Went into wendy and the place was nasty dirty bathroom the eating area smelled like piss so bad bc an associate was walking around must have pissed himself don't go inside to eat there
Atmosphere: 1
Food: 3
Service: 4
jat102491
Literally every time I try to go to this location “their systems are down” doesn’t seem to matter the time of day I keep trying to give them a chance this location should be closed down
Atmosphere: 1
Food: 1
Service: 1
Troy Nelson
Can't be the good wendy's!
Atmosphere: 4
Food: 4
Service: 5
D King
Well im starting to believe that listening to customers is optional or at least it is at this store. Another order screwed up!!! Only thing they got right was the fries and the bottle of water. They feel a higher wage is needed well prove u can listen and get orders out correctly.
Atmosphere: 1
Food: 1
Service: 1
Scott Monroe
Waited in line for 30 minutes and received cold burgers. Just not worth it. Horrible location. Avoid if possible.
Greg
I see why the rating at this location is a 3.3 they are out of chili
Atmosphere: 1
Food: 1
Service: 1
Jimmy “Tank” B
I thought I was in the ghetto but apparently Heath is now turning that way. Young rude kids work there, afros not kept under head cover, pants hanging way down, no communication even after I said hello. Don't be a scumbag since you chose a job you don't like. And the manger seemed to be mysteriously gone after 2 other customers came in to complain about the service. Never going there again. Used to be nice but now the ghetto took over.
Atmosphere: 1
Food: 2
Service: 1
Erich Petersen
Check your order every time before you leave, something is going to be wrong. Hope it isn’t your sandwich that’s wrong, they won’t remake it, they’ll just remove/scrape off what’s wrong with it and give it back to you.
Amber Harvey
Asked for a burger, large iced coffee and a small frosty. Was apparently rang up for a small iced coffee and jr frosty and then they decided to give me chicken instead of a burger. I noticed the drinks when they handed them to me and they refused to correct my order. A bunch of young boys goofing around at the service window. I worked fast food when I was a teen. It’s not that hard to get an order right.
Cashier messed up order and didn't offer to correct it as he was interested more in his girlfriend and rushing off to break will be taking my business
Atmosphere: 1
Food: 1
Service: 1
Michelle Ireton
So today me and my daughter stop here and we ordered 2bacon Nader fries a bacon batter with no mayo a bacon cheese burger and a 6 piece but what we got was a different meal so we went inside to see if we could fix it and the manager there told us if we wanted more food we had to pay more money and for her to be that rude in customer service blows my mind I paid $25 for something I didn’t order and the manager was not gonna help
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Briana Ireton
We pulled in through the drive through during lunch, they had maybe 2-3 cars ahead of us, so not very busy , but the order taker was very rude. She was very impatient with us WHILE we tried to order, and then at the end of the order, after we TRIED to correct her mistake, she finished us out and very rudely goes “25.84, next window”, no further clarification on our order. We pull up to the pay window, pay, and never get a receipt, was never offered a receipt either. BIG MISTAKE. The order was wrong and the staffing inside is very argumentative and hot headed. It felt like they thought I was trying to rob them, when really I wanted a $4 fry instead of the $8 sandwhich I had already paid for , in which I was MORE THAN WILLING to give back. I DIDNT WANT IT. It was rung up wrong, I wanted to exchange for the correct product, I didn’t want a refund initially but I also didn’t want the sand-which, just make my order right. Wasn’t happening. . Not possible, they were very unwilling and lost. . I dealt with 3 employees way before I ever got a chance to talk to the manager and I really would’ve rather not have seen that manager after that encounter. She walked up to the very confused looking employee all pissed off and goes “they HAVE to pay for it” like we wouldve if we wanted the sandwhich, so we pay for the $8 sandwhich we DIDN'T WANT AND the fry we wanted? Not a chance. Take ALL your food back, and give us our money back cause our order was wrong, we’re not spending more at a place that willingly treats their customers, who really do pay their wage, like absolute liars over a simple mistake that could’ve been corrected, might I add it was THEIR mistake. They won’t/ CANT do in store refunds. After we learned this, we asked for the franchise/corporate number AND the name of the manager we had encountered. Complete refusal.Some simple customer service would’ve been to BLAST. Believe, listen, apologize, solution, thank. It’s really that SIMPLE. If you want good customer service, I wouldn’t recommend this specific Wendy’s. The Wendy’s in downtown Newark has NEVER been a let down!Or honestly, just go to any other business!!I can’t tell if the manager here really just couldn’t handle her job or didn’t want to!
Atmosphere: 1
Food: 1
Service: 1
Ryan Easley
We eat at Wendy's fairly and our last visit was by far the worst meal we've ever had at a Wendy's. The issue was probably due to very young staff and no manager in sight. Yuck, from incorrect orders to way over cooked everything. Fish was so dry and over cooked it was leathery. Wife's hamburger was also way over cooked to the point it was completely dry. Ordered grilled chicken sandwich, got fried. We did bring this to Wendy's attention.Wheelchair accessibility: What appeared to be non handicapped employees parked in the handicap spots.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Chili
Jordan Kaylee
Lazy employees ,service is horrible especially when an orders already been placed before getting there instead they stand there twiddling their fingers and you get there still having to wait ?your supposed to be fast food and it’s lunch to get it together .
