The cashier was so sweet to my 4 year old grandson! Great job!
Atmosphere: 5
Food: 5
Service: 5
Erik Kellar
I ordered online to pickup inside. When I arrived the doors were locked and I could not go inside. I drive a vehicle that physically cannot go through the drive through and could not get my order. They took my money but gave me no food... Terrible :(
Atmosphere: 1
Food: 1
Service: 1
Henry Hill
Unbelievable experience at this new Wendy's. Unbelievably bad. Let's just say if an employee named Amanda is working, run! Run as fast as you can!! How this person has a job is beyond me. They must be so desperate for staffing that they dont care who they bring in. Ive been to this restaurant twice and both times this crazy person was screaming and yelling at her coworkers. Not like work related yelling, like obscenity laced insanity. I dont know if she is the manager or just a worker but OMG! The 1st time we went in w the kids and had to leave because of the fighting. Literal fighting. Throwing things. It was like Waffle House. The 2nd time was even worse. They were outside screaming on the phone to God knows who and then went back inside and was trying to fight the entire staff. I was waiting to see if the police were coming before we tried to order. Im done. These people are all crazy. I'll cook at home. Ive never seen employees at work act like this is person before. Its the kind of thing you see on YouTube Fails. Wow.
Atmosphere: 1
Food: 1
Service: 1
Jeff Leisenring
The place was dirty, messed my order up and employees were lazy and manager too interested in talking with female employees used to love coming here during the day. Dont see day manager anymore and place went straight down hill.
Atmosphere: 1
Food: 1
Service: 1
Darlene S
It took forever to get a simple order, which included a sign-up food bonus. My food was cold by the time the employee was able to make it right. She was not the issue, but their App was...it is plagued with ambiguity.
Food: 3
Service: 5
Katherine Harris Szerdy
This is by FAR the BEST WENDY’S we have ever dined at! We were greeted when we came in, the employees are all friendly and personable! They seem like they really enjoy their jobs. Our order was fast and accurate. The store is clean and trendy! We came an away with full bellies and smiles on our faces! All around the best fast food experience ever!
Atmosphere: 5
Food: 5
Service: 5
Cassaundra
My last two visits were very unpleasant. The workers are extremely incompetent and compulsive liars. To have the nerve to lie straight to my face about giving me a large when it was in fact a medium for the soft drink that came with my combo. Then to fill my cup up with ice after I said three times I wanted light ice. To then tell me that I have to go back around to get light ice. After she lied to me and made the mistake I was then being asked to go out the way to go behind a line of cars just so I can get my drink corrected. Then they look at u like your the problem because they don’t listen and they are so lazy they now have a computer that take orders just as incompetent as they do… it’s literally just a shame as to what customer service is today… like nobody is telling y’all to get jobs where u have to serve people because if I don’t have the heart to do it go do something else’s the money is not that good. Go find y’all passion and let people actually want to serve do it. Like at this point just give robots the jobs cuz clearly people at this Wendy’s are not here to serve the people who work and live in Boston heights.
Atmosphere: 1
Food: 5
Service: 1
Melodie Tanner
Terrible place I would give it 0 starts if I could. Do not spend your money here. They have a automated voice taking orders in the drive through, the robot messed up my order and I told the window when I pulled around it was wrong and I would like to change it, and a girl in the back named “Riri” starting cussing and being very disrespectful when she heard I was changing my order. Which was banning done because their automated system didn’t do its job. Then I later realized when I left they charge me 13.49 for a single cheeseburger with ketchup, baconator fries and a medium drink. Which was not the correct amount. And to the managers, seriously figure out who you need to fire because your employees are terrible people.
Food: 1
Tom
It had been a while since we've eaten at a Wendy's so we decided to check out this new one before we shopped next door. First of all, some things we saw online, we could not order in the restaurant ($4 biggie bag and 2 for $8 sandwiches) which just seems silly. Second, the people were nice, but the food was kind of gross. The fries didn't taste fresh, and the burger buns were covered in grease and/or soggy. Overall, the food just didn't taste good. We basically ate it so we wouldn't waste the money, and left feeling like we wouldn't eat at Wendy's again.
