This really is a zero star review. Several times we have tried to order here recently they say 30min for order to be ready for pick-up and then we show up and they will tell us ‘we can’t even get to your order to start it.’ Then tell us to come back 45min later, which, with two young children, that will not work. Then get angry at us when we cancel our order and ask for a refund. Never again.
Ginger Dennis
Worst salad ever
Ashutosh Dubey
Worst service ever. I have been waiting for 45 mins and the person at the store told me that we don’t know where your order went…”we are looking for it” . Still waiting for my order and that guy was rude After waiting for an hour and 15 mins they said we are going to put it in the oven. Please choose dublin or any other location if possible. Not coming to this store again. Oder number #1746
Atmosphere: 1
Food: 1
Service: 1
Jennifer Baxter
My kids love the loaded cheesy bread but honestly this place kinda sucks. Pickup time is always long, and there is usually one person making pizzas inside, which clearly explains the long wait times, while the drivers come and go. Typing this review to pass the time while the kids and I wait for our pizza, which likely won’t be done within the quoted pickup time of 45 minutes. Oh well, we knew this was coming.
Beautiful Savage
The food was good but not nicely treated as a customer. No one brought me my food, and I waited for 15 minutes. Then, when I went in, they acted like I wasn't standing there.
Atmosphere: 3
Food: 4
Service: 3
Randy McGuill
Decent location, customer service could use some work. TLDR at the bottom. Had a minor issue with my pizza delivery in which one of the pizzas was not cooked all the way. (No, I'm not talking about the gel bits on the side). I called and asked if there was a chance I could get it replaced. The gentleman on the phone started off by saying "I'm not sure how much I believe that" and asked me to come in so he could verify. I had just come home after a long shift so this was mildly inconvenient. I had only eaten some of the crust (yes, I'm one of "those" pizza eaters), and I wasn't going to eat the rest anyway so I came in. After showing him the pizza and digging into some of the raw dough, he said the only way this could've happened is if someone took it out of the oven early, and started on a new one. After it was made he said to come check it before I leave and that it "looks the same to him" despite this one being cooked through (most notably the crust). I'm happy there was no real pushback while I got this issue solved, but the entire time it sounded like he was just trying to deny that this happened. Especially with the comment over the phone. Part of me understands there's probably a lot of people who try to snag free food like this, but at least try to fake sympathy until you know if the customer is telling the truth or not. Don't make them feel like contacting you about the quality is wrong. The new pizza had a good kind of crunch in the crust rather than feeling like I was biting into paste, so once it was remade it was pretty good.
TLDR: Pizza was raw. Employee didn't believe me, and made it very known he didn't believe me. Once he saw the pizza he tried to single out accountability off of him which really didn't matter. He still remade the pizza but made me feel like I was doing something wrong by contacting them. New pizza had much better texture than old.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Tater Tots
Van S
Domino's is a hit or miss one day it can be the pizza of legends the next it's a joke. Tom Monahan would be embarrassed to see what's become of a once Detroit favorite.
Atmosphere: 2
Food: 1
Service: 2
Muhammad Ashraf
We went to pick the order from this location last night. The tracker was showing it’s ready. A gentleman informed he will be right back with us in few minutes. He came to the register and said you have to wait another 3 to 5 minutes as we are busy. I told him tracker says ready. He said yea it’s ready but we are busy right now and we can’t process it until next 3 to 5 minutes. He literally was standing there and did nothing in those 5 minutes. In meantime another order changed its status to ready. Same guy immediately processed that order and then later he came back to me and rudely said here is yours. I am not sure should I consider it racism. One thing is for sure with such ill manners you think customers will tip you? No way.
Johnny Comacho
Friendly and quick staff.
Atmosphere: 5
Food: 5
Service: 5
Brooklyn Nwaozuzu
Quoted 10-20 min on the phone. Went to get it in 20 min. Was then quoted another 20 min. Waited in the car for 20 min. Went back in and was then quoted 40 min. Received a message 40 min later saying it would be 8-10 min. Went in after that and they said they didn’t have an order under my name but then somehow found it. Obviously no communication going on in there. I should get my money back because that was absolutely absurd.
Do not order delivery from here. I made the mistake of adding a tip in. The person who delivered would not give us our order if we did not leave an additional tip. Completely ridiculous for the awful service we received.
Atmosphere: 1
Food: 2
Service: 1
Alex White
Delivery took nearly 2 hours, pizza was cold and “yucky” as my kid described it. Will not order here again.
