Although I hate using kiosk to order, I guess that's the Future. Paying more for les human interaction.. but my server was amazing !!!!
Atmosphere: 5
Food: 5
Service: 5
Bill Nunamaker
Busy, but good
Michael Burns
Great biscuits and gravy
Atmosphere: 5
Food: 5
Service: 5
Daniel Howell
Hadn't had McDonald's in months, my ex like making late night runs there, so I stopped going after that ended. Went to Meijer to grab s few things and decided I'd hit McDonald's across the street today... bad decision. Ordered the bacon double quarter pounder combo and finished the Coke and fries by the time I got home. Unloaded my groceries and sat down to eat my burger, since I was still very hungry... but it wasn't a double, despite it saying it on the bag, the burger box and the receipt. Thankfully I went to Meijer, I guess... and now I can go back to being cool on McDonald's
Atmosphere: 3
Food: 1
Service: 1
Sabrina Snodgrass
Food is always hot and fresh. Sweet tea is amazing everytime but sometimes the service isn’t the best. Overall I do like coming here!
Atmosphere: 5
Food: 5
Service: 3
Stephanie Cavaliero
The employees are so unprofessional at this location. I went through the drive thru to see if the playground was open inside. They stated it was, so I brought my child inside to realize they closed it down until 5pm. Why wouldn't you just say on the speaker it's closed??! Then after ordering I asked if I could speak with management the cashier rolled her eyes and said yeah whatever...walked off and didn't return. I had to get another employee's attention while they were all standing around joking and acting like I was not even there. Finally another employee came up to the register and was like the playground isn't open on Tuesdays not sure why they told you it was open then started laughing as my young child was starting to get upset, after we were told it was open then brought my kid inside. Don't waste your time at this location.
Atmosphere: 1
Food: 1
Service: 1
Tenae Bailey
They gave me the wrong order and when I tried to call them they don't pick up the phone
Food: 1
Carmel Fogarty
It had a play place. It had handicapped accessible seating. The food was ok. I didn't give it five stars because it was hard to find a clean table. You had to order your food from a kiosk. We ate in so someone brought our food out when it was ready.
Atmosphere: 4
Food: 4
Service: 4
Lee Easterday
Waited over 45 minuyes for our food. Couldnt get anyone to come to the counter asked twice to get my money back. Had to order on a computer screen
Atmosphere: 1
Food: 2
Service: 1
Andy Brandell
When I got to the store I was told they no longer had pumpkin spice latte even though it was on the mobile app which was fine. I asked to have it taken off and they said they could not do that even though it has been done before and at different locations such as the Salem avenue and the Huber heights and the Englewood location. So I asked what other lattes they had and they repeated back with you and I asked if they had mocha and I never got back an answered. I had to ask the person out the window and they didn't know and when I got the window the person handing out my order was very disengaged. Even though I was trying to talk to them. They honestly could have cared less. I started eating my food and my bacon, egg and cheese bagel was disgusting. The bacon was still raw and The bagel itself was completely burnt on the inside. After that first bite, I just chucked the rest in the trash. Usually this is a pretty good location, but the crew service and quality of food was terrible today. I sent a picture to the local McDonald's Gmail account to show the issue
This McDonald's is one of the one's that still has a children's playground indoor yay!!
Atmosphere: 5
Food: 4
Service: 3
Matt Burks
Stopped by Monday afternoon. Tried ordering from the kiosk inside, used my $10 arch card to pay but then noticed the kiosk wouldn't allow me to use my points (yes I was logged in), kept saying I didn't have enough points (I was trying to use 3000 for a coffee, I have over 8000) so I cancelled the order. But now it's 2 days later and the $10 hasn't been refunded to my arch card, so I guess enjoy the stolen $10 Ronald! By the way, I was at the kiosk a good ten minutes, saw several employees, not one would help or even acknowledge me even though I was clearly having an issue with my order. Won't return.
Josh Parry
Customer service gets worse day by day. If I was in charge of this place, I’d retain the staff to have better discipline and customer service. And fire those that can’t get it.
I’ve said it for over 25 years, you take care of customers and the employees that deal with customers. But if you don’t care for customers, there’s no need to be in business.
And no, the customer is not always correct, but I’m sure it’s another example of the 80/20 principle.
Atmosphere: 2
Food: 2
Service: 1
Gabriella Perez
They guy who always has his nails done at the first window charges for extra stuff then dont even have the correct food in our bags this is a continuous thing with this mcdonalds WOULDNT RECOMMEND
Although I hate using kiosk to order, I guess that's the Future. Paying more for les human interaction.. but my server was amazing !!!!
