Ordered ahead on the phone(which said 5mins wait time), waited more than 15 minutes, and still my order was not ready. The trainee barista was alone and told me that there were still several drinks ahead of me and going to take a while. I couldn’t wait as I am already running late and asked about cancel and refund, which was impossible because the barista couldn’t do it, his manager was no where to be found, and Kroger customer service was closed…now I have a $6 bill for a latte I never received
Service: 1
Cathy Murphy
Starbucks in Kroger on Cemetery rd, no issues with it, but twice now I have had the unfortunate experience to be "served" by Miguel. The first time, I blew his behavior off as everyone has a bad day, but today, with myself as his only customer, and having such an awful experience with him, I just can't let it pass. 1 star for employee experience. Please Starbucks, put some effort into speaking with Miguel about his complete lack of customer service, zero personality, and open rudeness. I was in this morning, Sunday, around 9:30. There was no one at the Starbucks but I figured they were open so I was looking over the menu waiting for someone to show up, no issues, only took a couple minutes. When he got behind the counter, no hello, no can I help you, just stood there staring at me with no expression. I said hello and asked if they were open, because if not, I was fine coming back. He said yes. Ok great I ordered a venti peach tea, paid, and said thank you. Still no response to my thank you etc. That's ok, I guess. He is getting the drink ready. I go over to look at the bags of coffee. A few minutes later he puts a drink up. I turn around and start to grab it, not even looking at it. I was the only person there, my fault for assuming it was mine, but his response, "That's not yours" very rudely said to me, surprised me. I said oh I'm sorry and laughed it off. Then he says in a rude tone, "You did order the venti right?" I said "yes, sorry I wasn't thinking." I go back to looking at the coffees. He sets the next drink up on the counter by the first one, says "This isn't yours either." OK, unnecessary to be so rude, but fine. Then he gets mine done and I say thank you so much. Nothing. No acknowledgement of any kind. I do exactly his same job, although not involving coffee, but work directly with customers taking their orders, etc. This attitude is not good customer service. I will not be using this Starbucks again. Even though it's handy to get if I'm already at Kroger, his behavior is so abhorrent and unnecessary, there's no way I'll subject myself to that again. I'd rather go to Biggby or anywhere else.
Atmosphere: 3
Food: 5
Service: 1
alvaro scharff navarro
Terrible attention from the girl who helped us, nor did she want to work
田心
I am Chinese, and he didn't communicate with me verbally at all, just using gestures. He was very enthusiastic when he saw white people, and he pointed the cream at me, probably asking me if I wanted some! Is this discrimination? Maybe he thinks Asian people can't speak English? I have lived here for 20 years, and this is the first time I feel discriminated against here! And the Mocha coffee has no taste!
Atmosphere: 1
Food: 1
Service: 1
Mike Murray
Always treated great. I have great empathy for staff who are probably overworked, underpaid, and understaffed.
Service: 5
Jake L
Slow and unfriendly
Atmosphere: 3
Food: 1
Service: 1
Bain Lopez
Second time I’ve had to leave before my order was even taken. The same employee has now refused to even tell me “one moment” as she may be busy with online orders. I waited 10 minutes both times and still no communication… on the side note when another employee was working he gave me expired milk and didn’t notice till have way through the drink when I saw chucks in my drink. Terrible place will be taking my business to another Starbucks and I hope they figure out a solution for this one since it’s the closest to me
Atmosphere: 1
Food: 1
Service: 1
Denise Guarino
The servers are very nice
Atmosphere: 5
Service: 5
Christine Sykora
Hooked on their gingerbread chai latte omg it's Soo
Atmosphere: 4
Food: 4
Service: 4
Aya Salman
I ordered the Iced shaken espresso and it’s 1% coffee and 99% milk. Disgusting!
Did half my order “it was only two drinks” then moved on to another order completely ignoring the rest of mine. Plus I had already been in line for 10 minutes already.
Service: 1
Bggartist Forlife
Worker was on her phone and ignored me while i tried to pay cash; gave me attitude.
Atmosphere: 1
Food: 5
Service: 1
Rinku Canada
She won't close 20 minutes before. Better stay home.Don't waste another People of time, don'
Atmosphere: 1
Bill Lobuzzetta
Ate at the Srarbucks in Krogers which is very convienent. Quality food items and drinks. Price on the high side.
