The Burger Experience

Amazing place to have a relaxing dinner! Our server Kimber was amazing she made sure we had everything and checked in on us regularly. I definitely recommend going here!!

Absolute worst food and service in my life. We walked into a server berating the host because of where they were sat. Turns out Cheryl the BRIGHT ray of sunshine was our server. Before getting to us we got to see her be rude to her other tables as well. She rudely introduces herself to us. She’s short, combative and interrupted us whenever she saw fit. Don’t dare ask questions. She’ll tell you you’re wrong and how long it’s been since things changed. Don’t ask for smoked wings, she’ll treat you like a dummy for not knowing what sauce you wanted (formerly they didn’t come with sauce. We asked the host if she was like that to everyone. The host only went and told the server. Our service got worse from there. We watched her be rude to ANOTHER new table. Our beers were thrown down on the table once we figured out on our own answers the questions we had the beer selection. Suddenly we weren’t being visited by Cheryl anymore. Some random guy took over. Not once did he tell us who he was or why that just happened. We ordered “smoked wings”. We received deep fried garbage. They weren’t the former smoked wings we once got. Due to Cheryl being extremely unkind and unhelpful we flagged someone else down to confirm these were right. They said they were. They were barely smoked and fried to hell. They used to have a bark and feel actually smoked. That’s a thing of the past. Once our food FINALLY arrived, forever later. This provided photo of the most comical and disgusting brisket I’ve ever seen in my life. Let alone the gross pork, and burnt to heck sausage. I couldn’t help but laugh once the server finally came back to ask how it was going. The mind blowing thing to me, is someone looked at this WHOLE plate and thought it was ok to serve. The server tried to laugh it off and proceeded to bring me a slightly better portion. We were already so tired of the whole experience, but MIND BLOW that not once did a manger stop by. By my own stupidity I paid for this ordeal, and shouldn’t have. We even tipped the mystery man 20 percent. He did at least bring us another round and keep waters full. Does anyone prebus anymore? Not here. One of the worst overall experiences we’ve ever had. We said walking out of the restaurant we aren’t ever coming back. This place used to be our favorite and it’s turned to sh*t. Last few visits were mediocre.. this one was WELL beyond that. Learned our lesson. We will support local next time. We usually do, this time we were reminded why.

Jo was the best server! So kind and pleasant. The food was very good and served very quickly! Would recommend!

Smokey Bones happened to be right across the street from our hotel, so after eating at one years ago, we thought we’d give it a try. We found some unique things on the menu, including our choice, the Stacked Baked Potato. The chock full potato along with a nice side salad was perfect. If I see this restaurant again while traveling, I’d happily go again.

The service here is fantastic! Our server, Hailie, was absolutely amazing and our food came out hot and fast! Definitely coming here again with my entire family.

Kid-friendliness: Servers and staff were super sweet to our daughter and she had an excellent time!

Atmosphere: 5

Food: 5

Service: 5

The manager here this Monday night was fantastic. Amie helped me use the coupons I recieved in the mail a while back on my online order that was prepaid. Thank you Amie! As always at Smokey Bones: great meats, fun sides, love the pretzel bones appetizer, and the cinnamon sugar donuts are a great call to finish up.

We were so happy with our server, Jessica. She was there when we needed and our food was good and hot! Hope we can get her again next time.

Food was hot and fresh and presented as ordered. No complaints here and would recommend this location—friendly staff too!

Kylea was awesome, made my experience great ?

Trinity Brown was awesome! Great servicexwas c excellent ! She was very attentive and remembered I wanted to take food to go.

Overpriced for what it is, more importantly, this “Experience Burger” listing is just a Smokey bones wearing a trench coat and sun glasses. Don’t fall for their cheap marketing ploy.

Atmosphere: 1

Food: 1

Service: 1

Valerie was ab awesome waitress. The food was amazing. Valerie gave us help and suggestions on what to order.

It is a very good burger joint.

Atmosphere: 4

Food: 5

Service: 5

Have a great dinner service was great. Server name was Michelle W.

Michelle did a great job!