I came in 1 hour early and when I’m saying half of the stuff was out I literally mean half . How are you out of all that stuff ? We went in and the workers were rude like they hated to see us even tho we are 1 hour early !
Atmosphere: 3
Food: 1
Service: 1
Shamauria Harris
TERRIBLE!I received an email today about National Burrito Day so I decided to stop into this location while I was in Huber Heights. A big mistake! The wait was crazy. 25+ minutes to get to the front of the line. I saw one person working the line. By the time I got to the front they were out of almost everything. I had to keep suggesting to the staff to replenish their line. It was dirty everywhere. Trash laying all over the restaurant. The line was never wiped off or clean. I even saw the supervisor testing meat and produce temperatures with the same thermometer and wiping them off with a paper towel. The grooming of the staff was horrible. A lot of laughing, horseplaying, and goofing off. I couldn’t even find the cashier when it was time to pay. I waited 4-6 mins for her to appear. My worst experience at a Chipotle. I even told staff that could have been a food critic and they just laughed. I see why I don’t eat at Chipotle anymore. It’s sad!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Burrito Bowl, Bowl
Niknak Young
I'm changing my 5 into a 1 because everytime I come in here y'all never have 2 things that match??!!
Atmosphere: 1
Food: 1
Service: 1
Sarah Gardner
They run out of major ingredients that most folks would order. Shreded cheese is something everyone is going to order, how do you not have enough? I got a bag of "large chips" with only the bottom of the bag covered with chips. A fifth of the bag when ots at least two thirds of the bag. This is also my second time getting stale chips at this location. They didn't bother to update the app to let me know my food had been ready.
Atmosphere: 2
Food: 2
Service: 2
Ms.D Cochran
Everytime I mean Everytime I came to this chipotle I always had to say can you put more of something! They never ever give you enough food or meat! And it's only at this chipotle! I live around the corner and I have to go all the way on the other side just to get great food and service! The last straw for me me and my son came in got a bowl rice wasn't even done hard as a rock no meat barley anything on my bowl I would NEVER ever go back and I haven't either one of the WORST!
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Bowl, Chicken Bowl
Inquisitive Mind
This is my 3rd time coming to this location and each time has been the same situation. I want to start by saying the food is always fresh and the service is always fast with that being said, there is an older heavyset African-American man with glasses, that each time I have come I have had to ask him to change his gloves after handling money. This man immediately after dealing with the cash register always comes back and uses the same gloves for the food. The first time I said something to him politely, and he immediately got irritated and started speaking aggressively. I said something to the manager and she said she would address it. My second visit was the same situation I had to say something about him handling the money and trying to come over and continue making food. Today was the same situation only this time he tried to argue back and forth with me. I ignored him and he continued to tried and spark and argument until finally he yelled to the back and an African-American young lady came from making food and cash me out. She also had a gloves. I didn’t stay around to see if she would go back and finish prepping food with the same gloves. At this point I’m convinced this whole location needs a class on Sanitation.because someone WILL get sick! Please educate your employees. This is a great location and the only one in this area it would be a shame to lose business, because the employees aren’t properly trained in hygiene and get verbally aggressive when asked to do so. 11:50am march6,2024
Atmosphere: 2
Food: 4
Service: 1
Aynur Tatashadze
Worth service they always giving wrong orders to wrong people!!!!!!!!! Every time I do online order something wrong with it why? Why can’t u just do it right
Jonathan Bae
Had to wait 30 minutes for pickup order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl
Dennis Normile
Wildly inaccurate delivery times.
Atmosphere: 3
Food: 4
Service: 1
Kayla Applegate
Was here at 12:45 today girl making my food dumped some type of salsa on my bowl when I said sour cream, I tried to warn her before she dumped it on the bowl. Asked her if she could remake it and she rolled her eyes and told her coworker she wants it remade super rude like. Proceeds to make my bowl again I tell her both beans she aggressively told me to speak up. As I was cashing out heard her tell the guy next to her she's wanted to punch me in the face. Absolutely unacceptable. My first ever bad review for chipotle.
