DO NOT ORDER from this Papa John’s location.�I placed a large order online several days in advance for a party. Everything went through on my end — I received confirmation emails and my total was clearly stated as $157.49.
Two days before the event, I got a notice that the payment was still “pending” on their end, so I called to resolve it. I was told everything would be fine. Fast forward to 30 minutes before the scheduled delivery time, I receive a call from an employee named Jessica, saying my card wasn’t going through and they needed a new one over the phone. She claimed she could void the original transaction and reprocess the order — but suddenly, the total jumped to $262 and change.
When I asked why the total had changed so drastically, she offered no real explanation. I drove to the store in person and showed multiple emails confirming my original total and order. Jessica flat-out refused to honor the online pricing and discounts I had received, and rudely pushed a new receipt toward me with the inflated price. Her exact words were: “You need to either pay this, or no pizza.”
I refused to be scammed or bullied, and told her I wouldn’t pay the incorrect amount. As I walked out, she called me a “b**”** loud enough for me (and others) to hear. No apology. No accountability. Just absolute disrespect and unprofessionalism.
I’m shocked Papa John’s would allow someone like this to represent their brand. I’ve already submitted a complaint to corporate, and I strongly encourage others to AVOID this location at all costs. You may end up with no pizza — and a whole lot of attitude instead.
Restaurant:
Papa John’s Store #2213
15704 MILL CREEK BLVD
MILL CREEK, WA USA
(425)379-6262
Kevin Thibodeaux
HORRIBLE!! Please do not go to this Papa John’s is the worst one I’ve ever gone to in my lifetime. My first experience, I was waiting 10 minutes at the front desk for my pizza that had been done and everyone was ignoring me and not even helping me. I decided to walk out and not even get my pizza until the delivery driver had pulled up and I asked him what is going on with the business Inside. No one wants to help me at the front desk. The delivery driver went in and got my pizza and gave it to me while the young kid had AirPods in his ears and continued the box up pizzas. I reported the incident and never heard anything about it from management. Also the pizza was half cooked and doughy 😡🤦🏻♂️
April Kandil
Harrison Papa Johns has always been hot and fresh. We have to do pick up but haven't had any issues with the quality or food being ready.
Food: 5
Service: 5
Shirley Edwards
I would never recommend it to anyone because they're rude and disrespectful they get rid of all their great employees
Cary Booth
They sent my 2 pizzas with no cheese
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!
Anna Abdin
Hot fresh pizza
Atmosphere: 3
Food: 5
Service: 5
Pat Allen
the store in 1599 mineral spring in providence ri has the worst employee ever. Her name is Mackenzie Pollard and she thinks she's the best also she flirt with the other employees and customers.
What a shame having people like that working in place like this.
Plus the pizza is awful
Jacob Chasteen
Ordered 2 large pizzas and super hot very fresh Love how their toppings are Chunky Love that they have butter garlic
Atmosphere: 1
Food: 5
Service: 5
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Pizza was great quality. Taste good, and I think they cooked it well. This is in San Antonio by the way. Its a great pizza place. I recommend this,
Crystal Lakes
I live in Harrison less than 10 minutes away from the location. I’ve seen the cars for delivery delivered past where I live but they won’t deliver to me because I am on the Indiana side of Harrison. I literally live in Harrison. Fix this issue. It’s not fair at all. All the other pizza places deliver here no problem. Why is Papa John’s excluding people on the Indiana side just because it’s on the Indiana side? Makes no sense whatsoever!
Atmosphere: 1
Kaylee K.
Kendall is one of the rudest people I’ve came across. I was on hold for about 10 minutes before someone finally answered. At which Kendall got on the line introduced herself and then proceeded to tell me to “hold on, you have to wait” and put me back on hold without me getting out a word. About 3-5 minutes later I was taken back off hold, where I could hear her in the background yelling but still nobody was on the other end of the line. So I said hello a few times. I heard someone say “huh” then “ok I don’t have time to wait for you to answer” and then was hung up on. I was speechless so I waited about 10 minutes tried to call back hoping I would get someone else. But once again Kendall answered I said “hello I had called about 10 minutes ago” and that was it before I was hung up on for a second time. I’ve always had decent customer service from others but this girl has a strong no from me. I’m not sure if she was having a bad day or what the excuse was. But no matter, it shouldn’t of happened.
Brett Lyons
wants to charge me a delivery fee when, they don't even have drivers anymore but use Door dash
Amanda Kingston DeBlanc
Can’t seem to get anyone to answer the phone where I’m at.
