When the CEO of McDonald's makes $20+ million a year and they spend $388.9 million a year on advertising I don't wanna see or hear. Yet, they won't pay a livable wage to attract people willing to do the work. What do you expect? This has nothing to do with the staff or the franchisee. This is a huge thumbs down to hundreds of corporate staff at the top that do nothing and suck all of the money out of the situation. 👎
Atmosphere: 1
Food: 1
Service: 1
Emma Preasley
Ordered a milkshake took 35 minutes to get and there was maybe 4 people inside in total, every time i go here it gets worse the employees and managers are so rude and completely just ignore you stood at the pickup counter for about 25 minutes before someone asked me what i’m waiting on but prior to this I attempted to get a few workers attention and was ignored. Took and additional 10 minutes to finally get my shake after an employee finally asked me what i was waiting on, morning staff is so much better than the afternoon staff i’ve heard so much yelling in the back with employees aswell, the atmosphere here is terrible and I feel like the employees judge every time your just standing there.
Atmosphere: 1
Food: 1
Service: 1
Jarrett Williams
Be nice if they could get orders right, just about EVERYTIME I go to either one here in Hilliard they for get something or made specialty sandwich wrong.
Food: 2
Service: 1
Commie
I didn’t get my food yet so like hoping 5 stars speeds up stuff
Atmosphere: 5
Food: 5
Service: 5
J Girl
I have been going to this Mcdonalds for years, and I have increasingly watched it diminish. EVERY SINGLE TIME I go in, the employees will literally ignore that you are standing there waiting to order. They will continue to chat, turn their backs, even look at you and walk away. I watched the manager late this afternoon, just stand their and empty a bag of ketchup packets into a dispenser for 4 minutes as I stood there, it's not the first time this particular manager has acted in this way. I was the only one in line, and the drive-thru was NOT busy. There was another guy standing there talking with her as they continued to see me, and ignore the fact, that I needed to order. He also is one of the later afternoon regular employess, he is ALSO RUDE & BOTHERED by having to do anything, especially deal with customes. Finally some guy came up after he was done over at the window. His comment: : "can I get you something?" no smile, almost as if he was bothered as well! He either hates his job, or is fed up as well, is the way I perceived his attitude. It's really unfortunate; there are a couple of managers in the mornings that are so sweet and attentive, ALWAYS, but there is the dark haired girl that is also a mangager who is ALWAYS rude! I understand if it's busy, but more often than not, there are more employees behind the counter doing nothing, than there is people that are needing to be greeted and taken care of. I have stopped going in more and more, because of this, there's just no customer service accountability anymore in this place. I hope you guys address this and fix it soon, or I I'm sure I won't be the only one not spending money here anymore! :(
Atmosphere: 1
Food: 4
Service: 1
Cody Jewell
My wife picked up some food on her way home from work. Brought it inside opened it up just to find ants all over my food. Will not be eating at this location ever again. Tried calling and no answer. Obviously not very clean inside and in the kitchen area.
Atmosphere: 1
Food: 1
Service: 1
MacG
This is the absolute worst McDonald’s I’ve been to, said no one ever! They nail the food every time and the customer service would make Nordstrom’s quiver in the shadow of their greatness! If all MacDonalds on the planet close but this one, society will thrive in its magnificence!!
Atmosphere: 5
Food: 5
Service: 5
chad tassin
Grat location
Atmosphere: 5
Food: 5
Service: 5
dexter housman
They close on thursdays at 11:00. Went throught the drive through at 10:45 tonight and the workers were cashing out and was not waited on. Work untill close please, I know I was late in the evenong but cash out should be after close.
Worst staff i have seen keep on talking even they see me but not asking about my order
Service: 1
CJoy N
Fast! Great service.
Atmosphere: 5
Food: 4
Service: 5
Denzil Welsh
Ice cream machine WAS working.
