive through employee seems to hate their life, they’re constantly rude. We’re part of the sip club and are at this location at least once a day and it’s honestly annoying having to deal with people like this. I love paying $15 for unlimited sips and what seems like unlimited attitudes.
Food: 4
Service: 1
I do feel bad giving only 2 stars because I love Paneras, but... it seems that every time I go to this one, they screw up my order in some way. Constantly out of baked pastries/cookies. On the last visit, we were heading out of town, and I wanted something for breakfast before we left. We decided to dine in. I odered an Asiago bacon, egg, and cheese. I got a sausage egg and cheese. After many issues with this Paneras, I just decided to eat it, and I won't go back. The time before I ordered on the app...a sandwich without the peppers...I got my sandwich and, of course, it had peppers. When I called and asked, "May I please speak with the manager" the girl was extremely rude yet claimed she was the manager. I asked for her name, and she refused to tell me...enough said. Guess it's hard to get good employees these days. Save yourself some aggravation and go to N. Abbe or Lorain Rd.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Cinnamon Crunch Bagel, Variety of Breakfast Sandwiches, Variety of Panera Sandwiches
Love their seasonal squash soup.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Grilled Cheese
We have waited in the drive through line for about 30 minutes and pulled up to the window and still wasn't greeted after the tended to the people that were before us
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