Made a reservation, arrived at the reservation time, and the hostess told the party that there was no reservation under my family's name. Who I assume as the floor manager told us that they would get a table ready right away, 35 minutes later we were still waiting. Once we finally got seated. The waitress was flaky - I think we only saw her 3 or 4 times in the time we were seated.
Atmosphere: 3
Food: 4
Service: 1
Ryan
Always a great place to catch up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Roast Beef, Fried
Terri Baisden
Great place to eat..go to the bakery, shop all the unique items in the store and don't forget to buy some homemade candy...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Gravy
Tom Burick
Went to Hartville Kitchen on 5/9/2024 for dinner. My mother-in-law enjoys their home cooked meals, so we were taking her to dinner.We were met with a pleasant hostess who seated us in a booth that was clean. So good start!Then greeted by a server who took our drink order and our food order (Pretty basic order....... Chicken Tenders with Jo Jo's , BBQ Pork Sandwich with Fries, and Chicken Alfredo Dinner (Special) She too was pleasant!Ok so good start, so why the poor rating?Well that was the last time we saw her.......We sat there and drank our drinks, and the beverage lady continued to come and provide us refills. 30 minutes went by and still no dinner rolls we are supposed to get with our meals and no dinner salads. My wife tells the beverage lady "we haven't gotten rolls, or salads and its been 30 minutes". The helpful lady went to check with our server. We could see them talking in the kitchen and while we could not hear what they were saying, it was clear by the servers reaction as she looked at her order pad and put her hand to her forehead, she forgot about us and our order.We are reasonable people and mistakes happen, but she never came to our table to explain or offer an explanation. Instead the beverage lady returned to our table with dinner rolls and salad. Proceeded to tell us she checked on our ticket and we should be getting our food soon.Fast forward, at this point now it has been 50 minutes , the tables around us who were seated after us are now eating their dinners. The beverage lady came by again and we asked where our server was because we hadn't seen her since she brought our drinks? What is taking so long with our food?She proceeded to tell us that when she checked, they had run out of alfredo sauce for the alfredo chicken. Ok? So why are we finding this out 55 minutes later? Why has our waitress failed to come back to our table? Why was this not communicated with us prior? Or asked if we would like a replacement choice? No explanation and no indication on how they were rectifying this and no indication when the food would be ready.We asked to speak to the Manager. Manager never came to our table. We saw the Beverage lady (who was trying to help us all night) speaking to the Cashier, so we asked a bus boy where the manager was and he pointed to the Cashier.After an hour, we decided to leave at this point and since you exit by the Cashier, we stopped to talk to her. We explained what had occurred, the time we had been waiting, the lack of communication (other than the beverage lady....who was trying to be as helpful as possible), and the fact our server never came back to our table after providing us with our drinks. We explained we were simply leaving and likely not to return.The Manager offered a verbal apology and asked if there was anything she could do.....I commented jokingly, sure, how about comp a pie for my mother-in-law. Her comment back was, "oh I cannot do that, but I can give her a piece". A piece of pie for our poor service, our wasted time, lack of communication, and never receiving our food we ordered and never got a explanation as to what had occurred.We use to like this place......fair prices, good service, good food. Service was by far the worst I have ever experienced there or anywhere (other than the beverage lady), and then even when taken to a Manager, offered no explanation, or really tried to reasonably rectify the situation for a displeased customer experience.Not an experience that welcomes a return visit to the The Kitchen.Gave it a 1 Star on the sheer fact that one person tried to help (Beverage Lady), couldn't rate the food because we never received it. Just would've been nice to know the truth of what had happened and why our server never came back to the table to explain.
Service: 1
Kathy W.
The Kitchen gets the star - sad but true - went last night - my son- n- law left a review on Google ( Tom Burick) .. unfortunately everything he wrote was spot on , however, I would have added that management should never have left 3 people who ALWAYS loved it - leave feeling soo horrible - huge mistake ! I went to he bakery and purchased a coconut cream pie and two pieces of custard pie - as always the Bakery Gets FIVE STARS
Barbara Brown
This place is a can't miss! Food is wonderful, bakery is great. And definitely stop over at their hardware store!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles, Swiss Steak, Fried
Linda Swartz
we've eaten here many times and have never been disappointed. this time we just stopped in to grab some prepared foods from the shop and all was excellent. very easy and quick.
Atmosphere: 5
Food: 5
Service: 5
C W.
Been goin here for many yrs. Today, got a to go order. The meatloaf looked and tasted like it was frozen. Not up to par. Disappointed...
Amanda Coblentz
Wheelchair accessibility: Revolving door foe easy wheelchair access. If don't have a wheelchair they have extra available for customers to use
Call in order. Pick is excellent.Wheelchair accessibility: Automatic doors.
Service: 5
JoAnn Clark
Reserved a room for a birthday party. The servers were great and the food was delish!
Atmosphere: 5
Food: 5
Service: 5
Kaley Lynn
My family and I always go to ladies night out every year and special request vegetarian dinners for 3 people at the time of ticket purchase, last night was an absolute joke with dinner since they claim they didn't know. The vegetarian dinner they threw together was a scoop of mashed potatoes, corn and mixed vegetables. Sorry but $42 per ticket and that's what you give someone for "dinner" is absolutely horrible. Of course my mother went in a complained about it today and the lady acted like it wasn't an issue and we didn't request vegetarian meals. We won't be back to ladies night out or the kitchen after that
Atmosphere: 1
Food: 1
Service: 1
Clifford Brown
Good food, but on the pricey side. How much we spend varies, so my price per person is an average of my best guess.
Atmosphere: 5
Food: 5
Service: 5
jason w.
