Third time in 2 months we've stopped at this location for the lunch buffet and couldn't get it. First time, short handed, manager offered to cover our next visit. Second time, seated and putting in drink orders, THEN told there was no buffet. Today, arrived at 11:17 and the place was abandoned. Doors locked, no signage to explain why. I'm done. We've regularly visited for close to a decade, but now it's done.
Ryan Norton
Staff was pleasant. Atmosphere low key and quiet. $12 +tip for lunch all you can eat pizza. Can't beat it.
Danny Mackey
Love the dinner buffet but pass few times it's gone downhill. Place is understaffed and takes forever for them to get food back out for buffet or never do at all.
Atmosphere: 3
Food: 5
Service: 2
Sarah Crihfield
I placed my order in person, had my son pick up the order. There was no salad that I ordered I called the store and was on hold for roughly 20 minutes. Still with no response
Amanda Moore
Same old pizza hut. That's what is the best about this pizza shop... they maintain greatness. Keep up the great work. And maybe a pretzel pizza of sorts. Like little Caesars but better, hmm. ☺️
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Cheese Sticks, Pepperoni Pizza, Backyard BBQ Chicken Pizza, Big Dinner Box with 3 Pizzas, Pizza Buffet, Meat Pizza, Salad Bar
Manda Louise
Same old pizza hut. That's what is the best about this pizza shop... they maintain greatness. Keep up the great work. And maybe a pretzel pizza of sorts. Like little Caesars but better, hmm. ☺️
Tj M
Great place for a kids birthday party.
Atmosphere: 5
Food: 5
Service: 5
George Maintenance
I’m very unhappy that I can’t order my pizza from someone who can speak English and understand what I’m saying. I will not be ordering from Pizza Hut any longer.
Food: 3
Service: 1
Michelle Luff
Paid extra for a pan pizza, they gave us hand tossed. There was NO flavor or sauce on our meat lovers pizza. The cheese sticks didn’t have any Parmesan on them. They were out of brownies and didn’t tell us until we were there to pick up the order. VERY disappointing this store used to be amazing, this is the second time we have gotten take out this month and it was TERRIBLE. Not to mention the times we have gone for the buffet and there was NO pizza. Shame on you guys you’ve turned a great store into a joke.
Atmosphere: 2
Food: 1
Service: 1
Candace Makuh
The delivery driver went to the front door (it’s a duplex, and special instructions explained to go to back door). I went out to check and the driver was still in the driveway. Despite no call being made to the number given, he said he couldn’t give us our food because he already labeled the order as “no answer”. While I called the store, he waited until they answered, and then left with our order. And despite several calls (it was a prepaid order) I’ve been put on hold for long periods of time.
Came here multiple times and still can't understand why they don't have a 3rd person on staff. 2 isn't enough. No reason to wait 30+ minutes for pizza that nobody is even eating. Majority of people want Pepperoni sausage or cheese pizza. You got chicken and mushroom or vegetable pizzas that nobody wants. Every time I come multiple people are waiting on the same pizza so when one comes out we're all fighting at the buffet line to get a slice of pizza. Don't bother coming here for the buffet. It's truly a waste of money.
Atmosphere: 5
Food: 2
Service: 4
Bill Harris
Ordered pan pizza cheese ordered through some strange answering system. Got a paper thin tasteless pizza when I opened the box. Losing hope tired of wasting my time and money
Daniel Anderson
We have always had the best table service here. The buffet is my kids favorite dinner and we always go for a special night out. The staff has always been so friendly and attentive!!! I love the buffet options and atmosphere. It is one of our favorite places in the area and the place my kids request the most.
Parking: Always tons of parking with easy access
Kid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Hawaii
Scott Jones
Don't order from the Hartville Pizza Hut if you are in a hurry or expect your order when promised. Do order if your sense of nostalgia drives you there before they go out of business.
Third time in 2 months we've stopped at this location for the lunch buffet and couldn't get it. First time, short handed, manager offered to cover our next visit. Second time, seated and putting in drink orders, THEN told there was no buffet. Today, arrived at 11:17 and the place was abandoned. Doors locked, no signage to explain why. I'm done. We've regularly visited for close to a decade, but now it's done.
Staff was pleasant. Atmosphere low key and quiet. $12 +tip for lunch all you can eat pizza. Can't beat it.
Love the dinner buffet but pass few times it's gone downhill. Place is understaffed and takes forever for them to get food back out for buffet or never do at all.
Atmosphere: 3
Food: 5
Service: 2
I placed my order in person, had my son pick up the order. There was no salad that I ordered I called the store and was on hold for roughly 20 minutes. Still with no response
Same old pizza hut. That's what is the best about this pizza shop... they maintain greatness. Keep up the great work. And maybe a pretzel pizza of sorts. Like little Caesars but better, hmm. ☺️
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Cheese Sticks, Pepperoni Pizza, Backyard BBQ Chicken Pizza, Big Dinner Box with 3 Pizzas, Pizza Buffet, Meat Pizza, Salad Bar
Same old pizza hut. That's what is the best about this pizza shop... they maintain greatness. Keep up the great work. And maybe a pretzel pizza of sorts. Like little Caesars but better, hmm. ☺️
Great place for a kids birthday party.
Atmosphere: 5
Food: 5
Service: 5
I’m very unhappy that I can’t order my pizza from someone who can speak English and understand what I’m saying. I will not be ordering from Pizza Hut any longer.
Food: 3
Service: 1
Paid extra for a pan pizza, they gave us hand tossed. There was NO flavor or sauce on our meat lovers pizza. The cheese sticks didn’t have any Parmesan on them. They were out of brownies and didn’t tell us until we were there to pick up the order. VERY disappointing this store used to be amazing, this is the second time we have gotten take out this month and it was TERRIBLE. Not to mention the times we have gone for the buffet and there was NO pizza. Shame on you guys you’ve turned a great store into a joke.
Atmosphere: 2
Food: 1
Service: 1
The delivery driver went to the front door (it’s a duplex, and special instructions explained to go to back door). I went out to check and the driver was still in the driveway. Despite no call being made to the number given, he said he couldn’t give us our food because he already labeled the order as “no answer”. While I called the store, he waited until they answered, and then left with our order. And despite several calls (it was a prepaid order) I’ve been put on hold for long periods of time.
Restaurantji Recommends
The food and service was ok.
Atmosphere: 3
Food: 3
Service: 3
Came here multiple times and still can't understand why they don't have a 3rd person on staff. 2 isn't enough. No reason to wait 30+ minutes for pizza that nobody is even eating. Majority of people want Pepperoni sausage or cheese pizza. You got chicken and mushroom or vegetable pizzas that nobody wants. Every time I come multiple people are waiting on the same pizza so when one comes out we're all fighting at the buffet line to get a slice of pizza. Don't bother coming here for the buffet. It's truly a waste of money.
Atmosphere: 5
Food: 2
Service: 4
Ordered pan pizza cheese ordered through some strange answering system. Got a paper thin tasteless pizza when I opened the box. Losing hope tired of wasting my time and money
We have always had the best table service here. The buffet is my kids favorite dinner and we always go for a special night out. The staff has always been so friendly and attentive!!! I love the buffet options and atmosphere. It is one of our favorite places in the area and the place my kids request the most.
Parking: Always tons of parking with easy access
Kid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Hawaii
Don't order from the Hartville Pizza Hut if you are in a hurry or expect your order when promised. Do order if your sense of nostalgia drives you there before they go out of business.
Vegetarian options: N/A.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: 2 Liter Dr Pepper
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