Wendy's
4245 Cemetery Rd, Hilliard
(614) 771-0545
Recent Reviews
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Was helped quickly and received food quickly. Rap music blaring from the kitchen area and the fact they had the AC on or something made it absolutely freezing inside wasn't great.
Atmosphere: 2
Food: 5
Service: 5
First time going here, but never again. Terrible service. Do Not Go here. Or even order online. I ordered on the app a burger, nuggets and salad all combos. They left out sauce for nuggets, didn’t even put my salad and I ordered strawberry lemonade they gave me regular. Couldn’t even bother to at least put the salad meal in the bag. I double checked with staff that the full order was here they said “yes”. Drove 30 min to get this order. There was 2 half eaten nuggets in the order as well. This was my first time here. Hopefully this review can save someone else from going through this. It was a simple order and didn’t even bother to put all the items in bag there wasn’t a rush or anything which would’ve made it understandable. The place was empty. I tried calling 3 times they picked up and hung up immediately. Horrible place.
Atmosphere: 1
Food: 1
Service: 1
I just ordered three biggie bags a meal and a double stack and everything was messed up pretty much, they only gave us two bags with the fries and nuggets in one bag all the sandwiches in the other, which should’ve been three biggie bags bagged separately and a meal and sandwich in one but instead they shoved it all in two bags, one bag ripped as soon as I got home because it’s too much food for one bag, there was tomato’s on everything when I asked for none and they computer got it right I literally saw it say no tomato’s on the screen. no straws and I was only given one four piece nuggets. And it wasn’t even busy for whoever’s bagging the food today to be in that big of a rush to where they mess up everything. I don’t wanna drive back for my food but nothings right at all.
Atmosphere: 1
Food: 1
Service: 1
Couldn’t even get someone to take my order. Came in with my family around 5:45 on a Sunday. No sense of urgency or hospitality from anyone in the restaurant. Avoid.
Atmosphere: 1
Service: 1
This was hands down the worst Wendy’s I’ve ever been to. The service was practically nonexistent, and the employees who were there seemed like they couldn’t care less about helping customers. When I walked in, I was told I had to use the kiosk to order because they ‘didn’t have enough people’ working. If I wanted to order at the counter, I would have to wait at least 10 minutes. I understand that places can be short-staffed, but the attitude from the employees made it clear they didn’t really want to deal with customers at all.
On top of that, I asked about purchasing the Frosty keychains since there was a sign in the window advertising them. Instead of a polite response, the manager just told me they weren’t selling them anymore, shrugged his shoulders, and walked away without another word. No explanation, no apology—just complete indifference.
To make matters worse, when we had a question about the food, we asked another employee, and he just stared at us blankly like he had no idea what we were talking about. At this point, it was obvious that in-store customers were just an afterthought. It seemed like all they cared about was keeping drive-thru times low, even if it meant ignoring people inside the restaurant.
And then there was the food—if you can even call it that. It wasn’t fresh at all. The fries were cold and stale, like they had been sitting out for hours. The sandwich was slapped together carelessly, and the bun was dry. It was clear that no effort was put into making sure the food was even remotely decent.
Overall, this was a terrible experience from start to finish. Between the rude service, the lack of help, and the awful food, I honestly regret even stopping here. If you want decent service, fresh food, or just basic human interaction, I’d recommend going literally anywhere else
Atmosphere: 1
Food: 1
Service: 1
It's Wendy's
Atmosphere: 1
Food: 3
Service: 3
The absolute worst Wendy’s around , I don’t think they have workers or a surly not a manger that’s doing a good job . I’ve been there several times and they just flat out. Don’t answer anyone you’ll see people inside and they just will not respond to you. The food is cold the place is a mess.
Really wanted a baconater. Asked to swap american cheese for Asiago cheese. Got one piece of cheese and no bacon! Of course was in the drive thru so didn't find out until I got home. Meal ruined. Completely unsatisfied.
Food: 1
Service: 1
Service was cold as ice!
Inside looked dark, gloomy, and not clean.
Sandwich was mushy, mushy, mushy
Atmosphere: 1
Food: 2
Service: 1
This place has been trash for years. Ran by rude people. I stopped going and then decided after a year to try again and the food I received tonight was literally not edible. My spicy chicken was thin and old and hard as a rock in spots and the fries were old and cooked in old grease because they were all brown. I just wish there was someone responsible working there that you can talk too because they dont answer the phone and if they do they hang up
Food: 1
Service: 1
Restaurantji Recommends
Picked up a hamburger with lettuce tomato for our mom who lives in very controlled environment. Later that night she was horribly sick! Never again!
Should have went with my gut when I went in and walked out. Instead they ruined hers!
Very rude and ignorant at the drive thru. Didn't even order because of it. Zero stars
Ordered chicken nuggets and chilli, both were cold.
Atmosphere: 1
Food: 1
Service: 1
Walk over to this Wendy this morning at 7:50 am in wind-chill 11 degrees and went to walk in and the doors were lock and couldn't even go in and order..Went over the other morning at 6:05 to order and they were in there with there phone lights trying to do shit..this place is a bad name for Wendy's
Atmosphere: 1
Food: 1
Service: 1
This has got to be the slowest Wendy's ever. Be expecting to sit in line for at least 20-30 minutes even when you are 2 cars away from the ordering box
Atmosphere: 1
Food: 1
Service: 1
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