Chipotle Mexican Grill

A terrible location. The staff couldn’t be more rude or lazy. Chipotles in northeast Ohio have gone very much downhill. They should pay their employees more or do better hiring. I’d gladly pay more for a burrito than experience their current staff again.

Atmosphere: 1

Food: 1

Service: 1

I buy salad bowls at least 3 times a week from Chipotle, twice I've had to stop at the on in highland heights several months apart and both times the lettuce barely covers the bottom, beans serving is not even a whole spoon and I have to get double chicken just to make up the selfish servings and they never have vinaigrette dressing. I promised myself the 1st time I would never come to this location again and I was truly hoping it would be better this time and I only got 4 ingredients, mixed greens, black beans double chicken and tomatoes. My bowl was a little over half full and it was so light the bag seemed to be empty. I guess the ingredients belong to the server and she scared she going to run out before the end of the year SMDH

Atmosphere: 3

Food: 1

Service: 3

Just walked out of there. Holy Jesus. I try not to leave negative reviews but I can't NOT.

I gave all of the workers nothing but respect and manners, despite eyerolls and literally tossing my bowl hard enough on the station to spill food out of it. But whatever, maybe the place is worth a shot.

Nope. The restaurant itself is a wreck, food all over the tables and the drink station covered with napkins. Yet, there's 3 girls (who are workers) just standing and chatting at the register. Line was slow enough to make 3 people walk out, including a Highland Heights officer who was on his lunch break.

The bowls themselves I really am not sure of, too. Tons of veggies and whatever toppings, no beans or chicken. Maybe that's just a teaching error but man...God bless the one girl who knew what she was doing at the tortilla station, because she was the only one doing anything.

For everyone else at that counter, what are we doing??? Fire the entire staff and get some applications in. Unacceptable.

Atmosphere: 1

Food: 2

Service: 1

Absolutely horrible service I mean seriously we were waiting at the end with the card (our food was being made no one was paying ) and the lady looks me up and down “what?”😒 what? “WHAT???” With the most insane attitude ever just answering her question then she starts whispering too her worker things obviously about us that’s when we payed and left but had to return for another order a lady was ordering and she saw the steak (burnt too the crisp) and ask for it off in shock of how it could be that bad then the workers took each individual peace out the lady asked for new rice as you would think ? And the workers got extremely upset with them basically shoving the spoons of rice and chicken and cheese im not sure if the lady even stayed and I don’t blame her and of course workers in front of her whispering and bickering about it

Atmosphere: 2

Food: 3

Wednesday January 21, 2026 Cashier was so disrespectful .

Atmosphere: 1

Food: 4

Service: 1

Rude staff!!! Lazy!!!! Watch out they wanna start charging for extra cheese 😂

Two bowls with five Basil leaves not removed. Very rude young woman serving that was actually commenting about customers so loud that everyone could hear. Dirty tabletops and floor. Worst Chipotle we've ever been to. Definitely won't be back. 👎

Atmosphere: 3

Food: 2

Service: 1

Is that the typical color of the guacamole hear, 🤮

Atmosphere: 3

Food: 3

Service: 3

A little dirty sometimes

Atmosphere: 3

Food: 3

Service: 3

Great staff

Atmosphere: 5

Food: 5

Service: 5

Food is good when you have a taste for it. Service is always questionable. Employees are nit always pleasant when ordering food and very stingy on serving. You do have to inform them multiple time that you want more.

Atmosphere: 2

Food: 4

Service: 2

I’m not sure what’s happening with all the chipotles around the world but they all have went downhill, tremendously. Went to this location like an hour ago & when I walk in , they’re all bent over , laying on the counters they’re supposed to serve us on. Too busy trying to have a conversation with one another that they weren’t even listening to what I wanted on my bowl. The manager with the red wig and missing teeth was beyond rude & I didn’t appreciate it whatsoever. Charged me for vinaigrette & I know that’s not right. They have to be pocketing the money at this point. However , I’ll never be back. I’m not too sure on how any of these chipotles are still in business.

Atmosphere: 1

Food: 1

Service: 1

Absolute garbage location, from lying about orders being marked ready and waiting a half an hour, to half the ingredients in my order missing, no matter what, theres always an issue. Need to clean house there and hire new everyone and everything. Seriously problems every-time.

Atmosphere: 1

Food: 1

Service: 1

Picture explains itself staff was rude too

Atmosphere: 1

Food: 1

Service: 1

CHICKEN BOWL:
HAD TO WAIT 10 MIND FOR PINTO BEANS WHEN THERE WERE SOME BEING USED FOR DOOR DASH. RICE WAS DRY AND HARD(BROWN) CHICKEN VERY DRY

Food: 1

Service: 1