Ive had meals at hilliard rome rd location once in a blue moon over the years but i often avoided it cus of the long stagnant lines. I've had a salad (1 star) and a vanilla shake (2 stars) and mac & cheese (4 stars) and I’ve had French fries a few times with orginal sauce, always 5/5.
However between October and December 2025, I had roughly three meals per month placing a total of 9 orders, 4 delivery, 2 order-ahead and 3 in-person. I alway ordered the nugget meal (lowest price was $15 and highest at $19). Food was consistently excellent in October (5/5) ordered in person but by my last delivery on 12/8/25, the nuggets and french fries had declined in quality (2/5). The Sprite was always fresh, cold and clean. I never got a wrong order at all. Delivery usually takes 30–40 minutes and while the food generally arrives warm it’s not as consistent or great as in-person orders. Nuggets were sometimes soggy & fries were dry for delivery and portion sizes are generally good but I noticed smaller nuggets orders (4 pieces) are tastier than the 12-piece orders which can have smaller and dry pieces.
I can’t really speak to noise levels or dining room comfort since I mostly do take-out or delivery. The staff outside taking orders are consistently polite and efficient but when the restaurant is crowded I often leave if the line circles the building or if it’s been more than 6 minutes without placing my order. When it’s not crowded I usually get my meal in under 10 minutes which is fast for this location. Also the window staff struggle to pass orders and look overwhelmed which makes sense because the space is tight and the kitchen makes orders as quickly as possible rather than in the order they’re placed so simpler orders are often made first and they sit ready at the window.
I’ve had friend and coworker note the dining experience is much better which suggests my issues are specific to peak hours since I often order around 4 and 5pm.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Sauce
Jesse
Drive thru is a nightmare, they have to get faster. This property is too small
Atmosphere: 3
Food: 4
Service: 2
Chris Hilles
They were very busy but received our order in good time
Atmosphere: 5
Food: 5
Service: 5
Roy Lewis
ALWAYS a great place to stop!
Atmosphere: 5
Food: 5
Service: 5
Ms. Hall
Lol it was delicious 😋 they got me! It was my second time trying the chicken sandwich. The first experience wasn't so great but the second round was great
Atmosphere: 3
Food: 5
Service: 4
Brian Dever
I wish I could get what I ordered through the drive-thru the first time.
Food: 5
Service: 1
Charles Tassell
Best customer service...
Atmosphere: 5
Food: 5
Service: 5
Mandi
This location is always on point, their staff, food quality, customer service etc. It's all excellent and the standard in which I expect all food establishments to be.
Food: 5
Tom Conrad
This was another good Chick-fil-A experience. The food was hot and tasty. The staff was friendly and responsive. The order was delivered to the table quickly and accurately.
Atmosphere: 3
Food: 5
Service: 5
Sean Fiorenza
The food is good, but the service is garbage. If you are within 20mins of breakfast ending you won’t get your food if you are in the drive thru because they are incredibly slow at ordering taking. Wasted 20mins to try and get breakfast and left with nothing. This is the worst location in Columbus for normal chick-fil-a service.
Thank you for your time, support and selfless service today supporting our nation's veterans !! Thank you for recognizing our service to the Nation! You all rock 👍👍🇺🇸🇺🇸 We all really appreciate you 🙏!!
Atmosphere: 5
Food: 5
Service: 5
Ava Davis
Clean and good food 10/10
Atmosphere: 5
Food: 5
Service: 5
Harry Cook
Nice but pricer that rxpexted
Atmosphere: 4
Food: 4
Service: 5
HYME D NICHOLAS
Order a breakfast took forever
Atmosphere: 1
Food: 1
Service: 1
Ashley Castillo
This has to be the worst Chick-fil-A in central Ohio. Order came wrong with missing sauces and I ordered extra chicken on my Cobb salad and came with maybe 4 more pieces. Not worth the 4.95 extra they charge for extra chicken. Also found a blonde hair in my Cobb salad. Can’t be mine since I have black hair.
