We had such a great experience thanks to Barbara at Donatos! She went out of her way to bring us plates, napkins, and even a miniature size cup for our toddler. She was so sweet and attentive the entire time. There was a small mix-up with our dessert, and she handled it with such grace and gladly switched it out for us. I wish I had cash to leave her a tip—she truly deserved it. Thank you, Barbara, for making our visit so pleasant!
Paula Miller
Just okay. Not as good as they used to be
Jerry Holmes
Donatos is always the bomb I only had 1 bad experience on noe Bixby rd but they made up for it. This one on Hebron rd is always good 👍
Mike
Carryout order was wrong, said sorry our call center is horrible! Customer service is gone today! Won't get anymore of my money! Sorry, Always liked your product, but the totality of your business is just not worth it anymore!
Dave Shipp
Had my kids home for Christmas. They all live in other states, so for Christmas dinner they always want Donato’s when they come home. We were so disappointed. Pizza was dry. Almost tasted like cardboard. This was on the 27th. My wife and I will still probably get the Big Don, but we’ll go somewhere else for Pizza.
Joseph Kessler
Had to jump through so many hoops to even talk to someone who actually worked at the store I was wanting to order from. Then couldn’t find my address like it just didn’t exist like come tf on.
Cory Ward
Okay cool, Wanted to try a deal but it only worked with the app, downloaded the app. Wouldn't work. Called the store. The lady was really rushing me off the phone and as soon as she thought the conversation was over she hung up on me. I went from downloading an app to try some pizza to never wanting to deal with this place again. Customer service is a thing of the past folks. Maybe make it so that if i have money and want your pizza all i have to do is give you money for the pizza, not file government documents and download apps that require customer service which you then drop the ball on only to leave every single person (besides the suits) frustrated and unhappy. Anyway i had a pizza stuffed hot pocket from my freezer and i rate it 5 stars
Atmosphere: 1
Service: 1
David McClain
Pizza was much more salty than I expected. Ordered extra sauce, but still couldn't taste it, though. Just no sweet to offset the salty. May have to find another place to try.
Atmosphere: 4
Food: 3
Service: 5
Wendy Prince
Outsourced; when you call to order it's a robot or a call center God knows where..Guess I'll do business where I talk and order from a local person.
Atmosphere: 1
Food: 3
Service: 1
Levi watson
I don't think they have one bad item on their menu
Outsourced; when you call to order it's a robot or a call center God knows where..Guess I'll do business where I talk and order from a local person.
Jay G.
Just went in to purchase a gift card. Register person was courteous and friendly. Smooth transaction.
Nik Williams
This place is terrible. They always mess up your order. Then they use doordash half the time who doesn't do their job. Sent me salves with no dressing repeatedly. Always mess up the sub. The pizza be cold. This is probably the worst denies ever and then you call to try to get help and they do nothing about it
Atmosphere: 3
Food: 1
Service: 1
scott thompson
Love the big don Italian sub .
Atmosphere: 5
Food: 5
Service: 4
Julie Ottman
They don’t understand the meaning of “Well Baked”. Don’t offer it if it can’t be done. It’s not rocket science but must be still too hard for the baker to understand.
We had such a great experience thanks to Barbara at Donatos! She went out of her way to bring us plates, napkins, and even a miniature size cup for our toddler. She was so sweet and attentive the entire time. There was a small mix-up with our dessert, and she handled it with such grace and gladly switched it out for us. I wish I had cash to leave her a tip—she truly deserved it. Thank you, Barbara, for making our visit so pleasant!
Just okay. Not as good as they used to be
Donatos is always the bomb I only had 1 bad experience on noe Bixby rd but they made up for it. This one on Hebron rd is always good 👍
Carryout order was wrong, said sorry our call center is horrible! Customer service is gone today! Won't get anymore of my money! Sorry, Always liked your product, but the totality of your business is just not worth it anymore!
Had my kids home for Christmas. They all live in other states, so for Christmas dinner they always want Donato’s when they come home. We were so disappointed. Pizza was dry. Almost tasted like cardboard. This was on the 27th. My wife and I will still probably get the Big Don, but we’ll go somewhere else for Pizza.
Had to jump through so many hoops to even talk to someone who actually worked at the store I was wanting to order from. Then couldn’t find my address like it just didn’t exist like come tf on.
Okay cool, Wanted to try a deal but it only worked with the app, downloaded the app. Wouldn't work. Called the store. The lady was really rushing me off the phone and as soon as she thought the conversation was over she hung up on me. I went from downloading an app to try some pizza to never wanting to deal with this place again. Customer service is a thing of the past folks. Maybe make it so that if i have money and want your pizza all i have to do is give you money for the pizza, not file government documents and download apps that require customer service which you then drop the ball on only to leave every single person (besides the suits) frustrated and unhappy. Anyway i had a pizza stuffed hot pocket from my freezer and i rate it 5 stars
Atmosphere: 1
Service: 1
Pizza was much more salty than I expected. Ordered extra sauce, but still couldn't taste it, though. Just no sweet to offset the salty. May have to find another place to try.
Atmosphere: 4
Food: 3
Service: 5
Outsourced; when you call to order it's a robot or a call center God knows where..Guess I'll do business where I talk and order from a local person.
Atmosphere: 1
Food: 3
Service: 1
I don't think they have one bad item on their menu
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Outsourced; when you call to order it's a robot or a call center God knows where..Guess I'll do business where I talk and order from a local person.
Just went in to purchase a gift card. Register person was courteous and friendly. Smooth transaction.
This place is terrible. They always mess up your order. Then they use doordash half the time who doesn't do their job. Sent me salves with no dressing repeatedly. Always mess up the sub. The pizza be cold. This is probably the worst denies ever and then you call to try to get help and they do nothing about it
Atmosphere: 3
Food: 1
Service: 1
Love the big don Italian sub .
Atmosphere: 5
Food: 5
Service: 4
They don’t understand the meaning of “Well Baked”. Don’t offer it if it can’t be done. It’s not rocket science but must be still too hard for the baker to understand.
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