Well, this was an extraordinarily terrible experience.
My wife ordered a 3 sub deal, with a coupon, at 6:20 pm for pickup at 7:10 pm. I arrived at the store at 7:00 pm. Spoke with the young man working behind the counter about my pickup order. He was very kind and informed me that he hadn't started on it yet. I acknowledged that I was actually early, bought a drink, and waited... for an hour and 15 minutes.
During my wait, I watched 4 walk in orders come in and go, while 2 other people waited as well. I give those 2 Doordash drivers immense credit for waiting like they did. (I sincerely hope they got massive tips or were working earn by hour (EBH) or else they were taken for a terrible ride.)
I give the solitary, young male employee credit. Despite absolutely drowning in orders, getting a couple walk outs, and likely feeling the subtle frustration around him; he stayed very friendly. It wasn't until 8:00 that another, older female employee appeared to help him out. I'm not sure if she just happened to walk in at that time, or had been elsewhere, but it was beyond necessary.
If it hadn't already been paid for, I probably would've left after half an hour, tops. But the hassle of calling, requesting a chargeback, and jumping through the hoops kept me there. When I had finally decided, after an hour, that enough time had been wasted, I approached the counter. I had every intention of telling them not to bother with the food, and that I was leaving. However, the female employee asked the name on the order and told me that she was finishing the final sub. I guess the sunken cost fallacy caught me, so I waited the final 2 minutes, got my food and left.
I realize I could've been loud, approached again, or made demands. The poor dude behind the counter wasn't responsible for this. He was just doing the best he could, by himself. This is just poor management/ownership. But, hey, they spent money "modernizing" the interior.
I know Subway is losing relevance in America. They've been on the downslope since the $5 footling days and actually have competition in the sub market. The coupon we got was the only reason I even bothered to get food there. This experience reminds me why I stopped going there: it's just not worth it anymore. I'm down the money spent, an hour of my time, and *meh* subs for dinner.
If you're looking at reviews for Subway, do yourself a favor and get a real meal somewhere else. For the time and money you'll spend, it's worth it to eat at a true restaurant.
Atmosphere: 3
Food: 3
Service: 1
Ross Klima
Good sub. Slow service.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie
John
Came here due to state st being closed. Asked him for my blt to be toasted and was told the bacon is already precooked. He microwaved it.... came out soggy and disgusting, and the lettuce was so brown.... will not ever come here. It's worth it to drive to clyde
Atmosphere: 1
Food: 1
Service: 1
Victoria
Had the worst experience with an employee. We walked in wanted to order a few subs. He looked at us and walked away and said he was too busy to take care of us right now. We stood there and waited. As he went to the back and started doing something made us wait for 20 minutes. Finally, we left and a few other customers left also. Very nasty attitude and very rude to customers I don't recommend this subway at all !!!
Atmosphere: 4
Food: 3
Service: 1
Elizabeth Halm
I like the chicken subs on wheat bread. I received fast and courteous service. I like being able to pick my own toppings.
Had the worst experience with an employee. We walked in wanted to order a few subs. He looked at us and walked away and said he was too busy to take care of us right now. We stood there and waited. As he went to the back and started doing something made us wait for 20 minutes. Finally, we left and a few other customers left also. Very nasty attitude and very rude to customers I don't recommend this subway at all !!!
Atmosphere: 4
Food: 3
Service: 1
Victoria F
Had the worst experience with an employee. We walked in wanted to order a few subs. He looked at us and walked away and said he was too busy to take care of us right now. We stood there and waited. As he went to the back and started doing something made us wait for 20 minutes. Finally, we left and a few other customers left also. Very nasty attitude and very rude to customers I don't recommend this subway at all !!!
Atmosphere: 4
Food: 3
Service: 1
Karen Hardwick
Staff was so friendly and EFFICIENT!!! We showed up with several people as a part of 2 full busloads. They got everyone through so quickly and with a smile. They were thrilled to have our business. It was refreshing to have them be so cherry and ready to get us helped.
Atmosphere: 5
Food: 5
Service: 5
Kimberly Sedlacek
There are young kids there. My sandwich was a mess. It was
Forgot my cheese, then didn't wait for me to say what veggies I wanted, just started putting a bunch of stuff on my
Atmosphere: 3
Food: 1
Service: 3
b m
Forgot my cheese, then didn't wait for me to say what veggies I wanted, just started putting a bunch of stuff on my
John N
Came here due to state st being closed. Asked him for my blt to be toasted and was told the bacon is already precooked. He microwaved it.... came out soggy and disgusting, and the lettuce was so brown.... will not ever come here. It's worth it to drive to
Atmosphere: 1
Food: 1
Service: 1
Ben Frobose
With all the delicious options that the Pemberville Subway has to offer, our village is blessed to have them be a positive contributor to the Pemberville Positive way.
judy Kotch
Girls were very friendly and fast. Appreciated the way they made sure that I saw them washing their hands and sanitizing before making our food.