Food: 2
Service: 1
tearsa stevens
Over all the food is good Michael is the best employee there he should have his own store Michael is the only reason why I keep coming back
This really is a zero star review. Several times we have tried to order here recently they say 30min for order to be ready for pick-up and then we show up and they will tell us ‘we can’t even get to your order to start it.’ Then tell us to come back 45min later, which, with two young children, that will not work. Then get angry at us when we cancel our order and ask for a refund. Never again.
Worst salad ever
Worst service ever. I have been waiting for 45 mins and the person at the store told me that we don’t know where your order went…”we are looking for it” . Still waiting for my order and that guy was rude
After waiting for an hour and 15 mins they said we are going to put it in the oven. Please choose dublin or any other location if possible. Not coming to this store again. Oder number #1746
Atmosphere: 1
Food: 1
Service: 1
My kids love the loaded cheesy bread but honestly this place kinda sucks. Pickup time is always long, and there is usually one person making pizzas inside, which clearly explains the long wait times, while the drivers come and go. Typing this review to pass the time while the kids and I wait for our pizza, which likely won’t be done within the quoted pickup time of 45 minutes. Oh well, we knew this was coming.
The food was good but not nicely treated as a customer. No one brought me my food, and I waited for 15 minutes. Then, when I went in, they acted like I wasn't standing there.
Atmosphere: 3
Food: 4
Service: 3
Decent location, customer service could use some work. TLDR at the bottom. Had a minor issue with my pizza delivery in which one of the pizzas was not cooked all the way. (No, I'm not talking about the gel bits on the side). I called and asked if there was a chance I could get it replaced. The gentleman on the phone started off by saying "I'm not sure how much I believe that" and asked me to come in so he could verify. I had just come home after a long shift so this was mildly inconvenient. I had only eaten some of the crust (yes, I'm one of "those" pizza eaters), and I wasn't going to eat the rest anyway so I came in. After showing him the pizza and digging into some of the raw dough, he said the only way this could've happened is if someone took it out of the oven early, and started on a new one. After it was made he said to come check it before I leave and that it "looks the same to him" despite this one being cooked through (most notably the crust). I'm happy there was no real pushback while I got this issue solved, but the entire time it sounded like he was just trying to deny that this happened. Especially with the comment over the phone. Part of me understands there's probably a lot of people who try to snag free food like this, but at least try to fake sympathy until you know if the customer is telling the truth or not. Don't make them feel like contacting you about the quality is wrong. The new pizza had a good kind of crunch in the crust rather than feeling like I was biting into paste, so once it was remade it was pretty good.
TLDR:
Pizza was raw. Employee didn't believe me, and made it very known he didn't believe me. Once he saw the pizza he tried to single out accountability off of him which really didn't matter. He still remade the pizza but made me feel like I was doing something wrong by contacting them. New pizza had much better texture than old.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Tater Tots
Domino's is a hit or miss one day it can be the pizza of legends the next it's a joke. Tom Monahan would be embarrassed to see what's become of a once Detroit favorite.
Atmosphere: 2
Food: 1
Service: 2
We went to pick the order from this location last night. The tracker was showing it’s ready. A gentleman informed he will be right back with us in few minutes. He came to the register and said you have to wait another 3 to 5 minutes as we are busy. I told him tracker says ready. He said yea it’s ready but we are busy right now and we can’t process it until next 3 to 5 minutes. He literally was standing there and did nothing in those 5 minutes. In meantime another order changed its status to ready. Same guy immediately processed that order and then later he came back to me and rudely said here is yours. I am not sure should I consider it racism. One thing is for sure with such ill manners you think customers will tip you? No way.
Friendly and quick staff.
Atmosphere: 5
Food: 5
Service: 5
Quoted 10-20 min on the phone. Went to get it in 20 min. Was then quoted another 20 min. Waited in the car for 20 min. Went back in and was then quoted 40 min. Received a message 40 min later saying it would be 8-10 min. Went in after that and they said they didn’t have an order under my name but then somehow found it. Obviously no communication going on in there. I should get my money back because that was absolutely absurd.
Restaurantji Recommends
Do not order delivery from here. I made the mistake of adding a tip in. The person who delivered would not give us our order if we did not leave an additional tip. Completely ridiculous for the awful service we received.
Atmosphere: 1
Food: 2
Service: 1
Delivery took nearly 2 hours, pizza was cold and “yucky” as my kid described it. Will not order here again.
Food: 2
Service: 1
Over all the food is good
Michael is the best employee there he should have his own store
Michael is the only reason why I keep coming back
Atmosphere: 5
Food: 5
Service: 5
Taste is not so great
Atmosphere: 4
Food: 2
Service: 4
Great local location of a national Pizza chain
Atmosphere: 5
Food: 4
Service: 5
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