Mala Hotpot Hilliard

Such a cute and lovely space. Food is DELICIOUS! The free treats for apps and desert are awesome and included with meal. Don’t miss out!

Wanted to try the new menu with dim sum as I love dim sum, I never tried it when they had the hot pot. The food overall was okay, not my favorite dim sum spot. We liked the shrimp spring rolls, siu mai, and bao pork buns. Not sure if I would go back and maybe try the other dishes. Service was good though.

They removed the hotpot but did not remove it from their branding.

I really hope they bring hotpot back. They were my favorite spot for it :(

Stopped by with a friend today, hoping to have hotpot for the first time only to find they no longer offer hotpot. The menu is mostly dim sum-type foods now. The food was fine, but it was really disappointing to go there expecting hotpot and then finding out it was no longer available. Service was good, but the place was almost totally empty so our server could pay lots of attention to us. The tables are also still set up for hotpot, so it’s a little weird to sit at a table with the burners that aren’t going to be utilized.

Also of note that their website doesn’t mention a menu change at all. They should change the name of the place if the main thing it advertises isn’t even an option.

My son wanted hot pot for dinner so we came here tonight (5/2/2025). The restaurant was empty and I should've known something was off when the veggie and sauce bar was empty. We sat down and were told the restaurant isn't doing hot pot effective 4/23/25. We were told by the server that management made the change because they felt no one would want a hot soup in the warm weather months (I think pho restaurants are doing ok in the summer...) The new menu is very limited with some dim sum dishes. I checked the website and Facebook and there is no mention of hot pot being discontinued. At the very least, a sign on the door stating there is no more hot pot would've been helpful. The only mention of a menu change was on a video near the front door of CAM. Interestingly enough the online ordering still offered hot pot choices.

Service was friendly and apologetic about the inconvenience.

20/10! Amazing food, amazing service, amazing atmosphere. Like we are going to come here once a month!

great place! ive gone there a few different times and the hospitality is amazing. the people are so nice and the food is great and worth the price! i always leave full. 10/10 recommend.

This is the best hotpot place in Columbus. I love the Mala broth, the perfect combination of spicy and flavorful! Today I went and saw that they are actually planning to stop serving hotpot and become a dim sum place, but I hope the management will reconsider, as I come here regularly for the soup and tell all my friends to check it out as well

The food is extremely bland.

Atmosphere: 5

Food: 5

Service: 5

Unimpressed by this one. The veggie/ sauce bar is very limited and nothing was labeled. I found this place very overpriced compared to other hot pots- for example here you get one small plate of meat for $25-30, where you can pay $35-40 at other hotpots and get unlimited meat/seafood. I'll give it a star because it was clean. The staff wasn't super friendly or helpful either. Spend your money elsewhere.

Atmosphere: 4

Food: 1

Service: 2

We used to love this place and recommended it to everyone. Lately though, the veggie buffet area has been unstocked. I mean we would be the ONlY people in the restaurant but the veggie area is empty. We'd ask if they were going to restock it and they would ask which one. I replied all off it but the tofu in particular... they'd restock just the one item. Meanwhile, the girl that worked there would be playing on her phone. Today we decided to try it again, as we hadnt been there in about a month. Checked the veggie area and saw that the fish and crab balls were empty. Asked the girl working if they were going to restock the items and she said no have no have. Not sure if that meant they were out of the items (how can you be out of an item that comes FROZEN?) or if the items were being removed from the veggie area, but if that was the case, maybe replace the empty spots with another type of veggie? So we left without eating. Only reason giving this place 3 stars is because it really was 5 stars at one point.

Atmosphere: 3

Food: 3

Service: 3

A healthy, wonderful selection of beautiful meats and vegetables. Excellent sauce, choices, and adds available! Excellent service! Super friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Angus Ribeye Slices, Fish Balls, Hot Pot with Ramen, Ramen, Ramen Noodles, Ribeye Combo

This place is my and my family’s favorite hotpot place in Columbus. 👍

Atmosphere: 5

Food: 5

Service: 5

Cool concept but when the robots get your order wrong, and the only person working doesn’t understand English well enough to understand when you’re trying to tell them you never got the protein you ordered, that is a huge problem. The soup base was ok. The noodles were ok. The vegetables were underwhelming and not much variety. Also nothing was labeled. I wanted to like this place but bad experience all around.

The restaurant itself seemed dirty as well. Look at the window sills and you’ll see nobody dusts or cleans up the dead bugs in the window. Yuck! Will not be back.

Atmosphere: 1

Food: 1

Service: 1

So tasty! Great options!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup Base