Went through the drive-thru and had great service. Friendly staff for sure. The food was meh - the meat was dry and the fries were soggy. The cheese sticks were good though. It was a little pricey for fast food - I paid $16 for an original roast beef meal and cheese sticks (4 piece).
Atmosphere: 4
Food: 3
Service: 5
Shane Cheshire
Forgot cheese on sandwich, cheese cups, and other items. More than once. You're better off going literally anywhere else. Tons of trash in the parking lot.
Atmosphere: 1
Food: 1
Service: 1
Kelly Wheat
There was hardly anyone eating here, so there can be no claim that workers were too busy to clean. Floors were filthy, tables not wiped. Ice machines on both soda machines were broken. Area where you get condiments was disgusting. Cigarette butts outside the door. Avoid this one.
Atmosphere: 1
Food: 2
Service: 2
Donna Wright
Very disorganized staff but they did get the order right and food was fine. No ice cream or shakes available.
Atmosphere: 3
Food: 5
Service: 3
Lee White
This Arby's was just ok. I am still curious as to how a restaurant can run out of an item served every day. All I wanted was a jalapeño slider, but they were out of jalapeño. Then all for Buffalo chicken slider but was out of Buffalo sauce. Maybe next time it will be better. This was at 1PM.
Atmosphere: 3
Food: 3
Service: 3
Uncle Bits
Great service. Although it seems like a small thing, I felt comfortable after dealing with the drive-thru. I didn't open the bag until I got home and everything was bagged perfectly and everything was there, like it should be. Definitely going back and highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Creme Brulee
I just went through the drive through, and the gentleman who waited on me was great - friendly, polite, and just really nice. The food there is so good.
Atmosphere: 5
Food: 5
Service: 5
Heather Hardin
The food was fantastic. The 1/2 lb beef and cheddar was well worth the money. Fresh fries. Two guys working today 6/19 at 2:45pm, had the best customer service! Thanks a bunch! We will return soon!
Atmosphere: 5
Food: 5
Service: 5
Shayn Hornik
1 star rating is not necessarily for this location, but for the entire Arby's corporation/franchise chains. I'm not aware of the exact corporate structure, and I understand all their coupons say "at participating locations" but it seems no matter which coupon I ever receive in the mail, and no matter which Arby's I go to in my metro area, they can never find it in the system and the workers are consistently and needlessly hostile about it.
I would expect there to be some level of consistency enforced against franchises and different markets (at least within the same metro area) from corporate. But there appears to be none from my prolonged experience.
I love Arby's food and have been a long time patron. It has been a go to for me when traveling. But the apparent inability to use coupons received at my house in my own market just feels bad. I doubt this is the intention, but the customer experience on the coupon side of the business feels like a constant bait and switch.
Tonight was over a dozen times I've had this negative experience with the chains, and I'm considering letting it be my last with Arby's.
I ordered a beef and cheddar with extra cheddar and sauce. There was barely anything on it. The rest of the order was okay. It’s been a couple of years since I’ve been to this location, it’s still the same.
Waited 15 minutes in the drive thru ordered a beef n cheddar double Combo medium size drink and fry and cheese sauce. Received small drink small fry two small plain roast beef sandwiches no cheese sauce. Wouldn’t mind waiting had the food been right.
Craig Horning
While I stood there for minutes, some of the workers were in the dining room having a good time (could hear them) and then one worker in the back on the phone, she finally saw me and came to the front. At that point, one of the workers ran to the back (guess he heard us talking). The young lady that helped me was VERY friendly. Food was good. I get they are slow at that time of day, but someone should be watching for customers. Maybe put one of those sensors on the door that dings when it is opened. It would get annoying after a while, but when a customer is standing there for several minutes before being helped, probably need to do something.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Roast Beef
Traveling Adventures
Food was hot. Barely any meat compared to other locations. None of the employees looked like they were thrilled to be there. Manager had no clue if they had the Greek meat for the Greek gyro. There are wheelchair accessible tables and a wheelchair accessible restroom.
Parking: The entry and exit are difficult to get to of traffic is backed up, turn around in a hotel lot and go back.
Wheelchair accessibility: Tables and restroom available.
Atmosphere: 3
Food: 2
Service: 3
Samantha Gilbert
I ordered a double Beef n Cheddar - I only got a dab of cheese sauce, found a hair in the meat, no sauce packets that I asked for and the fries were so hard and cold.
Atmosphere: 2
Food: 1
Service: 2
Angela Johnson
Took my 66 yr old father here and he had a great time chatting with the employees and they even let him take their pictures. Thanks for making his day!