Went into wendy and the place was nasty dirty bathroom the eating area smelled like piss so bad bc an associate was walking around must have pissed himself don't go inside to eat there
Atmosphere: 1
Food: 3
Service: 4
Literally every time I try to go to this location “their systems are down” doesn’t seem to matter the time of day I keep trying to give them a chance this location should be closed down
Atmosphere: 1
Food: 1
Service: 1
Can't be the good wendy's!
Atmosphere: 4
Food: 4
Service: 5
Well im starting to believe that listening to customers is optional or at least it is at this store. Another order screwed up!!! Only thing they got right was the fries and the bottle of water. They feel a higher wage is needed well prove u can listen and get orders out correctly.
Atmosphere: 1
Food: 1
Service: 1
Waited in line for 30 minutes and received cold burgers. Just not worth it. Horrible location. Avoid if possible.
I see why the rating at this location is a 3.3 they are out of chili
Atmosphere: 1
Food: 1
Service: 1
I thought I was in the ghetto but apparently Heath is now turning that way. Young rude kids work there, afros not kept under head cover, pants hanging way down, no communication even after I said hello. Don't be a scumbag since you chose a job you don't like. And the manger seemed to be mysteriously gone after 2 other customers came in to complain about the service. Never going there again. Used to be nice but now the ghetto took over.
Atmosphere: 1
Food: 2
Service: 1
Check your order every time before you leave, something is going to be wrong. Hope it isn’t your sandwich that’s wrong, they won’t remake it, they’ll just remove/scrape off what’s wrong with it and give it back to you.
Asked for a burger, large iced coffee and a small frosty. Was apparently rang up for a small iced coffee and jr frosty and then they decided to give me chicken instead of a burger. I noticed the drinks when they handed them to me and they refused to correct my order. A bunch of young boys goofing around at the service window. I worked fast food when I was a teen. It’s not that hard to get an order right.
Atmosphere: 1
Food: 3
Service: 1
Tried to use my app they would not give it to
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Cashier messed up order and didn't offer to correct it as he was interested more in his girlfriend and rushing off to break will be taking my business
Atmosphere: 1
Food: 1
Service: 1
So today me and my daughter stop here and we ordered 2bacon Nader fries a bacon batter with no mayo a bacon cheese burger and a 6 piece but what we got was a different meal so we went inside to see if we could fix it and the manager there told us if we wanted more food we had to pay more money and for her to be that rude in customer service blows my mind I paid $25 for something I didn’t order and the manager was not gonna help
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
We pulled in through the drive through during lunch, they had maybe 2-3 cars ahead of us, so not very busy , but the order taker was very rude. She was very impatient with us WHILE we tried to order, and then at the end of the order, after we TRIED to correct her mistake, she finished us out and very rudely goes “25.84, next window”, no further clarification on our order. We pull up to the pay window, pay, and never get a receipt, was never offered a receipt either. BIG MISTAKE. The order was wrong and the staffing inside is very argumentative and hot headed. It felt like they thought I was trying to rob them, when really I wanted a $4 fry instead of the $8 sandwhich I had already paid for , in which I was MORE THAN WILLING to give back. I DIDNT WANT IT. It was rung up wrong, I wanted to exchange for the correct product, I didn’t want a refund initially but I also didn’t want the sand-which, just make my order right. Wasn’t happening. . Not possible, they were very unwilling and lost. . I dealt with 3 employees way before I ever got a chance to talk to the manager and I really would’ve rather not have seen that manager after that encounter. She walked up to the very confused looking employee all pissed off and goes “they HAVE to pay for it” like we wouldve if we wanted the sandwhich, so we pay for the $8 sandwhich we DIDN'T WANT AND the fry we wanted? Not a chance. Take ALL your food back, and give us our money back cause our order was wrong, we’re not spending more at a place that willingly treats their customers, who really do pay their wage, like absolute liars over a simple mistake that could’ve been corrected, might I add it was THEIR mistake. They won’t/ CANT do in store refunds. After we learned this, we asked for the franchise/corporate number AND the name of the manager we had encountered. Complete refusal.Some simple customer service would’ve been to BLAST. Believe, listen, apologize, solution, thank. It’s really that SIMPLE. If you want good customer service, I wouldn’t recommend this specific Wendy’s. The Wendy’s in downtown Newark has NEVER been a let down!Or honestly, just go to any other business!!I can’t tell if the manager here really just couldn’t handle her job or didn’t want to!
Atmosphere: 1
Food: 1
Service: 1
We eat at Wendy's fairly and our last visit was by far the worst meal we've ever had at a Wendy's. The issue was probably due to very young staff and no manager in sight. Yuck, from incorrect orders to way over cooked everything. Fish was so dry and over cooked it was leathery. Wife's hamburger was also way over cooked to the point it was completely dry. Ordered grilled chicken sandwich, got fried. We did bring this to Wendy's attention.Wheelchair accessibility: What appeared to be non handicapped employees parked in the handicap spots.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Chili
Lazy employees ,service is horrible especially when an orders already been placed before getting there instead they stand there twiddling their fingers and you get there still having to wait ?your supposed to be fast food and it’s lunch to get it together .