Red Robin Gourmet Burgers and Brews

For the past four years, this has been my favorite Red Robin location. My partner and I have always had excellent experiences thanks to servers like Sarah, Scott, and Debbie, who are consistently friendly, attentive, and a genuine highlight of every visit. They are truly the main reason we continue to dine here, and we are very regular patrons of this establishment visiting weekly, sometimes even twice a week.

Unfortunately our recent experiences with the shift manager, Chris, have been extremely negative and soured our experience with this location. On two separate occasions, Chris has singled out my boyfriend because he legally carries with a concealed carry permit. There is no signage near the front door or in the waiting area by the waitress bar indicating that carrying firearms is prohibited. The only visible sign references the restaurant’s Class D liquor license and is located between the bar and where the wait staff pass the kitchen, which isn't seen by patrons in the casual dining areas. Despite my boyfriend respectfully stating that he has a valid CCW, on top of Ohio being an open-carry state, Chris dismissed him, saying he did not care. Chris even mocked my boyfriend, suggesting he “should know the laws,” despite the fact that my boyfriend has taken a class (otherwise, how would he have obtained a license?), knows his rights, and was legally permitted to carry.

Licensed individuals are legally allowed to carry firearms in Class D establishments, provided they are not consuming alcohol. My boyfriend was not drinking and has always complied with signage when it is properly posted. It is important to note that none of the servers or other staff at this location have ever asked my boyfriend to remove his firearm; only Chris has made this an issue.

During our most recent visit, after mocking my partner's knowledge on gun laws, Chris threatened to call the police. My boyfriend calmly responded “go ahead,” stating that he is legally allowed to carry and had no objections to law enforcement being involved. Chris then insisted he was “not arguing” and that we needed to leave, kicking us out for no valid reason other than his refusal to acknowledge my boyfriend's rights and the restaurant’s failure to properly post any “no carry” signage. Chris even stated he would promptly post a new “no carry” sign at the front doors specially for my boyfriend.

Out of frustration, we went to the North Olmstead Red Robin which also has no “no carry” signage at the door or inside the establishment dining areas, and there were no issues with my boyfriend carrying legally.

We will continue to return to this Red Robin location because the servers are outstanding. However, we will not tolerate being treated this way by Chris again and will actively avoid him, which is ridiculous.

If carrying is prohibited, signage needs to be clearly posted at the entrance and/or in areas visible to patrons, not hidden or only near the bar. Properly posted signage would prevent misunderstandings and ensure employees and customers act in accordance with the law.

It’s really disappointing that Chris’s actions reflect so poorly on this location, especially since we otherwise love coming here.
I look forward to our next visit and will not hesitate to follow up if proper signage is still not in place to indicate that firearms are prohibited on the premises.

Good food and nice service. My family has been coming to this restaurant for years and generally always have excellent service. The food is delicious and getting the fry refill is a added benefit.

Atmosphere: 5

Food: 5

Service: 5

Great place to get burgers and fries. We stopped in for the $10 Tuesday special and enjoyed a decent dinner for $25. The root beer float was really good. Their ranch is top tier.

Was after 11:00 am and wasn’t open even though website says it’s supposed to be.

My husband had a 12 inch long hair in his burger, never received one of ordered appetizers, the chocolate covered pretzel milkshake was missing half of the syrup, and finally the Mike's hot honey boneless wings had barely any hot honey and was basically chicken nuggets. It also took forever to get any of food. But the server was great.

Food was average, service was great, place was clean.
The prices are 20% too high across the board for bar food.
A buddy and I total just came to $65 before tip and we ordered wings, pizza, and lemonade.

We visited this location tonight and they were understaffed. The servers were doing their best but there were not enough of them to keep up. This was our second time here, both times it was an ok visit just not great. Bathrooms were clean and servers were friendly.

Dietary restrictions: Gluten Free buns available

Kid-friendliness: Endless sides for kids meals

Atmosphere: 4

Food: 4

Service: 3

Always a good burger and decent place to go on a casual day out. Be careful entering the parking lot from 210, the curb will break your wheels off of your car if you're not careful. Can't understand how the city or the restaurant thinks it's acceptable. Absolutely ridiculous

Atmosphere: 4

Food: 4

Service: 4

Always disappointing service at this Red Robin. Tried to go there tonight for my son's birthday since he loves the fondue burger. Just like every single time we go here, we walked in to an abandoned hostess station in the front. Several people came in after us and it was starting to get crowder in the entrance, when an employee finally notices and leisurely works her way to the front.

The restaurant was only about 25% full, with open tables throughout the dining room, but we were told it was a 45-minute wait for a table. My son was excited to see the empty tables when we arrived, but his excitement ended quickly when he heard there was a wait. We and several other people left. If they can't seat for 45 minutes when the dining room is mostly empty, you know you're signing up for a miserable experience.

The service here is often slow and every time we come we have to wait inordinately long for a hostess to show up and seat us. Save yourself the headaches. We won't be going back.

Atmosphere: 1

Food: 3

Service: 1

The server Jessica is the best. She works the evening shift.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: French Fries

Everything was great and the service was quick.

Atmosphere: 5

Food: 5

Service: 5

The food was delicious but the service was pretty slow but otherwise overall 8/10 (4.0 stars)

Kid-friendliness: There’s a kids menu

Atmosphere: 4

Food: 5

Service: 3

The food wasn't as good as it usually is. The burger was dry (my husband's and mine).

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Salads, Steak Fries

Great service.

Atmosphere: 5

Food: 4

Service: 5

Visited this location for veterans day, I can't say enough about the outstanding customer service, second to none. Thank you

Food: 5

Service: 5