I had terrible in person experience a few months ago which is why I left a one star review. Today, I ordered online through a delivery service. My entire order was incorrect and I was missing items. I assumed my first experience was just a one off, but after today and seeing the other reviews it’s clear that this place is poorly managed.
Atmosphere: 1
Food: 1
Service: 1
Brianna Stegmeier
Delicious, amazing, hit the spot, fast and very good service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Rita Knox-Ferguson
Chipotle is always superb regardless of which location I PLACE MY ONLINE ORDER AT.I only eat in the Dining Room if I have someone else with me but even then, I can PLACE MY ORDER ONLINE, grab my bag and go eat at a table WITHOUT WAITING IN LINE.I ALWAYS TIP MY MEAL PREPARATION STAFF.Chipotle offers all ORGANIC/Non-GMO FOOD and that's why I buy their food VERY OFTEN.If I am meal stretching my bowl into two meals, i order DOUBLE PROTEIN/meat and I order my Guacamole on my bowl and Guacamole on the side too.My double meat bowls are beyond filling for 2 Meals.My cost is usually $16 but, that's for 2 extremely healthy meals. I AM WORTH IT!IT IS HARD TO COOK THIS TIME SAVING ORGANIC "TONS OF INGREDIENTS MEAL" AT HOME FOR 2 MEALS AT $16. Plus the time it takes at home TO MAKE MY MEAL.......THANK YOU CHIPOTLE FOR CHANGING MY LIFE WITH ORGANIC TIME SAVING FOOD.
The restaurant was really dirty! As we walked in the door, we could see there was not one clean table to sit at. Ugh! No friendly greeting. No ice in ice machine (“it’s broken”), but no offer to get any ice behind counter. Juice drinks were all out or very low. Overflowing trash cans. But the guys cooking (w their music on) were having a great time talking/yelling in the back. Food was fortunately good, solid Chipotle food—just very poorly managed restaurant!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Bowl, Chicken Bowl
Brandon Girod
This location needs a serious corporate review, the trash cans are always overflowing… dining room area stays dirty. Old food on the table and floor. Pop machine has dirt specs in the ice. During lunch or dinner the team is never prepared with enough toppings, constantly out of something every time it’s busy. Otherwise food is decent, but upkeep in the dinning and drink area is terrible.
I came in 1 hour early and when I’m saying half of the stuff was out I literally mean half . How are you out of all that stuff ? We went in and the workers were rude like they hated to see us even tho we are 1 hour early !
Atmosphere: 3
Food: 1
Service: 1
TERRIBLE!I received an email today about National Burrito Day so I decided to stop into this location while I was in Huber Heights. A big mistake! The wait was crazy. 25+ minutes to get to the front of the line. I saw one person working the line. By the time I got to the front they were out of almost everything. I had to keep suggesting to the staff to replenish their line. It was dirty everywhere. Trash laying all over the restaurant. The line was never wiped off or clean. I even saw the supervisor testing meat and produce temperatures with the same thermometer and wiping them off with a paper towel. The grooming of the staff was horrible. A lot of laughing, horseplaying, and goofing off. I couldn’t even find the cashier when it was time to pay. I waited 4-6 mins for her to appear. My worst experience at a Chipotle. I even told staff that could have been a food critic and they just laughed. I see why I don’t eat at Chipotle anymore. It’s sad!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Burrito Bowl, Bowl
I'm changing my 5 into a 1 because everytime I come in here y'all never have 2 things that match??!!
Atmosphere: 1
Food: 1
Service: 1
They run out of major ingredients that most folks would order. Shreded cheese is something everyone is going to order, how do you not have enough? I got a bag of "large chips" with only the bottom of the bag covered with chips. A fifth of the bag when ots at least two thirds of the bag. This is also my second time getting stale chips at this location. They didn't bother to update the app to let me know my food had been ready.
Atmosphere: 2
Food: 2
Service: 2
Everytime I mean Everytime I came to this chipotle I always had to say can you put more of something! They never ever give you enough food or meat! And it's only at this chipotle! I live around the corner and I have to go all the way on the other side just to get great food and service! The last straw for me me and my son came in got a bowl rice wasn't even done hard as a rock no meat barley anything on my bowl I would NEVER ever go back and I haven't either one of the WORST!
