The staff are not friendly enough to work for Starbucks. They don’t know their own menu and when you ask questions about it they judge you. Cmon Starbucks you can do better!
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Cheese Danish, Chocolate Croissant, Chicken Maple Butter & Egg Sandwich, Pumpkin Spice Crème, Baked Apple Croissant
JEN PEREZ
Cashier was very helpful - I needed an insulated cup and she advised they were on sale although not marked. I got a great deal, and super cute cup.
Atmosphere: 5
Food: 5
Service: 5
Tim Viering
The drinks were good. The dining area was clean, but the bathrooms needed some attention. The guy taking my order wasn't the most friendly guy, and not everyone is perfect.
Atmosphere: 5
Food: 5
Service: 4
Brittany Haught
More concerned with drive through and online orders than people that walk in and order. 1 person on fronts and every other employee on drive-thru and online orders.
Atmosphere: 3
Food: 5
Service: 3
AIM Properties, LTD
The staff is amazing, courteous and polite. The service is outstanding and the speed of their preparation of the drinks is unbelievable.
Atmosphere: 5
Food: 5
Service: 5
Sylvia Ross
Went to the drive thru. I was told to put my card in the card thing with her holding it out the window. The person said to answer questions on the card thing. The sun was hitting it so I couldn't see the questions. I asked her what the questions were 3 time . She would not tell me . She said to just push something or I can't pay for it. What type of outfit is this. She was rude too. Im sure not going back. This is the 3rd time I ever went to any Starbuck. The time before this the girl was very rude too. The coffee was good but no thanks!
Food: 5
Service: 2
Canaan Johnson
Overall, pretty good experience. However, not the best Starbucks I’ve been to and as always definitely room for improvement and the staff was surprisingly rude for a Starbucks.
Atmosphere: 4
Food: 4
Service: 3
Ashley Martinez
This is the 3rd time my order had been messed up at this location. I ordered a nitro cold brew and there is ice added. Every other location makes it with no ice.
Anthony George
Always the Best!
Atmosphere: 5
Food: 5
Service: 5
Rachele Hart
My mom went here attempting to get a drink for me. She asked for an Espresso Frappachino with only 2 pumps of the Espresso Roast and and an extra shot of expresso. The drive through girl was condescending and rude. She spoke down to her implying how stupid she must be as to ask for less pumps. She told her how there is not syrup in here. My mom tried to explain she meant less of the base. She tried to charge her 10.75 for the drink saying she was going to add syrup since I clearly wanted syrup. My mom tried to explain I was looking to lower my suagr not add to it. And as previously expressed she was looking to reduce the pumps not add them. The girl kept saying she would add syrup and make the drink watery. My mom gave up on that but went inside to order a drink for my sick daughter. She was very upset but did not want to let down her gradaughter. She was greeted with "What do you want/" as the opener. When she came in to order this different drink they made comments about how she was the lady from the line did she want extra syrup in this drink too. She said no this was for a sick child and she just wanted the Java Chip Frap like she asked for. Then they tried to add peppermint to it and she explained she didnt want that. They then preceeded to whisper about her and make fun of her while she waiting for her drink. They never called her name or told her her drink was made. When she finally asked if one of the drinks were hers they said "Of Course." It is so simple to be kind, respectful, and professional. Clearly that is not the mentality of the staff here. This will not be a place I frequent again. The rudeness and unprofessional responses are absolutely unacceptable and oh so unecessary.
The staff are not friendly enough to work for Starbucks. They don’t know their own menu and when you ask questions about it they judge you. Cmon Starbucks you can do better!
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Cheese Danish, Chocolate Croissant, Chicken Maple Butter & Egg Sandwich, Pumpkin Spice Crème, Baked Apple Croissant
Cashier was very helpful - I needed an insulated cup and she advised they were on sale although not marked. I got a great deal, and super cute cup.
Atmosphere: 5
Food: 5
Service: 5
The drinks were good. The dining area was clean, but the bathrooms needed some attention. The guy taking my order wasn't the most friendly guy, and not everyone is perfect.
Atmosphere: 5
Food: 5
Service: 4
More concerned with drive through and online orders than people that walk in and order. 1 person on fronts and every other employee on drive-thru and online orders.
Atmosphere: 3
Food: 5
Service: 3
The staff is amazing, courteous and polite. The service is outstanding and the speed of their preparation of the drinks is unbelievable.
Atmosphere: 5
Food: 5
Service: 5
Went to the drive thru. I was told to put my card in the card thing with her holding it out the window. The person said to answer questions on the card thing. The sun was hitting it so I couldn't see the questions. I asked her what the questions were 3 time . She would not tell me . She said to just push something or I can't pay for it. What type of outfit is this. She was rude too. Im sure not going back. This is the 3rd time I ever went to any Starbuck. The time before this the girl was very rude too. The coffee was good but no thanks!
Food: 5
Service: 2
Overall, pretty good experience. However, not the best Starbucks I’ve been to and as always definitely room for improvement and the staff was surprisingly rude for a Starbucks.
Atmosphere: 4
Food: 4
Service: 3
This is the 3rd time my order had been messed up at this location. I ordered a nitro cold brew and there is ice added. Every other location makes it with no ice.
Always the Best!
Atmosphere: 5
Food: 5
Service: 5
My mom went here attempting to get a drink for me. She asked for an Espresso Frappachino with only 2 pumps of the Espresso Roast and and an extra shot of expresso. The drive through girl was condescending and rude. She spoke down to her implying how stupid she must be as to ask for less pumps. She told her how there is not syrup in here. My mom tried to explain she meant less of the base. She tried to charge her 10.75 for the drink saying she was going to add syrup since I clearly wanted syrup. My mom tried to explain I was looking to lower my suagr not add to it. And as previously expressed she was looking to reduce the pumps not add them. The girl kept saying she would add syrup and make the drink watery. My mom gave up on that but went inside to order a drink for my sick daughter. She was very upset but did not want to let down her gradaughter. She was greeted with "What do you want/" as the opener. When she came in to order this different drink they made comments about how she was the lady from the line did she want extra syrup in this drink too. She said no this was for a sick child and she just wanted the Java Chip Frap like she asked for. Then they tried to add peppermint to it and she explained she didnt want that. They then preceeded to whisper about her and make fun of her while she waiting for her drink. They never called her name or told her her drink was made. When she finally asked if one of the drinks were hers they said "Of Course." It is so simple to be kind, respectful, and professional. Clearly that is not the mentality of the staff here. This will not be a place I frequent again. The rudeness and unprofessional responses are absolutely unacceptable and oh so unecessary.
Atmosphere: 3
Food: 1
Restaurantji Recommends
They are normally really helpful and
Service: 4
Great drinks but I wouldn’t get anything breakfast related food wise it’s on level with gas station
Atmosphere: 4
Food: 1
Service: 4
Always super nice and friendly staff and they get your order out swiftly.
Atmosphere: 5
Food: 5
Service: 5
Went in last night at 8, asked for a decaf latte, still up at 5 AM. That was not a decaf
❤️ Love the team at Hartville Starbucks!
Atmosphere: 5
Food: 5
Service: 5
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