Won’t return to this location if I even go to a Subway again after my last experience. I even reached out to Subways customer service about my issues and they didn’t help at all and didn’t seem to care. Very disappointed.
Nathaniel Rice
Food is always good here, service itself often lacks. Girl working tonight, 12/18/24 around 9pm, I think her name was taylor, 10/10. Fastest best service I've ever seen here. Even warned me the handles on the bags aren't the best and to be careful. Again, 5 stars specifically because of her.
Atmosphere: 5
Food: 5
Service: 5
blinkk 00
Stood in line for 25 min for them to hand me my order I had bin done seance before I got there, terrible service
Atmosphere: 1
Food: 1
Service: 1
B Pelley
Will not return here. I order the same thing at every subway so I watch and know that on my sub there’s two scoops of chicken but at this location I was given one and then the sub was placed on a scale and more chicken was removed from it. This location gives less than half portion of the most important ingredient. Not cool. You want a sizable lunch while on your work break? Not here. You want to hit your protein goals for the day? Not here.
Atmosphere: 3
Food: 1
Service: 1
Todd Dye
Poor management very rude
Atmosphere: 1
Food: 1
Service: 1
Kristen Sampson
So it's been a little while since this happened I would say maybe a month ago but I was so disappointed in this Subway I was just never going to go there again but something has to be said! The bad: I don't know who put upper management in their positions but I think it's passed time for a serious employment review!!My husband and I waited a little while in line because only 1 girl (Ashley) was doing everything and I mean EVERYTHING alone all while Zack (the store "manager") was off to the side in the back in clear view playing on his cell phone completely ignoring customers and the fact that there was a line almost to the door, she kept a smile on here face continuously greeted everyone as well as apologizing for the wait... So finally it's our turn to order she was very polite and also apologized to us as well for the wait, then in the middle of her making our subs which by the way it wasn't slopped together like everyone else does it there, it was probably the best looking sandwich I have ever seen haha then mr "manager" appears but not to help her but to tell her she had the bread facing the wrong way??!! What??!! I thought he was kidding but I was wrong he actually stood there until she "fixed it" then he went back in hiding. I asked her if they were the only 2 there she said yes so I asked if I tipped who would actually get it she said "we all split credit tips" which is crazy some just aren't deserving of it at all but said since he's store manager he doesn't get cash tips so it would just be her" so I gave her a nice fat cash tip!!! She was so humble and Thankful throughout the whole ordeal!! She is and will be the only reason I will ever go into this location again!!!
Sat at window for 10 minutes WITHOUT being acknowledged by the 3 workers inside - would NEVER recommend this place!!!!
Jordan Stutzman
Say they close at “9:30” but won’t take your order if you go in at 9 bc there
Atmosphere: 1
Food: 1
Service: 1
Chris
Ashley b was awesome very friendly greeted me with a smile and made one of the best looking subs I've seen come out of a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, The Philly
Lisa Seelye
I got the chicken bacon ?ranch salad. With it I got provolone cheese, shredded lettuce, spinach, cucumbers ?? , ?, pickles, black olives. It came ranch dressing on the salad or you could get packets of dressing. It was kinda of expensive. Over 10.00 for a skimpy salad. Also, they never have coupons for salads and I can't eat bread so the sandwiches are out. The only reason I am giving the food a 4 is because the food is yummy!
If you order a salad with chicken you have to specify you want lettuce…in your salad….or they won’t give it to you
Sylvia Ross
I would go more often but the drive thru has been closed!
Wheelchair accessibility: Glad there is a drive thru when it's open!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Spicy Italian
Marie Wilson
I live in Hartville, so this store is only one close to my home. The service and sandwich making is not up to par the last several months. There is a lack of employees to do the job, and they aren't always friendly. They are being skimpy on the amonut of meat being used, and the veggies are not always looking fresh. Today when I went into store at 3pm, only 2 employees, and a line of customers. They are touching way too many other things than food with their gloves on, not very sanitary. The meat that falls on countertop should not be put on sandwich, should be thrown out. When veggies get to very bottom of container, and are smashed and look bad, I don't want them on my sandwich. I asked for new fresh tomatoes, and got some attitude. It's my sandwich that I'm going to eat, and what I'm paying good money for. So, I should be able to get it how I want it. I don't load up my sandwich with every vegetable like most customers do. So, the few items I get on mine, I expect to be fresh not squished or old looking. I have been in this particular store at different times of day, and always see long lines and not enough help behind the counter. The cleanliness of the food prep area needs to be stepped up also. I don't know what the problem is with this location, if its owners or not enough mgmt, but you are definitely losing customers. Just wanted to make you aware of the problems.
Vegetarian options: There needs to be a few more options for veggies.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Turkey Cali Club
Bufosmixes
Got food here a couple of times and never really had any complaints. Sandwiches were good and made as ordered, fast. We had a coupon so we got a good deal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, White Chip Macadamia Nut, Turkey Cali Club, The Philly,
Won’t return to this location if I even go to a Subway again after my last experience. I even reached out to Subways customer service about my issues and they didn’t help at all and didn’t seem to care. Very disappointed.