Well, this was an extraordinarily terrible experience.
My wife ordered a 3 sub deal, with a coupon, at 6:20 pm for pickup at 7:10 pm. I arrived at the store at 7:00 pm. Spoke with the young man working behind the counter about my pickup order. He was very kind and informed me that he hadn't started on it yet. I acknowledged that I was actually early, bought a drink, and waited... for an hour and 15 minutes.
During my wait, I watched 4 walk in orders come in and go, while 2 other people waited as well. I give those 2 Doordash drivers immense credit for waiting like they did. (I sincerely hope they got massive tips or were working earn by hour (EBH) or else they were taken for a terrible ride.)
I give the solitary, young male employee credit. Despite absolutely drowning in orders, getting a couple walk outs, and likely feeling the subtle frustration around him; he stayed very friendly. It wasn't until 8:00 that another, older female employee appeared to help him out. I'm not sure if she just happened to walk in at that time, or had been elsewhere, but it was beyond necessary.
If it hadn't already been paid for, I probably would've left after half an hour, tops. But the hassle of calling, requesting a chargeback, and jumping through the hoops kept me there. When I had finally decided, after an hour, that enough time had been wasted, I approached the counter. I had every intention of telling them not to bother with the food, and that I was leaving. However, the female employee asked the name on the order and told me that she was finishing the final sub. I guess the sunken cost fallacy caught me, so I waited the final 2 minutes, got my food and left.
I realize I could've been loud, approached again, or made demands. The poor dude behind the counter wasn't responsible for this. He was just doing the best he could, by himself. This is just poor management/ownership. But, hey, they spent money "modernizing" the interior.
I know Subway is losing relevance in America. They've been on the downslope since the $5 footling days and actually have competition in the sub market. The coupon we got was the only reason I even bothered to get food there. This experience reminds me why I stopped going there: it's just not worth it anymore. I'm down the money spent, an hour of my time, and *meh* subs for dinner.
If you're looking at reviews for Subway, do yourself a favor and get a real meal somewhere else. For the time and money you'll spend, it's worth it to eat at a true restaurant.
Atmosphere: 3
Food: 3
Service: 1
Good sub. Slow service.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie
Came here due to state st being closed. Asked him for my blt to be toasted and was told the bacon is already precooked. He microwaved it.... came out soggy and disgusting, and the lettuce was so brown.... will not ever come here. It's worth it to drive to clyde
Atmosphere: 1
Food: 1
Service: 1
Had the worst experience with an employee. We walked in wanted to order a few subs. He looked at us and walked away and said he was too busy to take care of us right now. We stood there and waited. As he went to the back and started doing something made us wait for 20 minutes. Finally, we left and a few other customers left also. Very nasty attitude and very rude to customers I don't recommend this subway at all !!!
Atmosphere: 4
Food: 3
Service: 1
I like the chicken subs on wheat bread. I received fast and courteous service. I like being able to pick my own toppings.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie-Style Chicken, Grilled Chicken, Tuna, Potato Chip
I was charged 29 bucks for 2 6 inch meals.
Atmosphere: 3
Food: 3
Service: 3
Had the worst experience with an employee. We walked in wanted to order a few subs. He looked at us and walked away and said he was too busy to take care of us right now. We stood there and waited. As he went to the back and started doing something made us wait for 20 minutes. Finally, we left and a few other customers left also. Very nasty attitude and very rude to customers I don't recommend this subway at all !!!
Atmosphere: 4
Food: 3
Service: 1
Had the worst experience with an employee. We walked in wanted to order a few subs. He looked at us and walked away and said he was too busy to take care of us right now. We stood there and waited. As he went to the back and started doing something made us wait for 20 minutes. Finally, we left and a few other customers left also. Very nasty attitude and very rude to customers I don't recommend this subway at all !!!
Atmosphere: 4
Food: 3
Service: 1
Staff was so friendly and EFFICIENT!!! We showed up with several people as a part of 2 full busloads. They got everyone through so quickly and with a smile. They were thrilled to have our business. It was refreshing to have them be so cherry and ready to get us helped.
Atmosphere: 5
Food: 5
Service: 5
There are young kids there. My sandwich was a mess. It was
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Forgot my cheese, then didn't wait for me to say what veggies I wanted, just started putting a bunch of stuff on my
Atmosphere: 3
Food: 1
Service: 3
Forgot my cheese, then didn't wait for me to say what veggies I wanted, just started putting a bunch of stuff on my
Came here due to state st being closed. Asked him for my blt to be toasted and was told the bacon is already precooked. He microwaved it.... came out soggy and disgusting, and the lettuce was so brown.... will not ever come here. It's worth it to drive to
Atmosphere: 1
Food: 1
Service: 1
With all the delicious options that the Pemberville Subway has to offer, our village is blessed to have them be a positive contributor to the Pemberville Positive way.
Girls were very friendly and fast. Appreciated the way they made sure that I saw them washing their hands and sanitizing before making our food.
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