Matthew
The spicy chicken sandwich is always fresh and hot.
Slow order fulfillment. This is my first and last time here. All 4 cars i saw had to wait. Why?
Atmosphere: 5
Food: 5
Service: 3
Enviro Designs
I am officially DONE with Wendy's. I was recently comped a credit to use after my final bad experience at the Macedonia location. I decided to try the new location next to Costco in Hudson. I really wanted to like this place. Around 10:00 PM on a Saturday, the place was quiet with no other orders or cars in the drive through. After placing my mobile app order, the woman kindly asked me to pull up while she made fresh fries & meat for the order. She lied. The order came out way too fast to have been made fresh. The fries tasted like they were re- fried. The chicken sandwich was hard and dry & she forgot to include the six piece chicken nuggets. She did manage to throw in one sauce that was on the order, instead of two. I don't get it. There were no other customers & they were scheduled to be open for two more hours. She also included catsup as requested, but no napkins. Even with the food credit I still paid almost $10 more for only two medium sized meals...When it costs $30 for two people to order take out from Wendy's & the food sucks, it's time to call it quits on the fast food option. I'm not filing another complaint & I'm not going to drive back to retrieve my chicken nuggets. We are done! 💯%
Food: 1
Service: 1
Amy Schoonover
Burger was hott and fresh! Service was great,too! Definitely my pit stop before shopping!
Food: 4
Service: 4
Tracie Ford
Visited several times and I have to say some of--if not the BEST--customer service I've had at fast food chains. Staff is not just very nice, polite, but funny too. Plus the service was fast and efficient! Best Wendy's service in the area.
Atmosphere: 5
Food: 5
Service: 5
Rose Karcic
Visited on a Saturday afternoon and the food quality was outstanding. For once it didn’t look like my burger was just slapped together haphazardly and the woman working drive through was very pleasant. Everything was hot and fresh. Way better service here than the one in Macedonia.
The cashier was so sweet to my 4 year old grandson! Great job!
Atmosphere: 5
Food: 5
Service: 5
I ordered online to pickup inside. When I arrived the doors were locked and I could not go inside. I drive a vehicle that physically cannot go through the drive through and could not get my order. They took my money but gave me no food... Terrible :(
Atmosphere: 1
Food: 1
Service: 1
Unbelievable experience at this new Wendy's. Unbelievably bad. Let's just say if an employee named Amanda is working, run! Run as fast as you can!! How this person has a job is beyond me. They must be so desperate for staffing that they dont care who they bring in. Ive been to this restaurant twice and both times this crazy person was screaming and yelling at her coworkers. Not like work related yelling, like obscenity laced insanity. I dont know if she is the manager or just a worker but OMG! The 1st time we went in w the kids and had to leave because of the fighting. Literal fighting. Throwing things. It was like Waffle House. The 2nd time was even worse. They were outside screaming on the phone to God knows who and then went back inside and was trying to fight the entire staff. I was waiting to see if the police were coming before we tried to order. Im done. These people are all crazy. I'll cook at home. Ive never seen employees at work act like this is person before. Its the kind of thing you see on YouTube Fails. Wow.
Atmosphere: 1
Food: 1
Service: 1
The place was dirty, messed my order up and employees were lazy and manager too interested in talking with female employees used to love coming here during the day. Dont see day manager anymore and place went straight down hill.
Atmosphere: 1
Food: 1
Service: 1
It took forever to get a simple order, which included a sign-up food bonus. My food was cold by the time the employee was able to make it right. She was not the issue, but their App was...it is plagued with ambiguity.
Food: 3
Service: 5
This is by FAR the BEST WENDY’S we have ever dined at! We were greeted when we came in, the employees are all friendly and personable! They seem like they really enjoy their jobs. Our order was fast and accurate. The store is clean and trendy! We came an away with full bellies and smiles on our faces! All around the best fast food experience ever!