Atmosphere: 4
Food: 4
Service: 4
Gregory Stancourt
They always do a good job with the food here for me. Generally the food is decent if you want something quick and standard
Kid-friendliness: They won’t abduct you kids and force them to work the kitchen so that’s good. Usually they return them if they get lost
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Egg Mcmuffin
mohammad kilani
Very bad food the fries was tasting like burned oil and the sprit was with no taste I called the store manager 3 time and each time he hanged up the phone and after that they stop answering if this is the way the manager behave i can't blame the employee not taking care about the food advice just drive little more and go to any off other mac In the area
When the CEO of McDonald's makes $20+ million a year and they spend $388.9 million a year on advertising I don't wanna see or hear. Yet, they won't pay a livable wage to attract people willing to do the work. What do you expect? This has nothing to do with the staff or the franchisee. This is a huge thumbs down to hundreds of corporate staff at the top that do nothing and suck all of the money out of the situation. 👎
Atmosphere: 1
Food: 1
Service: 1
Ordered a milkshake took 35 minutes to get and there was maybe 4 people inside in total, every time i go here it gets worse the employees and managers are so rude and completely just ignore you stood at the pickup counter for about 25 minutes before someone asked me what i’m waiting on but prior to this I attempted to get a few workers attention and was ignored. Took and additional 10 minutes to finally get my shake after an employee finally asked me what i was waiting on, morning staff is so much better than the afternoon staff i’ve heard so much yelling in the back with employees aswell, the atmosphere here is terrible and I feel like the employees judge every time your just standing there.
Atmosphere: 1
Food: 1
Service: 1
Be nice if they could get orders right, just about EVERYTIME I go to either one here in Hilliard they for get something or made specialty sandwich wrong.
Food: 2
Service: 1
I didn’t get my food yet so like hoping 5 stars speeds up stuff
Atmosphere: 5
Food: 5
Service: 5
I have been going to this Mcdonalds for years, and I have increasingly watched it diminish. EVERY SINGLE TIME I go in, the employees will literally ignore that you are standing there waiting to order. They will continue to chat, turn their backs, even look at you and walk away. I watched the manager late this afternoon, just stand their and empty a bag of ketchup packets into a dispenser for 4 minutes as I stood there, it's not the first time this particular manager has acted in this way. I was the only one in line, and the drive-thru was NOT busy. There was another guy standing there talking with her as they continued to see me, and ignore the fact, that I needed to order. He also is one of the later afternoon regular employess, he is ALSO RUDE & BOTHERED by having to do anything, especially deal with customes. Finally some guy came up after he was done over at the window. His comment: : "can I get you something?" no smile, almost as if he was bothered as well! He either hates his job, or is fed up as well, is the way I perceived his attitude. It's really unfortunate; there are a couple of managers in the mornings that are so sweet and attentive, ALWAYS, but there is the dark haired girl that is also a mangager who is ALWAYS rude!
I understand if it's busy, but more often than not, there are more employees behind the counter doing nothing, than there is people that are needing to be greeted and taken care of. I have stopped going in more and more, because of this, there's just no customer service accountability anymore in this place. I hope you guys address this and fix it soon, or I I'm sure I won't be the only one not spending money here anymore! :(
Atmosphere: 1
Food: 4
Service: 1
My wife picked up some food on her way home from work. Brought it inside opened it up just to find ants all over my food. Will not be eating at this location ever again. Tried calling and no answer. Obviously not very clean inside and in the kitchen area.
Atmosphere: 1
Food: 1
Service: 1
This is the absolute worst McDonald’s I’ve been to, said no one ever! They nail the food every time and the customer service would make Nordstrom’s quiver in the shadow of their greatness! If all MacDonalds on the planet close but this one, society will thrive in its magnificence!!
Atmosphere: 5
Food: 5
Service: 5
Grat location
Atmosphere: 5
Food: 5
Service: 5
They close on thursdays at 11:00. Went throught the drive through at 10:45 tonight and the workers were cashing out and was not waited on. Work untill close please, I know I was late in the evenong but cash out should be after close.
Service: 1
Good place
Restaurantji Recommends
Worst staff i have seen keep on talking even they see me but not asking about my order
Service: 1
Fast! Great service.
Atmosphere: 5
Food: 4
Service: 5
Ice cream machine WAS working.
Atmosphere: 4
Food: 4
Service: 4
They always do a good job with the food here for me. Generally the food is decent if you want something quick and standard
Kid-friendliness: They won’t abduct you kids and force them to work the kitchen so that’s good. Usually they return them if they get lost
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Egg Mcmuffin
Very bad food the fries was tasting like burned oil and the sprit was with no taste I called the store manager 3 time and each time he hanged up the phone and after that they stop answering if this is the way the manager behave i can't blame the employee not taking care about the food advice just drive little more and go to any off other mac In the area
Atmosphere: 1
Food: 1
Service: 1
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