The tall man with the tattoos is amazing. I don't know his name unfortunately. But he has some of the best customer service skills! As for some of the other employees there, they are rude everytime I come through the drive thru. Not all of them, but there's a couple of them that have an attitude with me for no reason.
Atmosphere: 5
Food: 5
Service: 5
Michelle Lane
Went through the drive thru, pretty quick getting up to window. The girl took my payment, gave me my drink and timbits, but forgot to give me my bagel. I sat there she gave the most disgusted look to me like I was in the wrong for still sitting there. She opened the window and said yea, I said I’m still waiting on my bagel. She said bagel? I said yes, she turned around and gave It to me. Didn’t out It in a bag just the wrapper It was in and It was pouring down rain. Customer service skills are very much lacking.
Atmosphere: 1
Food: 4
Service: 1
Bryant Thompson
Great place to enjoy pastries and coffee!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Bagel with Cream Cheese
Ryan Stasijonaitis
Deborah the General Manager at this location and the District manager seem in my opinion, very manipulative and this restaurant underpays and uses the employees to a very obnoxious degree. Apply somewhere else and order somewhere else.
Jillayne Majka
I LOVE GETTING THINGS HERE BUT WHAT I DO NOT LIKE IS THAT I ALWAYS OREDER A HOT TEA.FIRST SEEMS TO TAKE LONG AND SECOND THEY MUST NOT KNOW HOW TO READ EVERYTIME THEY GIVE ME A XLARGE HOT COFFEE WHEN THE SCREEN SAYS XLARGE HOT TEA JUST LIKE TODAY 6/13/2025. I CALLED THEM AND NO ONE WOULD ANSWER THE PHONE .I SHOULDNT HAVE TO ALWAYS GIVE IT BACK SAYING THIS IS COFFEE NOT TEA..THEY NEED TO RELOOK AND NOT BE IN SUCH A HURRY..
Atmosphere: 1
Food: 2
Service: 1
Solaris Moonset
It's was good food, I was just expecting more.
Atmosphere: 5
Food: 4
Service: 5
Jeri Ludwig
Purchased a medium coffee. It was luke warm. Brought it home and dumped it. Wasted a trip wasted $2.80.
Atmosphere: 4
Food: 4
Service: 5
dave denlinger
Coffee not as good as years ago.
Atmosphere: 4
Food: 2
Service: 5
Melinda Farley Hager
Went through the drive thru to use a coupon my daughter received as an award from school and I had a terrible experience at the Tim Hortons drive-thru in Heath, Ohio. The employee taking our order, Jenna (aka G), was incredibly rude and unprofessional. From the moment we started ordering, she was impatient, yelling at us, and acting like we were an inconvenience. There was absolutely no reason for her attitude, and it made for an extremely unpleasant experience.
Customer service is a huge part of any business, and this kind of behavior should not be tolerated. If this is the standard they accept from employees, I won’t be returning. Management needs to address this immediately because no one should be treated this way. EVER!!!
Bobby Merrick
Drive threw packed, went inside waited with more customers, no service member greated anyone for 5min. It's like this every time I've visited, and the times I've gotten Coffee it's cold and has no consistency.
Order was messed up, food okay, service slow but quick to correct and with a smile, admitting they were under staffed this morning.. Would visit again...
Atmosphere: 4
Food: 4
Service: 4
Gary Kiehnau
All they have is bacon and apparently everything else is broken.
Kyle Dawson
Great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Jennie Foreman
Ordered a mocha ice capp and they made a regular one with no mocha. Told them it was wrong so they just added a little bit of mocha and a little bit of cream on the top. It tasted horrible. They didn’t say sorry or anything! I won’t be going back to that location!!
Food: 2
Service: 2
jessica hall
Very fast and efficient. Great customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Grilled Cheese Panini, Turkey Bacon Club
The tall man with the tattoos is amazing. I don't know his name unfortunately. But he has some of the best customer service skills! As for some of the other employees there, they are rude everytime I come through the drive thru. Not all of them, but there's a couple of them that have an attitude with me for no reason.
Atmosphere: 5
Food: 5
Service: 5
Went through the drive thru, pretty quick getting up to window. The girl took my payment, gave me my drink and timbits, but forgot to give me my bagel. I sat there she gave the most disgusted look to me like I was in the wrong for still sitting there. She opened the window and said yea, I said I’m still waiting on my bagel. She said bagel? I said yes, she turned around and gave It to me. Didn’t out It in a bag just the wrapper It was in and It was pouring down rain. Customer service skills are very much lacking.
Atmosphere: 1
Food: 4
Service: 1
Great place to enjoy pastries and coffee!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Bagel with Cream Cheese
Deborah the General Manager at this location and the District manager seem in my opinion, very manipulative and this restaurant underpays and uses the employees to a very obnoxious degree. Apply somewhere else and order somewhere else.
I LOVE GETTING THINGS HERE BUT WHAT I DO NOT LIKE IS THAT I ALWAYS OREDER A HOT TEA.FIRST SEEMS TO TAKE LONG AND SECOND THEY MUST NOT KNOW HOW TO READ EVERYTIME THEY GIVE ME A XLARGE HOT COFFEE WHEN THE SCREEN SAYS XLARGE HOT TEA JUST LIKE TODAY 6/13/2025. I CALLED THEM AND NO ONE WOULD ANSWER THE PHONE .I SHOULDNT HAVE TO ALWAYS GIVE IT BACK SAYING THIS IS COFFEE NOT TEA..THEY NEED TO RELOOK AND NOT BE IN SUCH A HURRY..
Atmosphere: 1
Food: 2
Service: 1
It's was good food, I was just expecting more.
Atmosphere: 5
Food: 4
Service: 5
Purchased a medium coffee. It was luke warm. Brought it home and dumped it. Wasted a trip wasted $2.80.
Atmosphere: 4
Food: 4
Service: 5
Coffee not as good as years ago.
Atmosphere: 4
Food: 2
Service: 5
Went through the drive thru to use a coupon my daughter received as an award from school and I had a terrible experience at the Tim Hortons drive-thru in Heath, Ohio. The employee taking our order, Jenna (aka G), was incredibly rude and unprofessional. From the moment we started ordering, she was impatient, yelling at us, and acting like we were an inconvenience. There was absolutely no reason for her attitude, and it made for an extremely unpleasant experience. Customer service is a huge part of any business, and this kind of behavior should not be tolerated. If this is the standard they accept from employees, I won’t be returning. Management needs to address this immediately because no one should be treated this way. EVER!!!
Drive threw packed, went inside waited with more customers, no service member greated anyone for 5min. It's like this every time I've visited, and the times I've gotten Coffee it's cold and has no consistency.
Service: 1
Restaurantji Recommends
Order was messed up, food okay, service slow but quick to correct and with a smile, admitting they were under staffed this morning.. Would visit again...
Atmosphere: 4
Food: 4
Service: 4
All they have is bacon and apparently everything else is broken.
Great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Ordered a mocha ice capp and they made a regular one with no mocha. Told them it was wrong so they just added a little bit of mocha and a little bit of cream on the top. It tasted horrible. They didn’t say sorry or anything! I won’t be going back to that location!!
Food: 2
Service: 2
Very fast and efficient. Great customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Grilled Cheese Panini, Turkey Bacon Club
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