My delivery order was sent through DoorDash. The food was delivered lose. Not in a sealed bag so I could tell if the driver messed with my order. I tried calling about 5 times to explain why I will never order from them again but the phone didn't even ring. It just disconnected. So if anything had been wrong I couldn't even report the issue.
From now on I will order Domino's. They actually answer the phone and use their own drivers.
Food: 3
Service: 1
Stephanie Laurie
The dough recipe is definitely different
Food: 1
Service: 4
Recommended dishes: Pizzas Wings
Auzha Deck
We placed a pickup online and paid for the order online as well and were required to pay again in store. My finance went back in to ask why we were required to pay again and John, the store manager didn’t even try to resolve the issue and stated he didn’t know why that would happen, which is fine, but he did not even attempt to listen to my fiancé and try to resolve the problem and that is simply ridiculous. He raised his voice at my finance and accused us of trying to get free food, then tried to back track his statement. He then told us we would have to wait for one of the charges to fall off and come back for a refund, but I have ZERO confidence this will be resolved if one of the charges doesn’t fall off. Overall just a very poor experience by someone that is supposed to LEAD by example instead of raising your voice and not even trying to come to a resolution.
Atmosphere: 1
Service: 1
Sean Machado
The pizza was fine. As is usually the case with Papa John's the only PRODUCT issue is that NO pizza shop seems to be able to CUT THE PIZZA properly.
Parking: The LOCATION is difficult to find. It's OFF to the side and BEHIND a home Depot. You cannot see the sign from the street.
Atmosphere: 5
Food: 4
Service: 5
Steven Roberts
I love papa johns but this is the closest location to my home and its always a bad experience. You place an order and get a 48 minute wait time, not too bad right? Then you get a text message saying its being delayed and takes 2 hours to get you... The worst part is they cook the pizza and then leave it sit around for an hour until someone (usually doordash) delivers it.
might be good if you go in person and pick it up, but if you know the delivery is going to be delayed, why wouldn't you just cook the order when it might actually be delivered?
I'm tired of wasting money at this location for terrible service and cold pizza. I personally will never chose this location again, and the fact that its been this bad for this long (literally the last few years) makes me not even want to patron the brand as a whole. There are much better local pizza options with much better quality and service so do yourself a favor and pass this up if you're seeing this review, literally just a waste of your time and money.
Atmosphere: 1
Food: 1
Service: 1
Keith Bailey
My food was great!
Food: 5
Service: 5
brittanie Leugers
Came in for a pizza last night and there was an employee sitting on the pizza preparation counter, eating pizza. I'd hope this wasn't normal, but were also in a pandemic right now.....
Taylor Bennett
Ordered pizzas for a big party the day before. They day of the party, the practiced manager I guess quit the night before and nobody could get into store. I did not receive a phone call saying that my pizzas would not be delivered, nor did I get a call back from the other store giving me any information. Highly highly disappointed.
mikekarenk
Good pizza for a great price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesticks, Pepperoncinis
Darrell Davidson
inconsistent quality. 1 pizza wass good and 2nd one was bad
Mikey left me a note that he was busy doing dishes ☺️My food was hot and delicious I love to visit my Hamilton Papa John's
Atmosphere: 5
Food: 5
Service: 5
Carly Schaefer
Your guys alfredo cheese pizza is delicious. Food was fresh and hot. Best brownie we've eaten from any pizza place. Thank you! :)
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Chocolate Chip Brownie, Extra Cheesy Alfredo Pizza
Nikki Weber
I visited the Hamilton area and ordered at the Winford location in January. My app retained this address and when I returned home it sent my next order to the hotel I stayed at and not my home 2hrs away. After the delivery girl contacted me, I discovered the error. Mike, the manager, was so nice and refunded my order to help with the app error. I appreciate he and his team for the great customer service!
