I went to this Subway on 10/7 around 6:20pm with my girlfriend. We ordered two footlongs through the mobile app. We sat down inside to eat. We realized that both sandwiches were wrong and not what we ordered at all. We went to the counter to let the staff know, and they took the sandwiches back to the prep area.
I told the two ladies they needed to throw those sandwiches away because we had already opened and touched them and contaminated them. The ladies smirked and acted like they would throw them away. Instead, I watched in disbelief as they opened the touched sandwiches, removed the outer paper wrapping, re-wrapped them in new paper, and placed them in a new bag to give to the right customer.
That is a serious food safety violation and completely unacceptable after clear communication on my part to ensure they were disposed of properly.
This wasn’t the first time I’ve witnessed unsafe food handling here. On another visit, one of the employees was preparing sandwiches, answered the phone while wearing the same gloves, handed the phone to another worker, and then went right back to making food without changing gloves. It’s clear there’s a complete disregard for basic hygiene and food safety standards at this location and maybe no understanding at all!!
If you care about how your food is handled or expect cleanliness and safety when you eat out, I strongly recommend avoiding this Subway.
This location needs an immediate inspection and retraining on basic food safety.
Atmosphere: 3
Food: 1
Service: 1
Alex W
I posted this on Nextdoor too. You’ve all been warned. Walked into subway last night around 9:30pm before closing time (10pm) on 6007 Brandt Pike, Huber Heights, OH 45424 The girl was spraying cleaning products on all the food right infront of me. She was spraying the glass to wipe it but it was open. The girl making my sandwich said something to her in hindi and they both laughed. No wonder why my stomach always hurts after I eat there. Never again
Atmosphere: 1
Food: 1
Service: 1
Lord Next Door
They’ll add extra cheese without you asking for it and they’ll charge you 85 cents for it. Check your receipts. This has to stop
Food: 3
Service: 1
Ed Clay
Best, Philly cheesesteak and chicken teriyaki sandwiches around in Huber heights for sure
Atmosphere: 5
Food: 5
Service: 5
Amy Marcum
TERRIBLE customer service! I've been a Subway customer for YEARS! Got a good deal on a turkey sub in my email, so placed the order. When I double checked the $3 off was not honored on the purchase. When I picked it up, I showed the email to the cashier. Granted, none of them speak English well. She had to ask for help as she said there was nothing she could do. She looked at my phone, checked out the email, so did the other girl behind the counter. They then said it was my fault and they would not help since I placed the order and paid for it. I said okay, but since I was not able to get the deal that was promised, can I get a cookie? She called her manager as I guess no one in the store can authorize a cookie? Wow. She didn't ask them about a cookie, tho, as I was standing at register listening to the call. When she got off the phone, she said yeah it's like I said, we cannot do anything, you already paid for the order online without the discount. I said what about the cookie? She said yeah I asked for that too and they said that there was nothing we could do for you. Wow 😲 never heard such nonsense. I never complain like this I am super easy going but she lied straight to my face-she never even asked the manager if she could give me a cookie. Won't be back here again. I will drive miles before they get my business!! To make matters worse they couldn't even get my daughter's sub right. It was a cold turkey with cheese, mayo and oregano...
Atmosphere: 4
Food: 3
Kaylie Jackson
Absolutely horrible service and the food had flys in it you can see them land. The drinks were disgusting and closed because they don’t feel like cleaning it. And the bathroom had poop on the walls and nail clippings on the ground. And we saw mice and roaches running around. Plus they treat their employees like crap. DON’T GO THERE!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Victoria Summers
Very horrible service!! Had an attitude because I got 4 subs then huffed a puffed, they are very rude got rude with others the was ordering they should be new workers .
Elena Rogers
Huber heights has been severely lacking in the subway department. They are either not open or not fully staffed or they don’t have anything available. EXCEPT this one!!! I went today for the first time in forever and they were fully staffed (4 people were behind the counter working on orders), the veggies were fully stocked, they were baking fresh bread, and all of the workers I spoke with were EXTREMELY nice! When subway was franchising out I feel like every other owner did not do well. This store was clean, fast, and exceeded my expectations. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Eric Baenen
Family owned and operated. Great and friendly service. Usual subway fair. BUT this is one of the very few subways in the area that honors the subway coupons. Coupon or not, this is the ONLY local subway location we use now. We usually do pick up orders and they have always been correct and ready when they say they'll be ready.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Ultimate B M T, Meatball Marinara, B L T, Roast Beef, Grilled Chicken, Rotisserie-Style Chicken
They hardly put any toppings on. Speak slow and clean so they can understand you.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Cookies, Chocolate Chip Cookie, B L T, Cinnabon Footlong Churro, Roast Beef
Mshekanah
I'm only writing this to express how disappointed I am in how they wrap the sub sandwiches here. I been to other subways with no issues but because this one in close proximity to goin home for me I chose here. Mind you I'm writing this after several other failed trips to this particular establishment. My sandwich is wrap with both ends of the sandwich exposed?! Why would that be when any other time I go to another subway it's wrapped to close. Now maybe they just need more training in their sandwich art area imoand that's just being honest.
Atmosphere: 3
Food: 3
Service: 3
Amanda Gonzalez
The girls that work there have no customer service
Atmosphere: 1
Food: 4
Service: 1
John Howard
Service was fast but not very friendly. They appeared to be tired. The food was alright, very normal, subject sandwich. The store was very clean.