Super nice place, amazing food, quick service couldn't all for a better place for date night or lunch. Decently priced but worth every penny
Made a reservation, arrived at the reservation time, and the hostess told the party that there was no reservation under my family's name. Who I assume as the floor manager told us that they would get a table ready right away, 35 minutes later we were still waiting. Once we finally got seated. The waitress was flaky - I think we only saw her 3 or 4 times in the time we were seated.
Atmosphere: 3
Food: 4
Service: 1
Always a great place to catch up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Roast Beef, Fried
Great place to eat..go to the bakery, shop all the unique items in the store and don't forget to buy some homemade candy...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Gravy
Went to Hartville Kitchen on 5/9/2024 for dinner. My mother-in-law enjoys their home cooked meals, so we were taking her to dinner.We were met with a pleasant hostess who seated us in a booth that was clean. So good start!Then greeted by a server who took our drink order and our food order (Pretty basic order....... Chicken Tenders with Jo Jo's , BBQ Pork Sandwich with Fries, and Chicken Alfredo Dinner (Special) She too was pleasant!Ok so good start, so why the poor rating?Well that was the last time we saw her.......We sat there and drank our drinks, and the beverage lady continued to come and provide us refills. 30 minutes went by and still no dinner rolls we are supposed to get with our meals and no dinner salads. My wife tells the beverage lady "we haven't gotten rolls, or salads and its been 30 minutes". The helpful lady went to check with our server. We could see them talking in the kitchen and while we could not hear what they were saying, it was clear by the servers reaction as she looked at her order pad and put her hand to her forehead, she forgot about us and our order.We are reasonable people and mistakes happen, but she never came to our table to explain or offer an explanation. Instead the beverage lady returned to our table with dinner rolls and salad. Proceeded to tell us she checked on our ticket and we should be getting our food soon.Fast forward, at this point now it has been 50 minutes , the tables around us who were seated after us are now eating their dinners. The beverage lady came by again and we asked where our server was because we hadn't seen her since she brought our drinks? What is taking so long with our food?She proceeded to tell us that when she checked, they had run out of alfredo sauce for the alfredo chicken. Ok? So why are we finding this out 55 minutes later? Why has our waitress failed to come back to our table? Why was this not communicated with us prior? Or asked if we would like a replacement choice? No explanation and no indication on how they were rectifying this and no indication when the food would be ready.We asked to speak to the Manager. Manager never came to our table. We saw the Beverage lady (who was trying to help us all night) speaking to the Cashier, so we asked a bus boy where the manager was and he pointed to the Cashier.After an hour, we decided to leave at this point and since you exit by the Cashier, we stopped to talk to her. We explained what had occurred, the time we had been waiting, the lack of communication (other than the beverage lady....who was trying to be as helpful as possible), and the fact our server never came back to our table after providing us with our drinks. We explained we were simply leaving and likely not to return.The Manager offered a verbal apology and asked if there was anything she could do.....I commented jokingly, sure, how about comp a pie for my mother-in-law. Her comment back was, "oh I cannot do that, but I can give her a piece". A piece of pie for our poor service, our wasted time, lack of communication, and never receiving our food we ordered and never got a explanation as to what had occurred.We use to like this place......fair prices, good service, good food. Service was by far the worst I have ever experienced there or anywhere (other than the beverage lady), and then even when taken to a Manager, offered no explanation, or really tried to reasonably rectify the situation for a displeased customer experience.Not an experience that welcomes a return visit to the The Kitchen.Gave it a 1 Star on the sheer fact that one person tried to help (Beverage Lady), couldn't rate the food because we never received it. Just would've been nice to know the truth of what had happened and why our server never came back to the table to explain.
Service: 1
The Kitchen gets the star - sad but true - went last night - my son- n- law left a review on Google ( Tom Burick) .. unfortunately everything he wrote was spot on , however, I would have added that management should never have left 3 people who ALWAYS loved it - leave feeling soo horrible - huge mistake ! I went to he bakery and purchased a coconut cream pie and two pieces of custard pie - as always the Bakery Gets FIVE STARS
This place is a can't miss! Food is wonderful, bakery is great. And definitely stop over at their hardware store!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles, Swiss Steak, Fried
we've eaten here many times and have never been disappointed. this time we just stopped in to grab some prepared foods from the shop and all was excellent. very easy and quick.
Atmosphere: 5
Food: 5
Service: 5
Been goin here for many yrs. Today, got a to go order. The meatloaf looked and tasted like it was frozen. Not up to par. Disappointed...
Wheelchair accessibility: Revolving door foe easy wheelchair access. If don't have a wheelchair they have extra available for customers to use
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey
Great food, great service.
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
Call in order. Pick is excellent.Wheelchair accessibility: Automatic doors.
Service: 5
Reserved a room for a birthday party. The servers were great and the food was delish!
Atmosphere: 5
Food: 5
Service: 5
My family and I always go to ladies night out every year and special request vegetarian dinners for 3 people at the time of ticket purchase, last night was an absolute joke with dinner since they claim they didn't know. The vegetarian dinner they threw together was a scoop of mashed potatoes, corn and mixed vegetables. Sorry but $42 per ticket and that's what you give someone for "dinner" is absolutely horrible. Of course my mother went in a complained about it today and the lady acted like it wasn't an issue and we didn't request vegetarian meals. We won't be back to ladies night out or the kitchen after that
Atmosphere: 1
Food: 1
Service: 1
Good food, but on the pricey side. How much we spend varies, so my price per person is an average of my best guess.
Atmosphere: 5
Food: 5
Service: 5
Super nice place, amazing food, quick service couldn't all for a better place for date night or lunch. Decently priced but worth every penny
Atmosphere: 5
Food: 5
Service: 5