Subway

12598 Rockside Rd, Garfield Heights
(216) 475-5755

Recent Reviews

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Denym Whitted

The treatment we received was racist and unacceptable. A group of African American women were treated with disrespect and rushed out of the establishment. My order was incorrect, and the employee was rude and dismissive. When a customer of the same race as the staff arrived, their tone and attitude changed completely. The difference in treatment was clear and uncomfortable

Atmosphere: 1

Food: 1

Service: 1

Aron alvarado

I told I wanted all veggies and they put bacon instead
they’re stupid and bad customer service😂

Atmosphere: 1

Food: 1

Service: 1

sianie joseph

The employees are rude. I was going to get a dozen chocolate chips and I said I wanted them fresh. They had them in the oven. The guy refused and wanted to. Sell me the dry cookies and tell me they were fresh. The cookies looked lifeless.

Atmosphere: 1

Food: 1

Service: 1

Eliha

Bad customer services !!!

Atmosphere: 1

Food: 1

Service: 1

S

#theft #stolen
9/23/25
They asked me to wait 3 to 5 days and still nothing. THEY STOLE MY MONEY FROM ME!!

#theft #stolen
9/23/25
They asked me to wait 3 to 5 days and still nothing. THEY STOLE MY MONEY FROM ME!!

Howard Dodge

Great service

Atmosphere: 4

Food: 5

Service: 5

Kim carrington

I went at almost closing time. They still took great care of me.

Atmosphere: 5

Food: 5

Service: 5

Jonte Taylor

rude and racist automatically assume me and my husband want baloney unfortunately you cannot treat people like that in this day and age we won’t be back

Atmosphere: 1

Food: 1

Service: 1

Leak Brown

When we first entered the environment, we were giving dirty looks, and then when we ask for the cold cut of the day, he automatically assumed me and my wife wanted baloney Unfortunately, we won’t be returning due to him overcharging, poor Customer Service and rude behavior

Atmosphere: 1

Food: 1

Service: 1

Lisa

I ordered 3 sandwiches, 2 toasted; my husband's sandwich didn't have much vinaigrette (we requested extra) and only 1 of the sandwiches was toasted.

Atmosphere: 3

Food: 1

Service: 3

Renee Davis

Customer service terrible, throw the meat on bread, vegetables was bad, co worker playing with bread machine, quality of food poor, meat thrown all cross each other, poor attitude, communication was poor with the food ordering, employee had on head phones failed to listen and made food wrong.

Atmosphere: 2

Food: 1

Service: 1

Dennis Carpenter

Pulled up to your store at 8:23pm tonight and you have your doors locked and just sitting around in there I’m sure that’s not what’s supposed to be happening.

Atmosphere: 1

Food: 1

Service: 1

LEGEND yt star

Employee's provided good service..? I recommend this place

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Delite

Kavya patel

This is very nice and clean Subway. Employees are very nice. Food was excellent.

Atmosphere: 5

Food: 5

Service: 5

Timothy Wickham

Don't take coupons. I don't think you should call yourself Subway if you don't honor their coupons to me that's ripping people off.

Atmosphere: 1

Food: 1

Service: 1

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