Staff always nice and makes good sandwiches
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Do not eat at this establishment.
I went to this Subway on 10/7 around 6:20pm with my girlfriend. We ordered two footlongs through the mobile app. We sat down inside to eat. We realized that both sandwiches were wrong and not what we ordered at all. We went to the counter to let the staff know, and they took the sandwiches back to the prep area.
I told the two ladies they needed to throw those sandwiches away because we had already opened and touched them and contaminated them. The ladies smirked and acted like they would throw them away. Instead, I watched in disbelief as they opened the touched sandwiches, removed the outer paper wrapping, re-wrapped them in new paper, and placed them in a new bag to give to the right customer.
That is a serious food safety violation and completely unacceptable after clear communication on my part to ensure they were disposed of properly.
This wasn’t the first time I’ve witnessed unsafe food handling here. On another visit, one of the employees was preparing sandwiches, answered the phone while wearing the same gloves, handed the phone to another worker, and then went right back to making food without changing gloves. It’s clear there’s a complete disregard for basic hygiene and food safety standards at this location and maybe no understanding at all!!
If you care about how your food is handled or expect cleanliness and safety when you eat out, I strongly recommend avoiding this Subway.
This location needs an immediate inspection and retraining on basic food safety.
Atmosphere: 3
Food: 1
Service: 1
I posted this on Nextdoor too. You’ve all been warned.
Walked into subway last night around 9:30pm before closing time (10pm) on 6007 Brandt Pike, Huber Heights, OH 45424
The girl was spraying cleaning products on all the food right infront of me. She was spraying the glass to wipe it but it was open. The girl making my sandwich said something to her in hindi and they both laughed. No wonder why my stomach always hurts after I eat there. Never again
Atmosphere: 1
Food: 1
Service: 1
They’ll add extra cheese without you asking for it and they’ll charge you 85 cents for it. Check your receipts. This has to stop
Food: 3
Service: 1
Best, Philly cheesesteak and chicken teriyaki sandwiches around in Huber heights for sure
Atmosphere: 5
Food: 5
Service: 5
TERRIBLE customer service! I've been a Subway customer for YEARS! Got a good deal on a turkey sub in my email, so placed the order. When I double checked the $3 off was not honored on the purchase. When I picked it up, I showed the email to the cashier. Granted, none of them speak English well. She had to ask for help as she said there was nothing she could do. She looked at my phone, checked out the email, so did the other girl behind the counter. They then said it was my fault and they would not help since I placed the order and paid for it. I said okay, but since I was not able to get the deal that was promised, can I get a cookie? She called her manager as I guess no one in the store can authorize a cookie? Wow. She didn't ask them about a cookie, tho, as I was standing at register listening to the call. When she got off the phone, she said yeah it's like I said, we cannot do anything, you already paid for the order online without the discount. I said what about the cookie? She said yeah I asked for that too and they said that there was nothing we could do for you. Wow 😲 never heard such nonsense. I never complain like this I am super easy going but she lied straight to my face-she never even asked the manager if she could give me a cookie. Won't be back here again. I will drive miles before they get my business!! To make matters worse they couldn't even get my daughter's sub right. It was a cold turkey with cheese, mayo and oregano...
Atmosphere: 4
Food: 3
Absolutely horrible service and the food had flys in it you can see them land. The drinks were disgusting and closed because they don’t feel like cleaning it. And the bathroom had poop on the walls and nail clippings on the ground. And we saw mice and roaches running around. Plus they treat their employees like crap. DON’T GO THERE!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Very horrible service!! Had an attitude because I got 4 subs then huffed a puffed, they are very rude got rude with others the was ordering they should be new workers .
Huber heights has been severely lacking in the subway department. They are either not open or not fully staffed or they don’t have anything available. EXCEPT this one!!! I went today for the first time in forever and they were fully staffed (4 people were behind the counter working on orders), the veggies were fully stocked, they were baking fresh bread, and all of the workers I spoke with were EXTREMELY nice! When subway was franchising out I feel like every other owner did not do well. This store was clean, fast, and exceeded my expectations. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Family owned and operated. Great and friendly service. Usual subway fair. BUT this is one of the very few subways in the area that honors the subway coupons. Coupon or not, this is the ONLY local subway location we use now. We usually do pick up orders and they have always been correct and ready when they say they'll be ready.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Ultimate B M T, Meatball Marinara, B L T, Roast Beef, Grilled Chicken, Rotisserie-Style Chicken
Restaurantji Recommends
They hardly put any toppings on. Speak slow and clean so they can understand you.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Cookies, Chocolate Chip Cookie, B L T, Cinnabon Footlong Churro, Roast Beef
I'm only writing this to express how disappointed I am in how they wrap the sub sandwiches here. I been to other subways with no issues but because this one in close proximity to goin home for me I chose here. Mind you I'm writing this after several other failed trips to this particular establishment. My sandwich is wrap with both ends of the sandwich exposed?! Why would that be when any other time I go to another subway it's wrapped to close. Now maybe they just need more training in their sandwich art area imoand that's just being honest.
Atmosphere: 3
Food: 3
Service: 3
The girls that work there have no customer service
Atmosphere: 1
Food: 4
Service: 1
Service was fast but not very friendly. They appeared to be tired. The food was alright, very normal, subject sandwich. The store was very clean.
Atmosphere: 3
Food: 3
Service: 4
It's Subway! Good food and good service.
Atmosphere: 4
Food: 4
Service: 4
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