Food is always good here, service itself often lacks. Girl working tonight, 12/18/24 around 9pm, I think her name was taylor, 10/10. Fastest best service I've ever seen here. Even warned me the handles on the bags aren't the best and to be careful. Again, 5 stars specifically because of her.
Atmosphere: 5
Food: 5
Service: 5
Stood in line for 25 min for them to hand me my order I had bin done seance before I got there, terrible service
Atmosphere: 1
Food: 1
Service: 1
Will not return here. I order the same thing at every subway so I watch and know that on my sub there’s two scoops of chicken but at this location I was given one and then the sub was placed on a scale and more chicken was removed from it. This location gives less than half portion of the most important ingredient. Not cool. You want a sizable lunch while on your work break? Not here. You want to hit your protein goals for the day? Not here.
Atmosphere: 3
Food: 1
Service: 1
Poor management very rude
Atmosphere: 1
Food: 1
Service: 1
So it's been a little while since this happened I would say maybe a month ago but I was so disappointed in this Subway I was just never going to go there again but something has to be said! The bad: I don't know who put upper management in their positions but I think it's passed time for a serious employment review!!My husband and I waited a little while in line because only 1 girl (Ashley) was doing everything and I mean EVERYTHING alone all while Zack (the store "manager") was off to the side in the back in clear view playing on his cell phone completely ignoring customers and the fact that there was a line almost to the door, she kept a smile on here face continuously greeted everyone as well as apologizing for the wait... So finally it's our turn to order she was very polite and also apologized to us as well for the wait, then in the middle of her making our subs which by the way it wasn't slopped together like everyone else does it there, it was probably the best looking sandwich I have ever seen haha then mr "manager" appears but not to help her but to tell her she had the bread facing the wrong way??!! What??!! I thought he was kidding but I was wrong he actually stood there until she "fixed it" then he went back in hiding. I asked her if they were the only 2 there she said yes so I asked if I tipped who would actually get it she said "we all split credit tips" which is crazy some just aren't deserving of it at all but said since he's store manager he doesn't get cash tips so it would just be her" so I gave her a nice fat cash tip!!! She was so humble and Thankful throughout the whole ordeal!! She is and will be the only reason I will ever go into this location again!!!
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Cookies, Rotisserie-Style Chicken, Bacon Egg & Cheese, Tuna, Turkey Cali Club, The Philly, 6 Pack Cookie Box, The Monster
Sat at window for 10 minutes WITHOUT being acknowledged by the 3 workers inside - would NEVER recommend this place!!!!
Say they close at “9:30” but won’t take your order if you go in at 9 bc there
Atmosphere: 1
Food: 1
Service: 1
Ashley b was awesome very friendly greeted me with a smile and made one of the best looking subs I've seen come out of a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, The Philly
I got the chicken bacon ?ranch salad. With it I got provolone cheese, shredded lettuce, spinach, cucumbers ?? , ?, pickles, black olives. It came ranch dressing on the salad or you could get packets of dressing. It was kinda of expensive. Over 10.00 for a skimpy salad. Also, they never have coupons for salads and I can't eat bread so the sandwiches are out. The only reason I am giving the food a 4 is because the food is yummy!
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Getting to expensive ?
Food: 3
Service: 3
If you order a salad with chicken you have to specify you want lettuce…in your salad….or they won’t give it to you
I would go more often but the drive thru has been closed!
Wheelchair accessibility: Glad there is a drive thru when it's open!
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Spicy Italian
I live in Hartville, so this store is only one close to my home. The service and sandwich making is not up to par the last several months. There is a lack of employees to do the job, and they aren't always friendly. They are being skimpy on the amonut of meat being used, and the veggies are not always looking fresh. Today when I went into store at 3pm, only 2 employees, and a line of customers. They are touching way too many other things than food with their gloves on, not very sanitary. The meat that falls on countertop should not be put on sandwich, should be thrown out. When veggies get to very bottom of container, and are smashed and look bad, I don't want them on my sandwich. I asked for new fresh tomatoes, and got some attitude. It's my sandwich that I'm going to eat, and what I'm paying good money for. So, I should be able to get it how I want it. I don't load up my sandwich with every vegetable like most customers do. So, the few items I get on mine, I expect to be fresh not squished or old looking. I have been in this particular store at different times of day, and always see long lines and not enough help behind the counter. The cleanliness of the food prep area needs to be stepped up also. I don't know what the problem is with this location, if its owners or not enough mgmt, but you are definitely losing customers. Just wanted to make you aware of the problems.
Vegetarian options: There needs to be a few more options for veggies.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Turkey Cali Club
Got food here a couple of times and never really had any complaints. Sandwiches were good and made as ordered, fast. We had a coupon so we got a good deal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, White Chip Macadamia Nut, Turkey Cali Club, The Philly,
Loading...