Went through the drive-thru and had great service. Friendly staff for sure. The food was meh - the meat was dry and the fries were soggy. The cheese sticks were good though. It was a little pricey for fast food - I paid $16 for an original roast beef meal and cheese sticks (4 piece).
Atmosphere: 4
Food: 3
Service: 5
Forgot cheese on sandwich, cheese cups, and other items. More than once. You're better off going literally anywhere else. Tons of trash in the parking lot.
Atmosphere: 1
Food: 1
Service: 1
There was hardly anyone eating here, so there can be no claim that workers were too busy to clean. Floors were filthy, tables not wiped. Ice machines on both soda machines were broken. Area where you get condiments was disgusting. Cigarette butts outside the door. Avoid this one.
Atmosphere: 1
Food: 2
Service: 2
Very disorganized staff but they did get the order right and food was fine. No ice cream or shakes available.
Atmosphere: 3
Food: 5
Service: 3
This Arby's was just ok. I am still curious as to how a restaurant can run out of an item served every day. All I wanted was a jalapeño slider, but they were out of jalapeño. Then all for Buffalo chicken slider but was out of Buffalo sauce. Maybe next time it will be better. This was at 1PM.
Atmosphere: 3
Food: 3
Service: 3
Great service. Although it seems like a small thing, I felt comfortable after dealing with the drive-thru. I didn't open the bag until I got home and everything was bagged perfectly and everything was there, like it should be. Definitely going back and highly recommend!
Atmosphere: 5
Food: 5
Service: 5
I just went through the drive through, and the gentleman who waited on me was great - friendly, polite, and just really nice. The food there is so good.
Atmosphere: 5
Food: 5
Service: 5
The food was fantastic. The 1/2 lb beef and cheddar was well worth the money. Fresh fries. Two guys working today 6/19 at 2:45pm, had the best customer service! Thanks a bunch! We will return soon!
Atmosphere: 5
Food: 5
Service: 5
1 star rating is not necessarily for this location, but for the entire Arby's corporation/franchise chains. I'm not aware of the exact corporate structure, and I understand all their coupons say "at participating locations" but it seems no matter which coupon I ever receive in the mail, and no matter which Arby's I go to in my metro area, they can never find it in the system and the workers are consistently and needlessly hostile about it.
I would expect there to be some level of consistency enforced against franchises and different markets (at least within the same metro area) from corporate. But there appears to be none from my prolonged experience.
I love Arby's food and have been a long time patron. It has been a go to for me when traveling. But the apparent inability to use coupons received at my house in my own market just feels bad. I doubt this is the intention, but the customer experience on the coupon side of the business feels like a constant bait and switch.
Tonight was over a dozen times I've had this negative experience with the chains, and I'm considering letting it be my last with Arby's.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Loaded Curly Fries, Roast Beef
I ordered a beef and cheddar with extra cheddar and sauce. There was barely anything on it. The rest of the order was okay. It’s been a couple of years since I’ve been to this location, it’s still the same.
Food: 3
Service: 3
Restaurantji Recommends
Waited 15 minutes in the drive thru ordered a beef n cheddar double Combo medium size drink and fry and cheese sauce. Received small drink small fry two small plain roast beef sandwiches no cheese sauce. Wouldn’t mind waiting had the food been right.
While I stood there for minutes, some of the workers were in the dining room having a good time (could hear them) and then one worker in the back on the phone, she finally saw me and came to the front. At that point, one of the workers ran to the back (guess he heard us talking). The young lady that helped me was VERY friendly. Food was good. I get they are slow at that time of day, but someone should be watching for customers. Maybe put one of those sensors on the door that dings when it is opened. It would get annoying after a while, but when a customer is standing there for several minutes before being helped, probably need to do something.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Roast Beef
Food was hot. Barely any meat compared to other locations. None of the employees looked like they were thrilled to be there. Manager had no clue if they had the Greek meat for the Greek gyro.
There are wheelchair accessible tables and a wheelchair accessible restroom.
Parking: The entry and exit are difficult to get to of traffic is backed up, turn around in a hotel lot and go back.
Wheelchair accessibility: Tables and restroom available.
Atmosphere: 3
Food: 2
Service: 3
I ordered a double Beef n Cheddar - I only got a dab of cheese sauce, found a hair in the meat, no sauce packets that I asked for and the fries were so hard and cold.
Atmosphere: 2
Food: 1
Service: 2
Took my 66 yr old father here and he had a great time chatting with the employees and they even let him take their pictures. Thanks for making his day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Sauce, Fries
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