Atmosphere: 4
Food: 5
Service: 5
Ale Brambila
The employees are very rude she ignored us, she mixed up the names. VERY RUDE DONT RECOMMEND COMING HERE
Ordered ahead on the phone(which said 5mins wait time), waited more than 15 minutes, and still my order was not ready. The trainee barista was alone and told me that there were still several drinks ahead of me and going to take a while. I couldn’t wait as I am already running late and asked about cancel and refund, which was impossible because the barista couldn’t do it, his manager was no where to be found, and Kroger customer service was closed…now I have a $6 bill for a latte I never received
Service: 1
Starbucks in Kroger on Cemetery rd, no issues with it, but twice now I have had the unfortunate experience to be "served" by Miguel. The first time, I blew his behavior off as everyone has a bad day, but today, with myself as his only customer, and having such an awful experience with him, I just can't let it pass. 1 star for employee experience. Please Starbucks, put some effort into speaking with Miguel about his complete lack of customer service, zero personality, and open rudeness. I was in this morning, Sunday, around 9:30. There was no one at the Starbucks but I figured they were open so I was looking over the menu waiting for someone to show up, no issues, only took a couple minutes. When he got behind the counter, no hello, no can I help you, just stood there staring at me with no expression. I said hello and asked if they were open, because if not, I was fine coming back. He said yes. Ok great I ordered a venti peach tea, paid, and said thank you. Still no response to my thank you etc. That's ok, I guess. He is getting the drink ready. I go over to look at the bags of coffee. A few minutes later he puts a drink up. I turn around and start to grab it, not even looking at it. I was the only person there, my fault for assuming it was mine, but his response, "That's not yours" very rudely said to me, surprised me. I said oh I'm sorry and laughed it off. Then he says in a rude tone, "You did order the venti right?" I said "yes, sorry I wasn't thinking." I go back to looking at the coffees. He sets the next drink up on the counter by the first one, says "This isn't yours either." OK, unnecessary to be so rude, but fine. Then he gets mine done and I say thank you so much. Nothing. No acknowledgement of any kind. I do exactly his same job, although not involving coffee, but work directly with customers taking their orders, etc. This attitude is not good customer service. I will not be using this Starbucks again. Even though it's handy to get if I'm already at Kroger, his behavior is so abhorrent and unnecessary, there's no way I'll subject myself to that again. I'd rather go to Biggby or anywhere else.
Atmosphere: 3
Food: 5
Service: 1
Terrible attention from the girl who helped us, nor did she want to work
I am Chinese, and he didn't communicate with me verbally at all, just using gestures. He was very enthusiastic when he saw white people, and he pointed the cream at me, probably asking me if I wanted some! Is this discrimination? Maybe he thinks Asian people can't speak English? I have lived here for 20 years, and this is the first time I feel discriminated against here! And the Mocha coffee has no taste!
Atmosphere: 1
Food: 1
Service: 1
Always treated great. I have great empathy for staff who are probably overworked, underpaid, and understaffed.
Service: 5
Slow and unfriendly
Atmosphere: 3
Food: 1
Service: 1
Second time I’ve had to leave before my order was even taken. The same employee has now refused to even tell me “one moment” as she may be busy with online orders. I waited 10 minutes both times and still no communication… on the side note when another employee was working he gave me expired milk and didn’t notice till have way through the drink when I saw chucks in my drink. Terrible place will be taking my business to another Starbucks and I hope they figure out a solution for this one since it’s the closest to me
Atmosphere: 1
Food: 1
Service: 1
The servers are very nice
Atmosphere: 5
Service: 5
Hooked on their gingerbread chai latte omg it's Soo
Atmosphere: 4
Food: 4
Service: 4
I ordered the Iced shaken espresso and it’s 1% coffee and 99% milk. Disgusting!
Food: 1
Service: 1
Restaurantji Recommends
Did half my order “it was only two drinks” then moved on to another order completely ignoring the rest of mine. Plus I had already been in line for 10 minutes already.
Service: 1
Worker was on her phone and ignored me while i tried to pay cash; gave me attitude.
Atmosphere: 1
Food: 5
Service: 1
She won't close 20 minutes before. Better stay home.Don't waste another People of time, don'
Atmosphere: 1
Ate at the Srarbucks in Krogers which is very convienent. Quality food items and drinks. Price on the high side.
Atmosphere: 4
Food: 5
Service: 5
The employees are very rude she ignored us, she mixed up the names. VERY RUDE DONT RECOMMEND COMING HERE
Atmosphere: 1
Food: 5
Service: 1
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