Kiosk ordering so not the same great experience as when they had a wait staff. Still one af the best burgers and fries.
Atmosphere: 4
Food: 5
Service: 5
Austin Jordan
I’ve eaten at this store twice in the past month and both times my wait was way faster than I expected (around 4-5 minutes) and the food was wonderful. I was actually caught off guard due to usually waiting so long at the Wilmington pike store. Not to mention both of the managers that were there during my visits were super friendly and clearly ran the store well and during the second visit, one of their employees came around a bunch of times to check on us and take our trash! Super clean inside. If I could change anything it would be the system to scan a code to use their drink machine? Highly recommend this Steak n Shake!!
Atmosphere: 5
Food: 5
Service: 5
Jim T
I hadn't been to a Steak and Shake in a while since so many have closed. Walked in and had to place my order on a kiosk so I walked out. Service is part of sit down dining. Hire someone. You didn't drop your prices when you eliminated that expense.
Atmosphere: 1
Service: 1
Nikki McCurdy
I. Love. Steak'n Shake. I get something different every time I go and every time I love what I got
Atmosphere: 5
Food: 5
Service: 5
Hank Hollander
Actually really clean when we where there and the burgers hit the spot. The fries in tallow are good as well.
Atmosphere: 5
Food: 5
Service: 5
Rodney Stamper
Good garlic 🍔
Atmosphere: 5
Food: 5
Service: 5
Andrew Gifford
So I gave the food a 4 star the chili was fantastic as always. The garlic double was good. The burger was a little too crispy but still good. The person who took my order was quick and very cool. Unfortunately the younger guy who was at the window lacked window skills we had a 15 minute wait which I didn't know there was 5 people that had ordered a big carryout. So no communication just left us sitting in the car for 15min. And when he did hand us the bag he didn't apologize about the long wait and there was no napkins so I had to ask for some. And then when I get home I realize he gave me a fork and not a spoon for my chili. Need a new window person in my opinion because I was the only person in drive thru and he couldn't communicate that there was a large order in front of ours and gave me a fork and not spoon for my chili.
Atmosphere: 4
Food: 4
Service: 1
Julie Burkett
Amazing, hot food. Cleanest Steak-n-Shake I've ever been in. Kind staff! Love the new beef tallow fries also!
Atmosphere: 5
Food: 5
Service: 5
Linc
Great food. Quick. Beef tallow fries now! (& You can buy the tallow if you like) Only demerits are ordering by kiosk & having to scan your receipt to fill your drink - but those won't bother everyone.
You have to order through a difficult kiosk, pay with a card or bills smaller than a 50, the restroom was dirty and had no hand towels at all.
Atmosphere: 3
Food: 4
Service: 3
Uncle Bits
It's all about the food, right? Well, it didn't taste like the double cheese steak burger from years ago. In reality, it just seems like a cheeseburger now. Based on that, I can't recommend on it meauring up to how I remember it. However, it was cheaper than a Double Quarter Pounder from McDonald's or Dave's Double from Wendy's. And just as good. So, there is that. 😃
Atmosphere: 5
Food: 3
Service: 5
Karrie Lackey
They were fast, kind, helpful, and really went above and beyond. I was nervous because my daughter wanted a hot dog and would be eating in her car seat, so I was planning to say no. But we asked if they could cut it into long strips for her—and they did without hesitation. Most places would just say no or forget, but not here. They said yes and actually followed through. We were so impressed. Service was super quick, and the food was delicious too!
Atmosphere: 5
Food: 5
Service: 5
Darwin Elliott
I didn't care for the tallow. It has a distinct smell and flavor. I have always enjoyed the restaurant and they closed many in my area I was excited about my visit.
Atmosphere: 4
Food: 3
Service: 4
Kirsten Waldron
Milkshakes of many flavors, chocolate chip cookie dough is a favorite of mine. Mom and I like to drive through for an afternoon treat.
Kiosk ordering so not the same great experience as when they
had a wait staff. Still one af the best burgers and fries.
Atmosphere: 4
Food: 5
Service: 5
I’ve eaten at this store twice in the past month and both times my wait was way faster than I expected (around 4-5 minutes) and the food was wonderful. I was actually caught off guard due to usually waiting so long at the Wilmington pike store. Not to mention both of the managers that were there during my visits were super friendly and clearly ran the store well and during the second visit, one of their employees came around a bunch of times to check on us and take our trash! Super clean inside. If I could change anything it would be the system to scan a code to use their drink machine? Highly recommend this Steak n Shake!!
Atmosphere: 5
Food: 5
Service: 5
I hadn't been to a Steak and Shake in a while since so many have closed. Walked in and had to place my order on a kiosk so I walked out. Service is part of sit down dining. Hire someone. You didn't drop your prices when you eliminated that expense.
Atmosphere: 1
Service: 1
I. Love. Steak'n Shake. I get something different every time I go and every time I love what I got
Atmosphere: 5
Food: 5
Service: 5
Actually really clean when we where there and the burgers hit the spot. The fries in tallow are good as well.
Atmosphere: 5
Food: 5
Service: 5
Good garlic 🍔
Atmosphere: 5
Food: 5
Service: 5
So I gave the food a 4 star the chili was fantastic as always. The garlic double was good. The burger was a little too crispy but still good. The person who took my order was quick and very cool. Unfortunately the younger guy who was at the window lacked window skills we had a 15 minute wait which I didn't know there was 5 people that had ordered a big carryout. So no communication just left us sitting in the car for 15min. And when he did hand us the bag he didn't apologize about the long wait and there was no napkins so I had to ask for some. And then when I get home I realize he gave me a fork and not a spoon for my chili. Need a new window person in my opinion because I was the only person in drive thru and he couldn't communicate that there was a large order in front of ours and gave me a fork and not spoon for my chili.
Atmosphere: 4
Food: 4
Service: 1
Amazing, hot food. Cleanest Steak-n-Shake I've ever been in. Kind staff! Love the new beef tallow fries also!
Atmosphere: 5
Food: 5
Service: 5
Great food. Quick.
Beef tallow fries now! (& You can buy the tallow if you like)
Only demerits are ordering by kiosk & having to scan your receipt to fill your drink - but those won't bother everyone.
Atmosphere: 4
Food: 5
Service: 5
Food was fast and hot and great service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You have to order through a difficult kiosk, pay with a card or bills smaller than a 50, the restroom was dirty and had no hand towels at all.
Atmosphere: 3
Food: 4
Service: 3
It's all about the food, right? Well, it didn't taste like the double cheese steak burger from years ago. In reality, it just seems like a cheeseburger now. Based on that, I can't recommend on it meauring up to how I remember it. However, it was cheaper than a Double Quarter Pounder from McDonald's or Dave's Double from Wendy's. And just as good. So, there is that. 😃
Atmosphere: 5
Food: 3
Service: 5
They were fast, kind, helpful, and really went above and beyond. I was nervous because my daughter wanted a hot dog and would be eating in her car seat, so I was planning to say no. But we asked if they could cut it into long strips for her—and they did without hesitation. Most places would just say no or forget, but not here. They said yes and actually followed through. We were so impressed. Service was super quick, and the food was delicious too!
Atmosphere: 5
Food: 5
Service: 5
I didn't care for the tallow. It has a distinct smell and flavor. I have always enjoyed the restaurant and they closed many in my area I was excited about my visit.
Atmosphere: 4
Food: 3
Service: 4
Milkshakes of many flavors, chocolate chip cookie dough is a favorite of mine.
Mom and I like to drive through for an afternoon treat.
Food: 5
Service: 5
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