Sonic Drive-In

3607 Dixie Hwy, Franklin
(513) 422-9441

Recent Reviews

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Hannah Cz

Love their ocean water! Had very long wait times here lately though for only beverages. But the young workers are always kind.

Atmosphere: 1

Food: 3

Service: 4

Recommended dishes: Tots

Michael Howell

This location has been my go to for burgers the double smasher is delicious a long with onions rings.This team is very consistent with my orders never any issues thank you!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Double Cheeseburger

Sarah Blackburn

The lady taking orders was rude as hell! Ordered a ham toaster and she didn't tell us they're out of ham until we saw "bacon" on the screen and asked what was going on. Then she got an attitude when we brought it up. Tell us there's no ham when we order! This lady needs re trained or fired. Unacceptable

Came back a 2nd time to try again and it took over 10 mins just for them to answer the red button, then couldn't even hear him. Then waited another 15 minutes for a very small and basic order..Really slow and bad customer service.

Atmosphere: 1

Food: 2

Service: 1

Eris Anagnostu

got 2 drinks waited forever never got served just left. What a shame I was excited

Atmosphere: 1

Food: 1

Service: 1

Kim Purvis

We have been twice in the past month and each time waited over a half hour in the drive thru. And once you're in the drive thru you're stuck and can't get out of it. Our order was wrong both times as well and the 2nd time it was cold. Do not recommend

Atmosphere: 1

Food: 4

Service: 1

Chris Mich

I understand why the sonic is here. But it’s now in an awkward position. It’s initial design was to try to capture people coming in from a mall that no longer exist anymore. And it’s set up is a little off. For the money, you still get a good deal, but I wasn’t impressed with their garlic burger so I dropped a star.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Tots, Cheeseburger

Chastity Stoner

Sometimes a little but of a wait when your on the drive thru line but all in all, not bad at all. I'd give them 4 stars

Atmosphere: 5

Food: 5

Service: 4

Britt

I haven't had sonic in years and I been craving it. So today I finally went and it was amazing!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chili Cheese Coney, Tots, Onion Rings, Grilled Cheeseburger

Darren Copley

Staff was nice but waited for a very long time.

Joseph Taggart

I've been to many sonics and it's like orders are never right about 50% of the time. I've been to this one three times now and it is right 100% of the time. Crew has been friendly each time, definitely grateful for the fast service even though they apologize profusely for making me wait about 60 seconds for a hot sandwich. Stay awesome everyone at this location!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Fries, Corn Dog, Cheeseburger

todd new

Sadly not only this location but others as well have really gone downhill over last several years. Same as Rallys. The quality is just not there anymore.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Tots, Fries, Cheeseburger

larry quillen

Worst food I seen in a while

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cheeseburger

Makenzie Kesler

The food is always hot, which is why my rating isn't lower. But the wait I feel is always longer than it should be. I've gone here at 9pm, waited for about 5 minutes before someone answered the ordering machine, waited another ten minutes for my food. I've gone here during the day, still waiting on my order. I've never had my order taken and given in a timely manner (in my opinion).

Recommended dishes: Mozzarella Sticks

Krista McKenna

I normally would never complain about food service as I know this day and age it’s hard to find good help. But I’ll never return to this location. When we arrived there were 2 cars in front of us in the drive through. They came over the speaker asked for our order we started to give it they repeated it back and then said sorry. And never came back to the speaker. Until 5 min later another person jumped in. After 10 min we made it to the window. Sat there for another 10 min until a lady came over and asked if we had even been helped? Huh? She took our payment and then gave us our drink. We proceeded to wait another 20 MIN!! A lady even came over again and said what is this window waiting on?! And my husband finally asked them what is going on with our order? She said we’re backed up and waiting on your chicken. OK we understand that, but it should have been addressed BEFORE our order was placed in the drive through. People don’t go through a drive through to wait over 20 min for their food. Meanwhile people were in there talking about their night out sharing pictures. If you’re that backed up all employees should be figuring out a way to help those struggling to get it done faster. There were 3 cars waiting behind us in the drive through. We should not have had to even ask what is going on with our food, it should have been told to us.

Atmosphere: 2

Food: 2

Service: 1

Victoria Caldwell

Placed order through app. Arrived to pick up & waited over 30 minutes only to be told they gave our order to someone else. No offer to refund our money for THEIR mistake.

Atmosphere: 1

Food: 1

Service: 1

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