Pizza is good but terrible service. I had to wait 10 min in the line at the drive thru before getting to the window. Finally got to the window 10 min past the time when it was supposed to be done, but instead I was told pizza wasn't ready yet and to please come inside to wait. Inside there were 8 people in line ahead of me with similar complaints. From then, it took another 30 min to get my pizza. So at least 40 min past the time it was supposed to be done!
Atmosphere: 1
Food: 4
Service: 1
chuck weiher
Cinnamon bread well done. What makes anyone think this is ok to serve
Wendy Person
Got Asiago bread and salads for my husband and I. Salad were great. Bread is always overcooked almost burnt on the bottom. At least we got our extra marinara. Also Doordash takes your order if you call. They are rude and have to repeat everything a ton of times.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Garlic Asiago Cheese Bread
Barbara Stone
Pizza was great!
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
L. Hunt
Donato’s has become extremely disappointing and it’s not just this location. They are skimping on all ingredients. That’s why they ask if you want to pay for extra cheese after adding a pizza to order on the app. It’s because they’re barely giving you cheese to begin with but isn’t that the purpose of pizza??????? Also hardly any pepperoni on the hot honey pepperoni pizza. If you’re spreading your ingredients that thin then maybe rethink your business
Atmosphere: 3
Food: 2
Service: 5
Ben D.
ordered 2 pizzas, minimal toppings and the chicken, spinach had no chicken. Called afterwards and ignored by manager who never answered. Wife who went in person next day to complain. Woman who she talked to gave refund. Delivery was on time and driver courteous, it was back end disappointing.
Molly Ward
Got pizza and cinnamon brick street bread… or should I say burnt street bread. Why would anyone think giving this to a customer is okay??? Sadly didn’t know until we got home and going back wasn’t an option. The previous time we went to this Donatos location we ended up with the wrong order and we DID have to go back. What a mess!
Atmosphere: 4
Food: 1
Service: 1
james lucente
Staff was overwhelmed. Waited over 30 minutes at the counter before anyone acknowledged me standing there. Pizza well undercooked. Donatos refunded purchase.
Atmosphere: 1
Food: 1
Service: 1
Nik S.
I don't know why I order from here. Every time I order from here they mess up the order or the app changes your order. Contact the "manager" and they blame everything on the customer. No help, won't send a replacement. Call 1800donatos to complain....no one answers.
Priscy A
I’ve hoped several times things are going to change around here ; In my weirdest dreams .the pizza always burnt , dry and tastes disgusting. I think it’s old stuff or something because I don’t get it.
ordered extra sauce and got no sauce this has happened more than once disappointing I guess I better start checking like I do at McDonalds
Ethan T
Super quick service. Fantastic pizza
mat bentley
It's donatos.The folks here are usually slammed, we always order pizza Friday like virtually everyone in Gahanna.It's predictable and they're rare they mess something up or are super late. The folks working there are trying their best and packed like sardines in the kitchen. Not a lot of room for improvement without opening more locations moving to a bigger location.
Atmosphere: 4
Food: 5
Service: 5
Michelle Rose
Rude service. Went in lobby and was told to leave cause their lobby was closed and no one will help me.
Mechelle A
My big don was loaded with dressing that the bread was so soaked I couldn’t eat it a waste of money
Pizza is good but terrible service. I had to wait 10 min in the line at the drive thru before getting to the window. Finally got to the window 10 min past the time when it was supposed to be done, but instead I was told pizza wasn't ready yet and to please come inside to wait. Inside there were 8 people in line ahead of me with similar complaints. From then, it took another 30 min to get my pizza. So at least 40 min past the time it was supposed to be done!
Atmosphere: 1
Food: 4
Service: 1
Cinnamon bread well done. What makes anyone think this is ok to serve
Got Asiago bread and salads for my husband and I. Salad were great. Bread is always overcooked almost burnt on the bottom. At least we got our extra marinara. Also Doordash takes your order if you call. They are rude and have to repeat everything a ton of times.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Garlic Asiago Cheese Bread
Pizza was great!
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Donato’s has become extremely disappointing and it’s not just this location. They are skimping on all ingredients. That’s why they ask if you want to pay for extra cheese after adding a pizza to order on the app. It’s because they’re barely giving you cheese to begin with but isn’t that the purpose of pizza??????? Also hardly any pepperoni on the hot honey pepperoni pizza. If you’re spreading your ingredients that thin then maybe rethink your business
Atmosphere: 3
Food: 2
Service: 5
ordered 2 pizzas, minimal toppings and the chicken, spinach had no chicken. Called afterwards and ignored by manager who never answered. Wife who went in person next day to complain. Woman who she talked to gave refund. Delivery was on time and driver courteous, it was back end disappointing.
Got pizza and cinnamon brick street bread… or should I say burnt street bread. Why would anyone think giving this to a customer is okay??? Sadly didn’t know until we got home and going back wasn’t an option. The previous time we went to this Donatos location we ended up with the wrong order and we DID have to go back. What a mess!
Atmosphere: 4
Food: 1
Service: 1
Staff was overwhelmed. Waited over 30 minutes at the counter before anyone acknowledged me standing there. Pizza well undercooked. Donatos refunded purchase.
Atmosphere: 1
Food: 1
Service: 1
I don't know why I order from here. Every time I order from here they mess up the order or the app changes your order. Contact the "manager" and they blame everything on the customer. No help, won't send a replacement. Call 1800donatos to complain....no one answers.
I’ve hoped several times things are going to change around here ; In my weirdest dreams .the pizza always burnt , dry and tastes disgusting. I think it’s old stuff or something because I don’t get it.
Food: 1
Restaurantji Recommends
ordered extra sauce and got no sauce this has happened more than once disappointing I guess I better start checking like I do at McDonalds
Super quick service. Fantastic pizza
It's donatos.The folks here are usually slammed, we always order pizza Friday like virtually everyone in Gahanna.It's predictable and they're rare they mess something up or are super late. The folks working there are trying their best and packed like sardines in the kitchen. Not a lot of room for improvement without opening more locations moving to a bigger location.
Atmosphere: 4
Food: 5
Service: 5
Rude service. Went in lobby and was told to leave cause their lobby was closed and no one will help me.
My big don was loaded with dressing that the bread was so soaked I couldn’t eat it a waste of money