I ordered a pumpkin spice iced cap and they gave me a drink with no toppings. When I asked about the toppings, that are clearly pictured in the promo for it, they told me this year Tim Hortons did not release it with toppings. Obviously that’s not the case. They were rude about it and said “well if you want it I guess we can add it”. Instead of taking accountability for their mistake they chose to be rude and make it seem like I was wrong. Both of the people who I interacted with at the window were not nice and acting as if i inconvenience their day…
Atmosphere: 1
Food: 1
Service: 1
Amy Dutiel
Staff was very nice food was made fresh and very quick
Atmosphere: 5
Food: 5
Service: 5
Nikki
Rudest most unprofessional food establishment I've ever walked into hands down.....the male manager and toothless girl spitting on me telling me the order after mine was more important because it was 200 dollar order so they stopped working on mine refused to give me the managers name unprofessional dirty nasty will never recommend to anyone.
Atmosphere: 1
Food: 1
Service: 1
karlina zelaya
I just walk out from there I buy a cold macha and look the large cup and I paid $5.69 that’s is scam they even fill the cup and the half is foam so don’t go over there they don’t do the right work
Atmosphere: 1
Food: 1
Service: 1
Allison Brock
They never have any of the new items listed and are horrible with customer service!! They always act like I am a inconvenience when placing a order
Mariana Baba
Not sure what happened to this place! Terrible customer service. I stopped here every day for a cup of coffee and a croissant. The Croissants looks like are made by children, oilly,deformed. I asked an older lady to changed it for me and she brought even a much terrible looking one. Is my money and I want to eat what I want not what they think need to throw in the bag and hung to you. Wake up!
Jason Mowry
Rarely ever open on time. I can’t count the amount of times I’ve pulled up after 5am and it’s not open. Poor management
Lucy Yee
Couldn't answer any questions..Service was terrible. No one else in line five people walking around in circles we never got waited on. Never got acknowledged. We won't be back.. according to my husband's calculation, we waited about 8 minutes with no acknowledgment. How sad that has come to this.. okay
Nick Nasco
Man I placed an order 15 min prior to arriving when I get there. 7 employees total no customers inside 2 cars in the driveway. 4 employees on their phone standing there 2 seems to be working and one showed up later. I asked for my order she started looking around and told me we are working on it. Waited 10 more minutes. Incompetence
Zach Woltz
Tried to order from the drive thru. The worker was so rude and cutting me off anytime I tried to talk. Wasn’t able to even ask a question . I had to pull off and not even order my food. Then she yells at me from the window as I drive off.
There January 26 after church to be RUSHED through the drive thru, mad because we asked a question, food horrible, gave us the wrong donuts, coffee not good. We are soooo disappointed learning experience for my step daughter on how not to act in customer service. If you DO NOT LIKE YOUR JOB, find a new one, get out of the customer service jobs if you cannot be kind. She was at the window at 1120 and took our order. Short wish my husband who ordered and kept saying pull around when we WERE NOT done ordering. Please review customer service to your employees. This is unacceptable
Atmosphere: 1
Food: 1
Service: 1
Evan Woods
normal food sucks
donuts are okay they really fell off
Atmosphere: 4
Food: 3
Service: 4
Kayla Rockhold
Ordered food on the app and when I got there they claimed they couldn’t make breakfast sandwiches after 2pm, and just stared at me blankly. I said okay, what about my money? And they told me “come back tomorrow” which I can’t do as I’m here from out of state. I said okay well can I get the rest of my order? And the worker acted annoyed and proceeded to tell me they didn’t have the skim milk I had ordered for my two drinks. The only thing I ended up getting correct was two donuts and he had turned them upside down in the bag.
Atmosphere: 1
Food: 1
Service: 1
Dustin Donahue
This place is terrific awesome staff they are always friendly happy, fast lines and great tasting food and coffees
This Tim Horton has the best of e everything from food and drinks . Yesterday I observed one of the customers abusing the employees. It was brutal. Nobody has the right to treat anyone that way. NoBody. To treat someone like that is awful. This world has gotten to where if you screw up I am going to destroy you. It's like there entitled. She was doing everything to apologize you still acted like a jerk. We are only human. But to treat someone like because your having a bad day. I want everyone to know theemployees in that tim hortons are the best. I visit1 or 2 times daily. There is always a smile asked how I am, I want to thank tim horton employees for all there kindness and giving the best every customer service they can, once again thank I go tim hortons not only for coffee the food but to see the caring people with a smile. So when you go thru drive thru or inside you remember that before you are nasty call names cuss at her forgetting she is a human being. I've always thought that people like that that has to belittle someone that they are the most insecure people in the world.