Atmosphere: 5
Food: 5
Service: 5
Busy, but good
Great biscuits and gravy
Atmosphere: 5
Food: 5
Service: 5
Hadn't had McDonald's in months, my ex like making late night runs there, so I stopped going after that ended. Went to Meijer to grab s few things and decided I'd hit McDonald's across the street today... bad decision. Ordered the bacon double quarter pounder combo and finished the Coke and fries by the time I got home. Unloaded my groceries and sat down to eat my burger, since I was still very hungry... but it wasn't a double, despite it saying it on the bag, the burger box and the receipt. Thankfully I went to Meijer, I guess... and now I can go back to being cool on McDonald's
Atmosphere: 3
Food: 1
Service: 1
Food is always hot and fresh. Sweet tea is amazing everytime but sometimes the service isn’t the best. Overall I do like coming here!
Atmosphere: 5
Food: 5
Service: 3
The employees are so unprofessional at this location. I went through the drive thru to see if the playground was open inside. They stated it was, so I brought my child inside to realize they closed it down until 5pm. Why wouldn't you just say on the speaker it's closed??! Then after ordering I asked if I could speak with management the cashier rolled her eyes and said yeah whatever...walked off and didn't return. I had to get another employee's attention while they were all standing around joking and acting like I was not even there. Finally another employee came up to the register and was like the playground isn't open on Tuesdays not sure why they told you it was open then started laughing as my young child was starting to get upset, after we were told it was open then brought my kid inside. Don't waste your time at this location.
Atmosphere: 1
Food: 1
Service: 1
They gave me the wrong order and when I tried to call them they don't pick up the phone
Food: 1
It had a play place. It had handicapped accessible seating. The food was ok. I didn't give it five stars because it was hard to find a clean table. You had to order your food from a kiosk. We ate in so someone brought our food out when it was ready.
Atmosphere: 4
Food: 4
Service: 4
Waited over 45 minuyes for our food. Couldnt get anyone to come to the counter asked twice to get my money back. Had to order on a computer screen
Atmosphere: 1
Food: 2
Service: 1
When I got to the store I was told they no longer had pumpkin spice latte even though it was on the mobile app which was fine. I asked to have it taken off and they said they could not do that even though it has been done before and at different locations such as the Salem avenue and the Huber heights and the Englewood location. So I asked what other lattes they had and they repeated back with you and I asked if they had mocha and I never got back an answered. I had to ask the person out the window and they didn't know and when I got the window the person handing out my order was very disengaged. Even though I was trying to talk to them. They honestly could have cared less. I started eating my food and my bacon, egg and cheese bagel was disgusting. The bacon was still raw and The bagel itself was completely burnt on the inside. After that first bite, I just chucked the rest in the trash. Usually this is a pretty good location, but the crew service and quality of food was terrible today. I sent a picture to the local McDonald's Gmail account to show the issue
Restaurantji Recommends
This McDonald's is one of the one's that still has a children's playground indoor yay!!
Atmosphere: 5
Food: 4
Service: 3
Stopped by Monday afternoon. Tried ordering from the kiosk inside, used my $10 arch card to pay but then noticed the kiosk wouldn't allow me to use my points (yes I was logged in), kept saying I didn't have enough points (I was trying to use 3000 for a coffee, I have over 8000) so I cancelled the order. But now it's 2 days later and the $10 hasn't been refunded to my arch card, so I guess enjoy the stolen $10 Ronald! By the way, I was at the kiosk a good ten minutes, saw several employees, not one would help or even acknowledge me even though I was clearly having an issue with my order. Won't return.
Customer service gets worse day by day. If I was in charge of this place, I’d retain the staff to have better discipline and customer service. And fire those that can’t get it.
I’ve said it for over 25 years, you take care of customers and the employees that deal with customers. But if you don’t care for customers, there’s no need to be in business.
And no, the customer is not always correct, but I’m sure it’s another example of the 80/20 principle.
Atmosphere: 2
Food: 2
Service: 1
They guy who always has his nails done at the first window charges for extra stuff then dont even have the correct food in our bags this is a continuous thing with this mcdonalds WOULDNT RECOMMEND
Atmosphere: 1
Food: 1
Service: 1
Quick stop for a good coffee
Atmosphere: 5
Food: 5
Service: 5
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