As a dasher Jimmy John’s on Rockside attempted to have me as a dasher fill up the beverage of the customer. Door dash policy is the restaurant is to fill up the customers drink or beverages due to for health , safety , and liability issues. Which totally makes sense as we our handling other packages , opening doors , etc etc and could cross contaminate the customers beverages. Rude.
Atmosphere: 1
Food: 1
Service: 1
Michael McLain
Great food
Atmosphere: 5
Food: 5
Service: 5
Kiran Bhat
I ordered two sandwiches from this location for dinner, but the experience was disappointing. My veggie sandwich was missing some requested add-ons and, to my surprise, contained a sizable piece of meat wrapped in the cheese. My wife’s Turkey Tom had noticeably less turkey than what we’ve received at other local Jimmy John’s locations.
When I called to address the issue, the store clerk was dismissive, stating that a refund would be issued without even collecting my details.
Given the reviews, it might be wise for Jimmy John’s corporate to audit this location to ensure it meets quality expectations and upholds brand standards. Feedback was left on Jimmy johns website.
7/6 update - no one from corporate or the store responded to the issue. Clearly a store to avoid - find another jimmy John’s or pick from several other options in the area
Atmosphere: 5
Food: 1
Service: 1
Dena Richards
Sandwich was good. Service is terrible. Didn't tell us the register that took cash was down kept taking orders ahead of me that took cards. They don't take names for orders just call out a sandwich name or a number. Very disorganized. Staff is rather rude.
Atmosphere: 2
Food: 4
Service: 1
Melissa Bowen
I have been trying to call the Independence store yesterday we got three sandwiches got a club Lulu and it’s supposed to be everything but no onion and no mayo. All we got is one piece of turkey and two pieces of bacon on this sandwich toasted you gotta be kidding me then we ordered the chicken bacon ranch. I added stuff on there. It was soggy.from an extreme amount of ranch There was so much liquid on there and barely any vegetables that I requested I am very, very disappointed. I paid $41 for nothing. The chicken bacon ranch come out was $21. We got the big one. My husband said when he went to pick it up, there was only one girl working unacceptable. If they can’t have our order done correctly I will not go back there at all. I got the beach club and that was the only one done correctly except I didn’t get extra cucumbers and lettuce That was a big waste of money and I can’t contact anybody on the phone. I’ve been trying all night all day. The numbers are just busy
Atmosphere: 1
Food: 1
Service: 1
MyTwo Tees
They closed b4 9 smh
Atmosphere: 2
Food: 2
Service: 2
Macy Corlett
I should have read the reviews before trying out this place for the first time again in years. The guy who took my order was so rude to begin with I think he was having a bad day or something. While waiting for my order they dropped the customer before me food on the ground. Didn’t even offer to help pick it all up like 4-5 sandwiches. Then I got mine no bag.. so I asked for one and they just said yep right there (behind the counter) just sounds like these guys hate their jobs. I mean they do have a choice to stay or quit. Why be rude to the people who keep them in business? I think this generation of kids working just feel like they are too good to be nice to their customers.
Ben Ready
Let me start by saying I frequent this location with a great colleague of mine on Fridays. It’s our special time of the week something to look forward to. I’ve had no problems in the past with this location, but I ordered a potato salad and clearly somebody was eating from it prior to receiving it. I say to the manager, can you take a look at this as it doesn’t look right he continues to give me an attitude, roll his eyes and throw the old product in the garbage can and gives me another one, very poor experience due to the negligence of this man, tall, black haired manager, I will no longer return to this location and I hope corporate sees this to have a conversation with him.
Atmosphere: 2
Food: 3
Service: 1
Kayla Evans
Not cut in half, did not add cucumber as requested.
Ordered online, was delivered by uber.
Rachel Barbato
I literally order every Friday from you guys and I'm definitely done ordering. I order a veggie sub from you guys and love it usually, i really like the guacamole on it too. I have many food allergies which is why I stick with you guys. But when I order a veggie sub and ask for extra cucumbers and tomatoes I expect that. I don't know what the problem is that I always get a sad single layer of the tomatoes and cucumbers....I wouldn't even cared if you charged me extra since you have obviously told your workers to be cheap about it since its been months that this keeps happening. Not to mention no one is smart enough to cut the sandwich in half when you ask or add the correct add ons. If you want to charge extra for certain items then do it but don't teach all your employees to be skimpy with what you charge for food.
My girlfriend ordered a 40$+ order from there February 11th. As we got in the car and pulled out of our home to pick it up we received a phone call telling us that they are out of bread… out of bread? Ur a sandwhich shop, that’s the last thing u should be out of. They did not offer us any kind of replacement or anything.just said it will be refunded within g 48 hrs. It is now February 18. Still no refund. This place is a joke. Do urself a favor and get ur sandwiches across the street at dibellas.
Atmosphere: 1
Food: 1
Service: 1
Richard Lovelicka (Dick Holden)
Simply loved it. Service and food was excellent.
Atmosphere: 4
Food: 4
Service: 4
Nichola Collins
𝓡𝓾𝓭𝓮 𝓬𝓾𝓼𝓽𝓸𝓶𝓮𝓻 𝓼𝓮𝓻𝓿𝓲𝓬𝓮 𝓶𝓪𝓷𝓪𝓰𝓮𝓻 𝓲𝓼 𝓿𝓮𝓻𝔂 𝓻𝓾𝓭𝓮
Atmosphere: 1
Food: 1
Service: 1
Charles Schultz
Incompetent. Asked for a receipt and was denied. Service was cold and unwelcoming.
