Chipotle Mexican Grill

won't be coming back. Stale chips, forgot the queso and my bowl barley had anything in it. waste of money

Being closed at noon on a Monday is absolutely wild and a waste of business. Crazy having a major chain restaurant closed on a Monday. When I was there probably eight people were trying to go in and it’s an absolute loss of business, even if you were shortstaffed, do you need to figure this out.

Unfortunately, poor service today Aug 7th 25 at 6pm, by the managers and the front staf, you gonna feel like they give us food for free. They fills the plate with rice then they put 2 or 3 cubes of chicken or meat then go, they have no standard measurement.
If I can give them zero star, I'll do it. I hope that the big managers will take it in consideration and resolve.

Food: 1

Service: 1

I had a very disappointing experience at chipotle at Hilliard location. I found a hair in my food, which was extremely unhygienic and unacceptable. When I told the staff, they were not helpful or kind about it — in fact, they acted like it wasn’t a big deal.

The lack of cleanliness and the rude attitude from the staff made the whole experience unpleasant. I expected better service and basic hygiene. I definitely won’t be coming back, and I wouldn’t recommend this place to others.

Atmosphere: 1

Food: 1

Service: 1

Brown rice is super super hard - seems very undercooked. Obviously rushing and not taking the time for food quality.

Food: 1

The people working there are very rude rushing u and have an attitude.

Atmosphere: 1

Food: 2

Service: 1

Never can get an order right

Food: 1

Did not take one bite and look at this portion size this is absolute bullshit for $15?

Atmosphere: 1

Food: 1

Service: 1

I really would like to rate this store higher because the customer service I received was amazing. The store was just was out of most of things I ordered!

Atmosphere: 3

Food: 1

Service: 5

Ok... So going for dinner at 7:30pm I would have expected this Chipotle to be sufficiently staffed. None of the tables were cleaned after customers finished eating. Trash cans and recycle bins are full and overflowing.

And I don't know why the space where the food is kept can't be clean... it was so filthy! I somehow managed to overlook that since I was hungry... But then we get to the tables and none of the tables are clean.

the Mens restroom was locked from inside for more than 25 minutes... Not sure who was taking such a long dump... and a cop uses a women's restroom as he could not hold it any longer.

Atmosphere: 1

Food: 4

Service: 3

Recommended dishes: Bowl

I have been going here twice a week for some time now. I love my chipotle. They hired some new young kid, I always order double chicken in my bowl. I almost never have any issues with this. However this person gave me 1 normal scoop and 1 baby scoop. When I told him he shorted me he decided to give me attitude and tell me he was hungry anyway and would happily eat the bowl I no longer wanted.

Service: 1

Food cold, rice hard, chips stale. Stay away!

Atmosphere: 2

Food: 1

Service: 2

This is by far the worst Chipotle. I have lived close to this location for almost 6 years. Ive learned my final lesson. The last three orders over the last 6 months have been wrong from online ordering or my extras have not been added. I don't believe they know what the word “Extra” means for online ordering. Im making a permeant switch to Hothead now. Done with this over priced, small serving sized company.

Atmosphere: 1

Food: 1

Service: 1

Don't waste your money at this Chipotle. Owner doesn't give a rat about service, servings, or quality.

I can’t believe what I just experienced at this Chipotle. It was only 8:30 PM, and they don’t close until 11:00 PM, yet the employees were already trying to block customers from entering, pretending they were closing early. Since when does a restaurant decide to just ignore their official business hours?

The place was still well-lit, but the staff was acting as if they were on the verge of locking the doors. They gave us nasty looks, moved slowly on purpose, and had an overall attitude that screamed, “We don’t want to serve you.” If they don’t want to work, maybe they should find another job instead of actively discouraging paying customers from ordering food.

I get it, closing time is tough, but when you sign up for a job, you commit to serving customers until the listed hours. If you’re trying to shut down two and a half hours early, why even bother being open at all?

Absolutely ridiculous. If this is how they treat customers, I can’t even imagine how they handle food safety and cleanliness. Avoid this place unless you want to be treated like an inconvenience rather than a paying customer.

Atmosphere: 1

Food: 1

Service: 1