Atmosphere: 5
Food: 5
Service: 5
My last two visits were very unpleasant. The workers are extremely incompetent and compulsive liars. To have the nerve to lie straight to my face about giving me a large when it was in fact a medium for the soft drink that came with my combo. Then to fill my cup up with ice after I said three times I wanted light ice. To then tell me that I have to go back around to get light ice. After she lied to me and made the mistake I was then being asked to go out the way to go behind a line of cars just so I can get my drink corrected. Then they look at u like your the problem because they don’t listen and they are so lazy they now have a computer that take orders just as incompetent as they do… it’s literally just a shame as to what customer service is today… like nobody is telling y’all to get jobs where u have to serve people because if I don’t have the heart to do it go do something else’s the money is not that good. Go find y’all passion and let people actually want to serve do it. Like at this point just give robots the jobs cuz clearly people at this Wendy’s are not here to serve the people who work and live in Boston heights.
Atmosphere: 1
Food: 5
Service: 1
Terrible place I would give it 0 starts if I could. Do not spend your money here. They have a automated voice taking orders in the drive through, the robot messed up my order and I told the window when I pulled around it was wrong and I would like to change it, and a girl in the back named “Riri” starting cussing and being very disrespectful when she heard I was changing my order. Which was banning done because their automated system didn’t do its job. Then I later realized when I left they charge me 13.49 for a single cheeseburger with ketchup, baconator fries and a medium drink. Which was not the correct amount. And to the managers, seriously figure out who you need to fire because your employees are terrible people.
Food: 1
It had been a while since we've eaten at a Wendy's so we decided to check out this new one before we shopped next door. First of all, some things we saw online, we could not order in the restaurant ($4 biggie bag and 2 for $8 sandwiches) which just seems silly. Second, the people were nice, but the food was kind of gross. The fries didn't taste fresh, and the burger buns were covered in grease and/or soggy. Overall, the food just didn't taste good. We basically ate it so we wouldn't waste the money, and left feeling like we wouldn't eat at Wendy's again.
The spicy chicken sandwich is always fresh and hot.
Also this location has the best chili
Thanks for the great lunch
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Slow order fulfillment. This is my first and last time here. All 4 cars i saw had to wait. Why?
Atmosphere: 5
Food: 5
Service: 3
I am officially DONE with Wendy's. I was recently comped a credit to use after my final bad experience at the Macedonia location. I decided to try the new location next to Costco in Hudson. I really wanted to like this place. Around 10:00 PM on a Saturday, the place was quiet with no other orders or cars in the drive through. After placing my mobile app order, the woman kindly asked me to pull up while she made fresh fries & meat for the order. She lied. The order came out way too fast to have been made fresh. The fries tasted like they were re- fried. The chicken sandwich was hard and dry & she forgot to include the six piece chicken nuggets. She did manage to throw in one sauce that was on the order, instead of two. I don't get it. There were no other customers & they were scheduled to be open for two more hours. She also included catsup as requested, but no napkins. Even with the food credit I still paid almost $10 more for only two medium sized meals...When it costs $30 for two people to order take out from Wendy's & the food sucks, it's time to call it quits on the fast food option. I'm not filing another complaint & I'm not going to drive back to retrieve my chicken nuggets. We are done! 💯%
Food: 1
Service: 1
Burger was hott and fresh! Service was great,too! Definitely my pit stop before shopping!
Food: 4
Service: 4
Visited several times and I have to say some of--if not the BEST--customer service I've had at fast food chains. Staff is not just very nice, polite, but funny too. Plus the service was fast and efficient! Best Wendy's service in the area.
Atmosphere: 5
Food: 5
Service: 5
Visited on a Saturday afternoon and the food quality was outstanding. For once it didn’t look like my burger was just slapped together haphazardly and the woman working drive through was very pleasant. Everything was hot and fresh. Way better service here than the one in Macedonia.
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