Tom Johnson
Ordered a pizza through Papa Johns in Hamilton supposed to get pepperoni only received sausage let’s do better Papa John’s in Hamilton Ohio
My delivery order was sent through DoorDash. The food was delivered lose. Not in a sealed bag so I could tell if the driver messed with my order.
I tried calling about 5 times to explain why I will never order from them again but the phone didn't even ring. It just disconnected. So if anything had been wrong I couldn't even report the issue.
From now on I will order Domino's. They actually answer the phone and use their own drivers.
Food: 3
Service: 1
The dough recipe is definitely different
Food: 1
Service: 4
Recommended dishes: Pizzas Wings
We placed a pickup online and paid for the order online as well and were required to pay again in store. My finance went back in to ask why we were required to pay again and John, the store manager didn’t even try to resolve the issue and stated he didn’t know why that would happen, which is fine, but he did not even attempt to listen to my fiancé and try to resolve the problem and that is simply ridiculous. He raised his voice at my finance and accused us of trying to get free food, then tried to back track his statement. He then told us we would have to wait for one of the charges to fall off and come back for a refund, but I have ZERO confidence this will be resolved if one of the charges doesn’t fall off. Overall just a very poor experience by someone that is supposed to LEAD by example instead of raising your voice and not even trying to come to a resolution.
Atmosphere: 1
Service: 1
The pizza was fine. As is usually the case with Papa John's the only PRODUCT issue is that NO pizza shop seems to be able to CUT THE PIZZA properly.
Parking: The LOCATION is difficult to find. It's OFF to the side and BEHIND a home Depot. You cannot see the sign from the street.
Atmosphere: 5
Food: 4
Service: 5
I love papa johns but this is the closest location to my home and its always a bad experience.
You place an order and get a 48 minute wait time, not too bad right? Then you get a text message saying its being delayed and takes 2 hours to get you... The worst part is they cook the pizza and then leave it sit around for an hour until someone (usually doordash) delivers it.
might be good if you go in person and pick it up, but if you know the delivery is going to be delayed, why wouldn't you just cook the order when it might actually be delivered?
I'm tired of wasting money at this location for terrible service and cold pizza. I personally will never chose this location again, and the fact that its been this bad for this long (literally the last few years) makes me not even want to patron the brand as a whole. There are much better local pizza options with much better quality and service so do yourself a favor and pass this up if you're seeing this review, literally just a waste of your time and money.
Atmosphere: 1
Food: 1
Service: 1
My food was great!
Food: 5
Service: 5
Came in for a pizza last night and there was an employee sitting on the pizza preparation counter, eating pizza. I'd hope this wasn't normal, but were also in a pandemic right now.....
Ordered pizzas for a big party the day before. They day of the party, the practiced manager I guess quit the night before and nobody could get into store. I did not receive a phone call saying that my pizzas would not be delivered, nor did I get a call back from the other store giving me any information. Highly highly disappointed.
Good pizza for a great price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesticks, Pepperoncinis
inconsistent quality. 1 pizza wass good and 2nd one was bad
Restaurantji Recommends
Mikey left me a note that he was busy doing dishes ☺️My food was hot and delicious I love to visit my Hamilton Papa John's
Atmosphere: 5
Food: 5
Service: 5
Your guys alfredo cheese pizza is delicious. Food was fresh and hot. Best brownie we've eaten from any pizza place. Thank you! :)
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Chocolate Chip Brownie, Extra Cheesy Alfredo Pizza
I visited the Hamilton area and ordered at the Winford location in January. My app retained this address and when I returned home it sent my next order to the hotel I stayed at and not my home 2hrs away. After the delivery girl contacted me, I discovered the error. Mike, the manager, was so nice and refunded my order to help with the app error. I appreciate he and his team for the great customer service!
Ordered a pizza through Papa Johns in Hamilton supposed to get pepperoni only received sausage let’s do better Papa John’s in Hamilton Ohio
Getting better!!!
Atmosphere: 4
Food: 4
Service: 5
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