When things go wrong it’s a great time for a business to step up with awesome customer service. It’s Black Friday and my daughter and I stopped in for lunch. The cashier mistakenly put the order in for pick up instead of eat in. After waiting for half an hour for our food I went up to inquire about it. They apologized profusely, refunded our entire meal, remade everything AND gave us free cookies. The food was delicious as always and I highly recommend the Carmel apple cookies! Mistakes happen, we’re all human after all but the front of house manager Deena went above and beyond to make it right. We’ll definitely be back!
Went there for an interview. Was never greeted, when finally approached and told to have a seat. No manager came to give interview for 20 mins. Someone finally came and got my name and went to the back to pull my resume and never came back. I turned to look at the front counter and the manager was laughing and texting with other employees and completely forgot about the interview. I walked out.
Atmosphere: 1
Food: 1
Service: 1
Randy Chapman
Ordered over the phone for carry out . Specifically ordered EXTRA pickles .. Mentioned it THREE times ! Guess what .. They ignored my extra pickle request.. Food was good .. They just didn't listen to the order request.. Not dissatisfied.. just Disappointed a little ..
Atmosphere: 4
Food: 5
Service: 4
Tom Downing
This has become my wife's new favorite restaurant. They do a fantastic job. Affordable and yummy.
We had movers at our home and catered them, club sandwiches, loaded spuds, and hot Rubens. Ask your movers what they would like to eat no one wants pizza five days a week.
We love the food, prices and wonderful staff.
Parking: Easily assessable plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: King Club, Turkey Sandwich, Baked Potato
Haley G
This place used to be great, no complaints. The last few times my family and I went has been disappointing. My sister's Italian upset her stomach and my mom's chili upset her stomach. There was a strand of hair in my broccoli container at the very bottom. My kid's Pizza was cool when it came out and so was his Mac and cheese, both hardly warm.
The nearby tables had dishes on them that were not cleared off the entire time we were there, for our last two visits. We had to clean our table before sitting down (no dishes but table was gross).
We waited in line and then at the register for several minutes. Why call us up and then ignore us to continue doing other things? Please do better overall, I want to come back but won't be for a while because of our last few experiences.
Atmosphere: 2
Food: 2
Service: 2
Karl Perry
Best iced tea in the world. Good sandwiches and sides.
I had not been here in years. The food was really good. Peach tea was excellent!
Atmosphere: 5
Food: 5
Service: 5
Roxx H
I have nothing to say but YAYAYAYAY FOR Angel who works at this store. She made our stay remarkable and I highly recommend her
Atmosphere: 5
Food: 5
Service: 5
Alice Anderson
I just catered a group of 12 women at the Hamilton/Fairfield McAlister. I had the spud bar and it was amazing. Every employee was wonderful and I could not have asked for a more wonderful experience. Thanks to all that worked on September 13th today.
Tried the new Cuban sandwich. It wasn’t bad but being from south Florida, this was in no way a Cuban sandwich. A Cuban sandwich is on a very specific style bread, pressed and cut in half at an extreme angle. That said, it was good tasting. Sweet tea was good. Service was friendly but a little slow considering the restaurant was deserted. I would for sure come back to this location again, but order something else.
Atmosphere: 4
Food: 4
Service: 4
raven wolf
everything was good except the prices seemed high for a sandwich and soups. could have gotten a decent steak somewhere else
Atmosphere: 4
Food: 4
Service: 5
Mike Jones
Best sandwiches around! Soups are great salads are excellent. Potato salad is even good ??
Atmosphere: 4
Food: 5
Service: 5
Danny Steele
Rueban sandwich was terrible but the broccoli & cheese soup was good
Food: 2
Service: 4
Ronald Schwabel
They seem to have made their sandwiches smaller and they didn't taste nearly as good as I remember from the past.
The food is always good, and the service is fast.
Atmosphere: 5
Food: 5
Service: 5
When things go wrong it’s a great time for a business to step up with awesome customer service. It’s Black Friday and my daughter and I stopped in for lunch. The cashier mistakenly put the order in for pick up instead of eat in. After waiting for half an hour for our food I went up to inquire about it. They apologized profusely, refunded our entire meal, remade everything AND gave us free cookies. The food was delicious as always and I highly recommend the Carmel apple cookies! Mistakes happen, we’re all human after all but the front of house manager Deena went above and beyond to make it right. We’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Choose 2, Chicken Tortilla Soup
Went there for an interview. Was never greeted, when finally approached and told to have a seat. No manager came to give interview for 20 mins. Someone finally came and got my name and went to the back to pull my resume and never came back. I turned to look at the front counter and the manager was laughing and texting with other employees and completely forgot about the interview. I walked out.
Atmosphere: 1
Food: 1
Service: 1
Ordered over the phone for carry out . Specifically ordered EXTRA pickles .. Mentioned it THREE times ! Guess what .. They ignored my extra pickle request..
Food was good .. They just didn't listen to the order request.. Not dissatisfied.. just Disappointed a little ..
Atmosphere: 4
Food: 5
Service: 4
This has become my wife's new favorite restaurant. They do a fantastic job. Affordable and yummy.
We had movers at our home and catered them, club sandwiches, loaded spuds, and hot Rubens. Ask your movers what they would like to eat no one wants pizza five days a week.
We love the food, prices and wonderful staff.
Parking: Easily assessable plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: King Club, Turkey Sandwich, Baked Potato
This place used to be great, no complaints. The last few times my family and I went has been disappointing. My sister's Italian upset her stomach and my mom's chili upset her stomach. There was a strand of hair in my broccoli container at the very bottom. My kid's Pizza was cool when it came out and so was his Mac and cheese, both hardly warm.
The nearby tables had dishes on them that were not cleared off the entire time we were there, for our last two visits. We had to clean our table before sitting down (no dishes but table was gross).
We waited in line and then at the register for several minutes. Why call us up and then ignore us to continue doing other things? Please do better overall, I want to come back but won't be for a while because of our last few experiences.
Atmosphere: 2
Food: 2
Service: 2
Best iced tea in the world. Good sandwiches and sides.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Baked Potato, Memphian, Cuban Sandwich
I had not been here in years. The food was really good. Peach tea was excellent!
Atmosphere: 5
Food: 5
Service: 5
I have nothing to say but YAYAYAYAY FOR Angel who works at this store. She made our stay remarkable and I highly recommend her
Atmosphere: 5
Food: 5
Service: 5
I just catered a group of 12 women at the Hamilton/Fairfield McAlister. I had the spud bar and it was amazing. Every employee was wonderful and I could not have asked for a more wonderful experience. Thanks to all that worked on September 13th today.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Tried the new Cuban sandwich. It wasn’t bad but being from south Florida, this was in no way a Cuban sandwich. A Cuban sandwich is on a very specific style bread, pressed and cut in half at an extreme angle. That said, it was good tasting. Sweet tea was good. Service was friendly but a little slow considering the restaurant was deserted. I would for sure come back to this location again, but order something else.
Atmosphere: 4
Food: 4
Service: 4
everything was good except the prices seemed high for a sandwich and soups. could have gotten a decent steak somewhere else
Atmosphere: 4
Food: 4
Service: 5
Best sandwiches around! Soups are great salads are excellent. Potato salad is even good ??
Atmosphere: 4
Food: 5
Service: 5
Rueban sandwich was terrible but the broccoli & cheese soup was good
Food: 2
Service: 4
They seem to have made their sandwiches smaller and they didn't taste nearly as good as I remember from the past.
Atmosphere: 3
Food: 3
Service: 5
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