Tried to order off their app as I have in past and it would not take payment and gave a number to call. I called and the lady I spoke with said she could not apply the deal I had online saving myself 10 dollars. If the app wont work. Why can. They not do this? Ordered elsewhere and it took payment immediately.
Service: 1
Sydney Walker
Pizza didn't have much cheese and my cheese bread was only cooked on the bottom, the middle was raw dough.
Food: 1
Service: 3
Todd Lisk
Kids need more
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Big Don Sub
Monica Hall
This location is amazing! I had an issue (my fault, not theirs) and the owner was so accommodating and helpful! Eat here!!
Atmosphere: 5
Food: 5
Service: 5
Amanda Clifford
Every time we try to give this Donatos another try the mess everything up. Food is always burnt or undercooked not sure how that happens and they can never get the subs right.
Food: 2
Service: 2
Jim Duckworth
Delivery.
Food: 5
Service: 5
Recommended dishes: Big Don Sub
M. J. McCallister
Went for a meeting and got the new pizza...oh my! Best pizza I have had in a while. Wish I had stopped long enough to get a picture...
Atmosphere: 5
Food: 5
Service: 5
Jed Rice
In the past number of years it seems that not all Donato's locations hold to the high standards for which they are known. This particular location in Hilliard, however, has never disappointed to provide excellent pizza every time. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Don Sub, Cheese Pizza
Justin Clifford
I ordered 45 minutes in advance for two pizzas (one gluten free crust) and one sub. After sitting in the drivethru for 15 minutes and finally getting to the window (now 10 minutes after my pickup time), I was informed the pizzas are in the oven and I would have to come inside.I went inside, where I was met with 14 other people waiting on orders, yes I counted. The cashier was polite, and I can't blame her for someone else's problem.20 minutes later, I was finally given the order.The order did not contain the gluten free crust that we ordered, so unfortunately my wife was unable to eat any of the order.I would suggest the manager turn off accepting new orders for 30-60 minutes so they could catch up on orders placed.Again, the cashier was very polite and apologized and I don't fault her at all
Atmosphere: 3
Food: 1
Service: 1
Slap & Tickle
If I want extra items on my sub, who are you to tell me no. I can only double up on 1 item on the whole thing? Reality check, your subs have a pour ingredient to bread ratio. I'm done with you till it's fixed.
Second time I asked for the double meat to be hot and it was was not, also iwas supposed to have credit from the last time and the store needs to issue that. Didn't know that they used a call center.
Food: 3
Service: 4
Recommended dishes: Big Don Sub
Bonnie Henry
Service at the drive through was a bit slow. Once I got home I found the garlic cheese bread burnt on the bottom and not edible.
Food: 3
Service: 5
Shelby Arnold
Never tried Donatos before decided to, it was good and the young man who took order was very nice.
Food: 4
Service: 5
Siobhan
The pizza was amazing every time!! If you like garlic, you should definitely add that as a topping because it really set my pizza right!! The cauliflower pizza was on point too.
Jamie Johnson
Our daughter works at this location. We like how she makes our pizzas.
Tried to order off their app as I have in past and it would not take payment and gave a number to call. I called and the lady I spoke with said she could not apply the deal I had online saving myself 10 dollars. If the app wont work. Why can. They not do this? Ordered elsewhere and it took payment immediately.
Service: 1
Pizza didn't have much cheese and my cheese bread was only cooked on the bottom, the middle was raw dough.
Food: 1
Service: 3
Kids need more
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Big Don Sub
This location is amazing! I had an issue (my fault, not theirs) and the owner was so accommodating and helpful! Eat here!!
Atmosphere: 5
Food: 5
Service: 5
Every time we try to give this Donatos another try the mess everything up. Food is always burnt or undercooked not sure how that happens and they can never get the subs right.
Food: 2
Service: 2
Delivery.
Food: 5
Service: 5
Recommended dishes: Big Don Sub
Went for a meeting and got the new pizza...oh my! Best pizza I have had in a while. Wish I had stopped long enough to get a picture...
Atmosphere: 5
Food: 5
Service: 5
In the past number of years it seems that not all Donato's locations hold to the high standards for which they are known. This particular location in Hilliard, however, has never disappointed to provide excellent pizza every time. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Don Sub, Cheese Pizza
I ordered 45 minutes in advance for two pizzas (one gluten free crust) and one sub. After sitting in the drivethru for 15 minutes and finally getting to the window (now 10 minutes after my pickup time), I was informed the pizzas are in the oven and I would have to come inside.I went inside, where I was met with 14 other people waiting on orders, yes I counted. The cashier was polite, and I can't blame her for someone else's problem.20 minutes later, I was finally given the order.The order did not contain the gluten free crust that we ordered, so unfortunately my wife was unable to eat any of the order.I would suggest the manager turn off accepting new orders for 30-60 minutes so they could catch up on orders placed.Again, the cashier was very polite and apologized and I don't fault her at all
Atmosphere: 3
Food: 1
Service: 1
If I want extra items on my sub, who are you to tell me no. I can only double up on 1 item on the whole thing? Reality check, your subs have a pour ingredient to bread ratio. I'm done with you till it's fixed.
Food: 1
Service: 1
Restaurantji Recommends
Second time I asked for the double meat to be hot and it was was not, also iwas supposed to have credit from the last time and the store needs to issue that. Didn't know that they used a call center.
Food: 3
Service: 4
Recommended dishes: Big Don Sub
Service at the drive through was a bit slow. Once I got home I found the garlic cheese bread burnt on the bottom and not edible.
Food: 3
Service: 5
Never tried Donatos before decided to, it was good and the young man who took order was very nice.
Food: 4
Service: 5
The pizza was amazing every time!! If you like garlic, you should definitely add that as a topping because it really set my pizza right!! The cauliflower pizza was on point too.
Our daughter works at this location. We like how she makes our pizzas.
Atmosphere: 5
Food: 5
Service: 5