Atmosphere: 1
Food: 3
Service: 1
Veronica Campbell
That Italian sub and those pickle chips they really need to sale those in the stores omg they are amazing
As a dasher Jimmy John’s on Rockside attempted to have me as a dasher fill up the beverage of the customer. Door dash policy is the restaurant is to fill up the customers drink or beverages due to for health , safety , and liability issues. Which totally makes sense as we our handling other packages , opening doors , etc etc and could cross contaminate the customers beverages. Rude.
Atmosphere: 1
Food: 1
Service: 1
Great food
Atmosphere: 5
Food: 5
Service: 5
I ordered two sandwiches from this location for dinner, but the experience was disappointing. My veggie sandwich was missing some requested add-ons and, to my surprise, contained a sizable piece of meat wrapped in the cheese. My wife’s Turkey Tom had noticeably less turkey than what we’ve received at other local Jimmy John’s locations.
When I called to address the issue, the store clerk was dismissive, stating that a refund would be issued without even collecting my details.
Given the reviews, it might be wise for Jimmy John’s corporate to audit this location to ensure it meets quality expectations and upholds brand standards. Feedback was left on Jimmy johns website.
7/6 update - no one from corporate or the store responded to the issue. Clearly a store to avoid - find another jimmy John’s or pick from several other options in the area
Atmosphere: 5
Food: 1
Service: 1
Sandwich was good. Service is terrible. Didn't tell us the register that took cash was down kept taking orders ahead of me that took cards. They don't take names for orders just call out a sandwich name or a number. Very disorganized. Staff is rather rude.
Atmosphere: 2
Food: 4
Service: 1
I have been trying to call the Independence store yesterday we got three sandwiches got a club Lulu and it’s supposed to be everything but no onion and no mayo. All we got is one piece of turkey and two pieces of bacon on this sandwich toasted you gotta be kidding me then we ordered the chicken bacon ranch. I added stuff on there. It was soggy.from an extreme amount of ranch
There was so much liquid on there and barely any vegetables that I requested I am very, very disappointed. I paid $41 for nothing. The chicken bacon ranch come out was $21. We got the big one. My husband said when he went to pick it up, there was only one girl working unacceptable. If they can’t have our order done correctly I will not go back there at all.
I got the beach club and that was the only one done correctly except I didn’t get extra cucumbers and lettuce
That was a big waste of money and I can’t contact anybody on the phone. I’ve been trying all night all day.
The numbers are just busy
Atmosphere: 1
Food: 1
Service: 1
They closed b4 9 smh
Atmosphere: 2
Food: 2
Service: 2
I should have read the reviews before trying out this place for the first time again in years. The guy who took my order was so rude to begin with I think he was having a bad day or something. While waiting for my order they dropped the customer before me food on the ground. Didn’t even offer to help pick it all up like 4-5 sandwiches. Then I got mine no bag.. so I asked for one and they just said yep right there (behind the counter) just sounds like these guys hate their jobs. I mean they do have a choice to stay or quit. Why be rude to the people who keep them in business? I think this generation of kids working just feel like they are too good to be nice to their customers.
Let me start by saying I frequent this location with a great colleague of mine on Fridays. It’s our special time of the week something to look forward to. I’ve had no problems in the past with this location, but I ordered a potato salad and clearly somebody was eating from it prior to receiving it. I say to the manager, can you take a look at this as it doesn’t look right he continues to give me an attitude, roll his eyes and throw the old product in the garbage can and gives me another one, very poor experience due to the negligence of this man, tall, black haired manager, I will no longer return to this location and I hope corporate sees this to have a conversation with him.
Atmosphere: 2
Food: 3
Service: 1
Not cut in half, did not add cucumber as requested.
Ordered online, was delivered by uber.
I literally order every Friday from you guys and I'm definitely done ordering. I order a veggie sub from you guys and love it usually, i really like the guacamole on it too. I have many food allergies which is why I stick with you guys. But when I order a veggie sub and ask for extra cucumbers and tomatoes I expect that. I don't know what the problem is that I always get a sad single layer of the tomatoes and cucumbers....I wouldn't even cared if you charged me extra since you have obviously told your workers to be cheap about it since its been months that this keeps happening. Not to mention no one is smart enough to cut the sandwich in half when you ask or add the correct add ons. If you want to charge extra for certain items then do it but don't teach all your employees to be skimpy with what you charge for food.
Food: 1
Service: 1
Restaurantji Recommends
My girlfriend ordered a 40$+ order from there February 11th. As we got in the car and pulled out of our home to pick it up we received a phone call telling us that they are out of bread… out of bread? Ur a sandwhich shop, that’s the last thing u should be out of. They did not offer us any kind of replacement or anything.just said it will be refunded within g 48 hrs. It is now February 18. Still no refund. This place is a joke. Do urself a favor and get ur sandwiches across the street at dibellas.
Atmosphere: 1
Food: 1
Service: 1
Simply loved it. Service and food was excellent.
Atmosphere: 4
Food: 4
Service: 4
𝓡𝓾𝓭𝓮 𝓬𝓾𝓼𝓽𝓸𝓶𝓮𝓻 𝓼𝓮𝓻𝓿𝓲𝓬𝓮 𝓶𝓪𝓷𝓪𝓰𝓮𝓻 𝓲𝓼 𝓿𝓮𝓻𝔂 𝓻𝓾𝓭𝓮
Atmosphere: 1
Food: 1
Service: 1
Incompetent. Asked for a receipt and was denied. Service was cold and unwelcoming.
Atmosphere: 1
Food: 3
Service: 1
That Italian sub and those pickle chips they really need to sale those in the stores omg they are amazing
Atmosphere: 4
Food: 5
Service: 3
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