Manager and front line staff (near close on 1.9.26) were so kind and polite. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Anthony Mickens
Experience Was amazing. It’s been a little little while since I’ve been to a chipotle where I was pleased with their service.. The crew did phenomenal as gentlemen on the line We’re very respectful.
Atmosphere: 5
Food: 5
Service: 5
zha-Lohna morgan
Good Food freshly made
Atmosphere: 4
Food: 5
Service: 4
Eric Mattey
Staff was super helpful when I was making a bowl for my dogs. All of the staff was super pleasant. I would definitely visit this location again.
Atmosphere: 5
Food: 5
Service: 5
R A
During my visit, the store could have been cleaner. Napkins were unavailable, utensils were limited, and there was trash near the utensil area. I also waited about five minutes to place my order while several employees were behind the counter.
Atmosphere: 1
Food: 3
Service: 1
Caleb Redfern
Zero pride
Atmosphere: 2
Food: 3
Service: 1
Tree “Teresa” Sahni
They were out of guacamole at 7:00 p.m.? Seriously—what kind of Mexican restaurant runs out of guacamole during dinner rush? Just go down the street to Kroger, grab some avocados, and be ready for your customers!
Chewy Gordon
This Chipotle has gone downhill. Slow service and unclean. I waited 35 minutes on 11/25 with only 10 people in front of me. The counter was not wiped down once the time I was there.
Atmosphere: 2
Food: 2
Service: 2
Ali Rairden
Gave me 500 scoops of rice and no steak when I asked for double. Told them that’s good on rice and continued to add more. Was out of half the stuff they’re supposed. Workers were rude and were very vocal of not serving people too much protein. Even accused the man of lying saying her ordered double when he didn’t and he didn’t have his food yet! Overall terrible chipotle go to one in New Albany.
Atmosphere: 1
Food: 1
Service: 1
Sharla Allen
Terrible experience last night. My husband and I went in at 945pm, there was no one else around to the point we thought it was closed. We go inside and stand at the front while we are not even greeted for at least 5min. There are pans up and about and someone was cleaning one of the steamers. He didnt even say anything like we will be right you, nothing at all. There was one worker completing Togo orders and still nothing. After they finally asked what we would like we noticed all of the meat looked dry and burnt. We still were like okay we need to eat something. There was no fajitas, no beans, and The white rice was stacked on a back corner, which we thought was weird but still we persisted. We order, go home and take one bite and the food is inedible. The rice was so salty we had to throw away both bowls. And there was so much salt it wasn't even fully mixed in, it was grainy in some areas like I just put salt on my tongue. On top of being salty it was mushy and definitely not cooked correctly. This is completely unacceptable. They knew this rice was messed up and were still making orders like it was fine. We wasted our money and will not return. This location gets worse and worse. Terrible service and food that had to be thrown away.
Everything was delicious and fresh, but the. Store needs cleaned up great people though and very polite
Atmosphere: 1
Food: 5
Service: 5
Charlesie Love
Lots of high school students in Gahanna.
Atmosphere: 5
Food: 5
Service: 4
Benjamin Jackson II
The service here is always amazing. The young guy at the register is always kind and goes above and beyond. However, today I was very disappointed in my meal. As I took a few bites, I soon realized there was a fairly large insect crawling around in my bowl. I couldn’t even finish my meal. This is unacceptable.
Food: 1
B C
Just got the 3 chicken tacos. IF it were little off temp.. ok, I get it. But my food wasn't ready when went in, I waited a few minutes. I live literally 3 minutes from the Gahanna Chipotle and ice cold is an understatement. The tortillas weren't even pliable. Cold and hard and everything in the tacos was ice COLD. Also..I had minimal ingredients in my tacos that were cold.. no sour cream etc Not going back.
Mike
Hit or miss food quality and the efficiency of a BMV. Doesn't matter how busy it is inside, your online order will not be ready. Expect incompetent or rude employees as well.
Manager and front line staff (near close on 1.9.26) were so kind and polite. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Experience Was amazing. It’s been a little little while since I’ve been to a chipotle where I was pleased with their service.. The crew did phenomenal as gentlemen on the line We’re very respectful.
Atmosphere: 5
Food: 5
Service: 5
Good Food freshly made
Atmosphere: 4
Food: 5
Service: 4
Staff was super helpful when I was making a bowl for my dogs. All of the staff was super pleasant. I would definitely visit this location again.
Atmosphere: 5
Food: 5
Service: 5
During my visit, the store could have been cleaner. Napkins were unavailable, utensils were limited, and there was trash near the utensil area. I also waited about five minutes to place my order while several employees were behind the counter.
Atmosphere: 1
Food: 3
Service: 1
Zero pride
Atmosphere: 2
Food: 3
Service: 1
They were out of guacamole at 7:00 p.m.? Seriously—what kind of Mexican restaurant runs out of guacamole during dinner rush? Just go down the street to Kroger, grab some avocados, and be ready for your customers!
This Chipotle has gone downhill. Slow service and unclean. I waited 35 minutes on 11/25 with only 10 people in front of me. The counter was not wiped down once the time I was there.
Atmosphere: 2
Food: 2
Service: 2
Gave me 500 scoops of rice and no steak when I asked for double. Told them that’s good on rice and continued to add more. Was out of half the stuff they’re supposed. Workers were rude and were very vocal of not serving people too much protein. Even accused the man of lying saying her ordered double when he didn’t and he didn’t have his food yet! Overall terrible chipotle go to one in New Albany.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience last night. My husband and I went in at 945pm, there was no one else around to the point we thought it was closed. We go inside and stand at the front while we are not even greeted for at least 5min. There are pans up and about and someone was cleaning one of the steamers. He didnt even say anything like we will be right you, nothing at all. There was one worker completing Togo orders and still nothing. After they finally asked what we would like we noticed all of the meat looked dry and burnt. We still were like okay we need to eat something. There was no fajitas, no beans, and The white rice was stacked on a back corner, which we thought was weird but still we persisted. We order, go home and take one bite and the food is inedible. The rice was so salty we had to throw away both bowls. And there was so much salt it wasn't even fully mixed in, it was grainy in some areas like I just put salt on my tongue. On top of being salty it was mushy and definitely not cooked correctly. This is completely unacceptable. They knew this rice was messed up and were still making orders like it was fine. We wasted our money and will not return. This location gets worse and worse. Terrible service and food that had to be thrown away.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Everything was delicious and fresh, but the. Store needs cleaned up great people though and very polite
Atmosphere: 1
Food: 5
Service: 5
Lots of high school students in Gahanna.
Atmosphere: 5
Food: 5
Service: 4
The service here is always amazing. The young guy at the register is always kind and goes above and beyond. However, today I was very disappointed in my meal. As I took a few bites, I soon realized there was a fairly large insect crawling around in my bowl. I couldn’t even finish my meal. This is unacceptable.
Food: 1
Just got the 3 chicken tacos. IF it were little off temp.. ok, I get it. But my food wasn't ready when went in, I waited a few minutes. I live literally 3 minutes from the Gahanna Chipotle and ice cold is an understatement. The tortillas weren't even pliable. Cold and hard and everything in the tacos was ice COLD.
Also..I had minimal ingredients in my tacos that were cold.. no sour cream etc
Not going back.
Hit or miss food quality and the efficiency of a BMV. Doesn't matter how busy it is inside, your online order will not be ready. Expect incompetent or rude employees as well.
Atmosphere: 1
Food: 3
Service: 1
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