Ive had meals at hilliard rome rd location once in a blue moon over the years but i often avoided it cus of the long stagnant lines. I've had a salad (1 star) and a vanilla shake (2 stars) and mac & cheese (4 stars) and I’ve had French fries a few times with orginal sauce, always 5/5.
However between October and December 2025, I had roughly three meals per month placing a total of 9 orders, 4 delivery, 2 order-ahead and 3 in-person. I alway ordered the nugget meal (lowest price was $15 and highest at $19). Food was consistently excellent in October (5/5) ordered in person but by my last delivery on 12/8/25, the nuggets and french fries had declined in quality (2/5). The Sprite was always fresh, cold and clean. I never got a wrong order at all. Delivery usually takes 30–40 minutes and while the food generally arrives warm it’s not as consistent or great as in-person orders. Nuggets were sometimes soggy & fries were dry for delivery and portion sizes are generally good but I noticed smaller nuggets orders (4 pieces) are tastier than the 12-piece orders which can have smaller and dry pieces.
I can’t really speak to noise levels or dining room comfort since I mostly do take-out or delivery. The staff outside taking orders are consistently polite and efficient but when the restaurant is crowded I often leave if the line circles the building or if it’s been more than 6 minutes without placing my order. When it’s not crowded I usually get my meal in under 10 minutes which is fast for this location. Also the window staff struggle to pass orders and look overwhelmed which makes sense because the space is tight and the kitchen makes orders as quickly as possible rather than in the order they’re placed so simpler orders are often made first and they sit ready at the window.
I’ve had friend and coworker note the dining experience is much better which suggests my issues are specific to peak hours since I often order around 4 and 5pm.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Sauce
Drive thru is a nightmare, they have to get faster. This property is too small
Atmosphere: 3
Food: 4
Service: 2
They were very busy but received our order in good time
Atmosphere: 5
Food: 5
Service: 5
ALWAYS a great place to stop!
Atmosphere: 5
Food: 5
Service: 5
Lol it was delicious 😋 they got me! It was my second time trying the chicken sandwich. The first experience wasn't so great but the second round was great
Atmosphere: 3
Food: 5
Service: 4
I wish I could get what I ordered through the drive-thru the first time.
Food: 5
Service: 1
Best customer service...
Atmosphere: 5
Food: 5
Service: 5
This location is always on point, their staff, food quality, customer service etc. It's all excellent and the standard in which I expect all food establishments to be.
Food: 5
This was another good Chick-fil-A experience. The food was hot and tasty. The staff was friendly and responsive. The order was delivered to the table quickly and accurately.
Atmosphere: 3
Food: 5
Service: 5
The food is good, but the service is garbage.
If you are within 20mins of breakfast ending you won’t get your food if you are in the drive thru because they are incredibly slow at ordering taking.
Wasted 20mins to try and get breakfast and left with nothing.
This is the worst location in Columbus for normal chick-fil-a service.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Thank you for your time, support and selfless service today supporting our nation's veterans !! Thank you for recognizing our service to the Nation! You all rock 👍👍🇺🇸🇺🇸 We all really appreciate you 🙏!!
Atmosphere: 5
Food: 5
Service: 5
Clean and good food 10/10
Atmosphere: 5
Food: 5
Service: 5
Nice but pricer that rxpexted
Atmosphere: 4
Food: 4
Service: 5
Order a breakfast took forever
Atmosphere: 1
Food: 1
Service: 1
This has to be the worst Chick-fil-A in central Ohio. Order came wrong with missing sauces and I ordered extra chicken on my Cobb salad and came with maybe 4 more pieces. Not worth the 4.95 extra they charge for extra chicken. Also found a blonde hair in my Cobb salad. Can’t be mine since I have black hair.
Atmosphere: 3
Food: 2
Service: 3
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