Subway
12598 Rockside Rd, Garfield Heights
(216) 475-5755
Recent Reviews
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The treatment we received was racist and unacceptable. A group of African American women were treated with disrespect and rushed out of the establishment. My order was incorrect, and the employee was rude and dismissive. When a customer of the same race as the staff arrived, their tone and attitude changed completely. The difference in treatment was clear and uncomfortable
Atmosphere: 1
Food: 1
Service: 1
I told I wanted all veggies and they put bacon instead
they’re stupid and bad customer service😂
Atmosphere: 1
Food: 1
Service: 1
The employees are rude. I was going to get a dozen chocolate chips and I said I wanted them fresh. They had them in the oven. The guy refused and wanted to. Sell me the dry cookies and tell me they were fresh. The cookies looked lifeless.
Atmosphere: 1
Food: 1
Service: 1
Bad customer services !!!
Atmosphere: 1
Food: 1
Service: 1
#theft #stolen
9/23/25
They asked me to wait 3 to 5 days and still nothing. THEY STOLE MY MONEY FROM ME!!
#theft #stolen
9/23/25
They asked me to wait 3 to 5 days and still nothing. THEY STOLE MY MONEY FROM ME!!
Great service
Atmosphere: 4
Food: 5
Service: 5
I went at almost closing time. They still took great care of me.
Atmosphere: 5
Food: 5
Service: 5
rude and racist automatically assume me and my husband want baloney unfortunately you cannot treat people like that in this day and age we won’t be back
Atmosphere: 1
Food: 1
Service: 1
When we first entered the environment, we were giving dirty looks, and then when we ask for the cold cut of the day, he automatically assumed me and my wife wanted baloney Unfortunately, we won’t be returning due to him overcharging, poor Customer Service and rude behavior
Atmosphere: 1
Food: 1
Service: 1
I ordered 3 sandwiches, 2 toasted; my husband's sandwich didn't have much vinaigrette (we requested extra) and only 1 of the sandwiches was toasted.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Customer service terrible, throw the meat on bread, vegetables was bad, co worker playing with bread machine, quality of food poor, meat thrown all cross each other, poor attitude, communication was poor with the food ordering, employee had on head phones failed to listen and made food wrong.
Atmosphere: 2
Food: 1
Service: 1
Pulled up to your store at 8:23pm tonight and you have your doors locked and just sitting around in there I’m sure that’s not what’s supposed to be happening.
Atmosphere: 1
Food: 1
Service: 1
Employee's provided good service..? I recommend this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite
This is very nice and clean Subway. Employees are very nice. Food was excellent.
Atmosphere: 5
Food: 5
Service: 5
Don't take coupons. I don't think you should call yourself Subway if you don't honor their coupons to me that's ripping people off.
Atmosphere: 1
Food: 1
Service: 1
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