I ordered a pumpkin spice iced cap and they gave me a drink with no toppings. When I asked about the toppings, that are clearly pictured in the promo for it, they told me this year Tim Hortons did not release it with toppings. Obviously that’s not the case. They were rude about it and said “well if you want it I guess we can add it”. Instead of taking accountability for their mistake they chose to be rude and make it seem like I was wrong. Both of the people who I interacted with at the window were not nice and acting as if i inconvenience their day…
Atmosphere: 1
Food: 1
Service: 1
Staff was very nice food was made fresh and very quick
Atmosphere: 5
Food: 5
Service: 5
Rudest most unprofessional food establishment I've ever walked into hands down.....the male manager and toothless girl spitting on me telling me the order after mine was more important because it was 200 dollar order so they stopped working on mine refused to give me the managers name unprofessional dirty nasty will never recommend to anyone.
Atmosphere: 1
Food: 1
Service: 1
I just walk out from there I buy a cold macha and look the large cup and I paid $5.69 that’s is scam they even fill the cup and the half is foam so don’t go over there they don’t do the right work
Atmosphere: 1
Food: 1
Service: 1
They never have any of the new items listed and are horrible with customer service!! They always act like I am a inconvenience when placing a order
Not sure what happened to this place! Terrible customer service. I stopped here every day for a cup of coffee and a croissant. The Croissants looks like are made by children, oilly,deformed. I asked an older lady to changed it for me and she brought even a much terrible looking one.
Is my money and I want to eat what I want not what they think need to throw in the bag and hung to you. Wake up!
Rarely ever open on time. I can’t count the amount of times I’ve pulled up after 5am and it’s not open. Poor management
Couldn't answer any questions..Service was terrible. No one else in line five people walking around in circles we never got waited on. Never got acknowledged. We won't be back.. according to my husband's calculation, we waited about 8 minutes with no acknowledgment. How sad that has come to this.. okay
Man I placed an order 15 min prior to arriving when I get there. 7 employees total no customers inside 2 cars in the driveway. 4 employees on their phone standing there 2 seems to be working and one showed up later. I asked for my order she started looking around and told me we are working on it. Waited 10 more minutes. Incompetence
Tried to order from the drive thru. The worker was so rude and cutting me off anytime I tried to talk. Wasn’t able to even ask a question . I had to pull off and not even order my food. Then she yells at me from the window as I drive off.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There January 26 after church to be RUSHED through the drive thru, mad because we asked a question, food horrible, gave us the wrong donuts, coffee not good. We are soooo disappointed learning experience for my step daughter on how not to act in customer service. If you DO NOT LIKE YOUR JOB, find a new one, get out of the customer service jobs if you cannot be kind. She was at the window at 1120 and took our order. Short wish my husband who ordered and kept saying pull around when we WERE NOT done ordering. Please review customer service to your employees. This is unacceptable
Atmosphere: 1
Food: 1
Service: 1
normal food sucks
donuts are okay they really fell off
Atmosphere: 4
Food: 3
Service: 4
Ordered food on the app and when I got there they claimed they couldn’t make breakfast sandwiches after 2pm, and just stared at me blankly. I said okay, what about my money? And they told me “come back tomorrow” which I can’t do as I’m here from out of state. I said okay well can I get the rest of my order? And the worker acted annoyed and proceeded to tell me they didn’t have the skim milk I had ordered for my two drinks. The only thing I ended up getting correct was two donuts and he had turned them upside down in the bag.
Atmosphere: 1
Food: 1
Service: 1
This place is terrific awesome staff they are always friendly happy, fast lines and great tasting food and coffees
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Hash Brown, Timbits Multi-Pack, Iced Mocha Latte, Mocha Latte, Iced Capp, Muffin, Bagel, Grilled Cheese Panini, Turkey Bacon Club, Birthday Cake Timbits, Bacon Everything Bagel, Timbits
This Tim Horton has the best of e everything from food and drinks . Yesterday I observed one of the customers abusing the employees. It was brutal. Nobody has the right to treat anyone that way. NoBody. To treat someone like that is awful. This world has gotten to where if you screw up I am going to destroy you. It's like there entitled. She was doing everything to apologize you still acted like a jerk. We are only human. But to treat someone like because your having a bad day. I want everyone to know theemployees in that tim hortons are the best. I visit1 or 2 times daily. There is always a smile asked how I am, I want to thank tim horton employees for all there kindness and giving the best every customer service they can, once again thank I go tim hortons not only for coffee the food but to see the caring people with a smile. So when you go thru drive thru or inside you remember that before you are nasty call names cuss at her forgetting she is a human being. I've always thought that people like that that has to belittle someone that they are the most insecure people in the world.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Grilled Cheese Panini
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