I just sat down with my family to eat the pizza that was delivered…. And there is someone’s NOSE RING that fell out of the pizza. No one in my house has those.
DO NOT ORDER from this Papa John’s location.�I placed a large order online several days in advance for a party. Everything went through on my end — I received confirmation emails and my total was clearly stated as $157.49. Two days before the event, I got a notice that the payment was still “pending” on their end, so I called to resolve it. I was told everything would be fine. Fast forward to 30 minutes before the scheduled delivery time, I receive a call from an employee named Jessica, saying my card wasn’t going through and they needed a new one over the phone. She claimed she could void the original transaction and reprocess the order — but suddenly, the total jumped to $262 and change. When I asked why the total had changed so drastically, she offered no real explanation. I drove to the store in person and showed multiple emails confirming my original total and order. Jessica flat-out refused to honor the online pricing and discounts I had received, and rudely pushed a new receipt toward me with the inflated price. Her exact words were: “You need to either pay this, or no pizza.” I refused to be scammed or bullied, and told her I wouldn’t pay the incorrect amount. As I walked out, she called me a “b**”** loud enough for me (and others) to hear. No apology. No accountability. Just absolute disrespect and unprofessionalism. I’m shocked Papa John’s would allow someone like this to represent their brand. I’ve already submitted a complaint to corporate, and I strongly encourage others to AVOID this location at all costs. You may end up with no pizza — and a whole lot of attitude instead. Restaurant: Papa John’s Store #2213 15704 MILL CREEK BLVD MILL CREEK, WA USA (425)379-6262
HORRIBLE!! Please do not go to this Papa John’s is the worst one I’ve ever gone to in my lifetime. My first experience, I was waiting 10 minutes at the front desk for my pizza that had been done and everyone was ignoring me and not even helping me. I decided to walk out and not even get my pizza until the delivery driver had pulled up and I asked him what is going on with the business Inside. No one wants to help me at the front desk. The delivery driver went in and got my pizza and gave it to me while the young kid had AirPods in his ears and continued the box up pizzas. I reported the incident and never heard anything about it from management. Also the pizza was half cooked and doughy 😡🤦🏻♂️
Harrison Papa Johns has always been hot and fresh. We have to do pick up but haven't had any issues with the quality or food being ready.
Food: 5
Service: 5
I would never recommend it to anyone because they're rude and disrespectful they get rid of all their great employees
They sent my 2 pizzas with no cheese
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!
Hot fresh pizza
Atmosphere: 3
Food: 5
Service: 5
the store in 1599 mineral spring in providence ri has the worst employee ever. Her name is Mackenzie Pollard and she thinks she's the best also she flirt with the other employees and customers. What a shame having people like that working in place like this. Plus the pizza is awful
Ordered 2 large pizzas and super hot very fresh Love how their toppings are Chunky Love that they have butter garlic
Atmosphere: 1
Food: 5
Service: 5
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Restaurantji Recommends
Pizza was great quality. Taste good, and I think they cooked it well. This is in San Antonio by the way. Its a great pizza place. I recommend this,
I live in Harrison less than 10 minutes away from the location. I’ve seen the cars for delivery delivered past where I live but they won’t deliver to me because I am on the Indiana side of Harrison. I literally live in Harrison. Fix this issue. It’s not fair at all. All the other pizza places deliver here no problem. Why is Papa John’s excluding people on the Indiana side just because it’s on the Indiana side? Makes no sense whatsoever!
Atmosphere: 1
Kendall is one of the rudest people I’ve came across. I was on hold for about 10 minutes before someone finally answered. At which Kendall got on the line introduced herself and then proceeded to tell me to “hold on, you have to wait” and put me back on hold without me getting out a word. About 3-5 minutes later I was taken back off hold, where I could hear her in the background yelling but still nobody was on the other end of the line. So I said hello a few times. I heard someone say “huh” then “ok I don’t have time to wait for you to answer” and then was hung up on. I was speechless so I waited about 10 minutes tried to call back hoping I would get someone else. But once again Kendall answered I said “hello I had called about 10 minutes ago” and that was it before I was hung up on for a second time. I’ve always had decent customer service from others but this girl has a strong no from me. I’m not sure if she was having a bad day or what the excuse was. But no matter, it shouldn’t of happened.
wants to charge me a delivery fee when, they don't even have drivers anymore but use Door dash
Can’t seem to get anyone to answer the phone where I’m at. I just sat down with my family to eat the pizza that was delivered…. And there is someone’s NOSE RING that fell out of the pizza. No one in my house has those.
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