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Bowl, Chicken Bowl
This is my 3rd time coming to this location and each time has been the same situation. I want to start by saying the food is always fresh and the service is always fast with that being said, there is an older heavyset African-American man with glasses, that each time I have come I have had to ask him to change his gloves after handling money. This man immediately after dealing with the cash register always comes back and uses the same gloves for the food. The first time I said something to him politely, and he immediately got irritated and started speaking aggressively. I said something to the manager and she said she would address it. My second visit was the same situation I had to say something about him handling the money and trying to come over and continue making food. Today was the same situation only this time he tried to argue back and forth with me. I ignored him and he continued to tried and spark and argument until finally he yelled to the back and an African-American young lady came from making food and cash me out. She also had a gloves. I didn’t stay around to see if she would go back and finish prepping food with the same gloves. At this point I’m convinced this whole location needs a class on Sanitation.because someone WILL get sick! Please educate your employees. This is a great location and the only one in this area it would be a shame to lose business, because the employees aren’t properly trained in hygiene and get verbally aggressive when asked to do so. 11:50am march6,2024
Atmosphere: 2
Food: 4
Service: 1
Worth service they always giving wrong orders to wrong people!!!!!!!!! Every time I do online order something wrong with it why? Why can’t u just do it right
Had to wait 30 minutes for pickup order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl
Wildly inaccurate delivery times.
Atmosphere: 3
Food: 4
Service: 1
Was here at 12:45 today girl making my food dumped some type of salsa on my bowl when I said sour cream, I tried to warn her before she dumped it on the bowl. Asked her if she could remake it and she rolled her eyes and told her coworker she wants it remade super rude like. Proceeds to make my bowl again I tell her both beans she aggressively told me to speak up. As I was cashing out heard her tell the guy next to her she's wanted to punch me in the face. Absolutely unacceptable. My first ever bad review for chipotle.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
I had terrible in person experience a few months ago which is why I left a one star review. Today, I ordered online through a delivery service. My entire order was incorrect and I was missing items. I assumed my first experience was just a one off, but after today and seeing the other reviews it’s clear that this place is poorly managed.
Atmosphere: 1
Food: 1
Service: 1
Delicious, amazing, hit the spot, fast and very good service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Chipotle is always superb regardless of which location I PLACE MY ONLINE ORDER AT.I only eat in the Dining Room if I have someone else with me but even then, I can PLACE MY ORDER ONLINE, grab my bag and go eat at a table WITHOUT WAITING IN LINE.I ALWAYS TIP MY MEAL PREPARATION STAFF.Chipotle offers all ORGANIC/Non-GMO FOOD and that's why I buy their food VERY OFTEN.If I am meal stretching my bowl into two meals, i order DOUBLE PROTEIN/meat and I order my Guacamole on my bowl and Guacamole on the side too.My double meat bowls are beyond filling for 2 Meals.My cost is usually $16 but, that's for 2 extremely healthy meals. I AM WORTH IT!IT IS HARD TO COOK THIS TIME SAVING ORGANIC "TONS OF INGREDIENTS MEAL" AT HOME FOR 2 MEALS AT $16. Plus the time it takes at home TO MAKE MY MEAL.......THANK YOU CHIPOTLE FOR CHANGING MY LIFE WITH ORGANIC TIME SAVING FOOD.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito Bowl, Bowl, Chicken Bowl
The restaurant was really dirty! As we walked in the door, we could see there was not one clean table to sit at. Ugh! No friendly greeting. No ice in ice machine (“it’s broken”), but no offer to get any ice behind counter. Juice drinks were all out or very low. Overflowing trash cans. But the guys cooking (w their music on) were having a great time talking/yelling in the back. Food was fortunately good, solid Chipotle food—just very poorly managed restaurant!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Bowl, Chicken Bowl
This location needs a serious corporate review, the trash cans are always overflowing… dining room area stays dirty. Old food on the table and floor. Pop machine has dirt specs in the ice. During lunch or dinner the team is never prepared with enough toppings, constantly out of something every time it’s busy. Otherwise food is decent, but upkeep in the dinning and drink area is terrible.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Chicken Burrito Bowl, Bowl, Chicken Bowl