Wendy's
6899 Rockside Rd, Independence
(216) 253-7086
Recent Reviews
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Food was made fresh to order when I experienced this establishment.
Atmosphere: 4
Food: 5
Service: 4
Horrible service. Waited 30 minutes to order food and get it. Need better and more staff. Not organized at all.
Atmosphere: 1
Food: 3
Service: 1
Went here at midnight in drive thru and they said that it would be 15 minutes for them to take our order. There were 2 cars in line. Horrible service,
Atmosphere: 1
Food: 3
Service: 1
We typically order through the app as we have a family of 5 and there's multiple customizations. Everything is always hot and fresh when we pick it up, and correct!
The employees are always kind, patient, and helpful.
Atmosphere: 5
Food: 5
Service: 5
Timed it: I sat for 6 minutes 31 seconds at the speaker before anyone said anything. Very confusing, there was only one car in front of me. Never had a quick experience at this Wendy’s, consistently terrible service. The staff is kind, but everyone in the area knows to avoid this Wendy’s if you have anywhere to be in the next hour.
Atmosphere: 3
Food: 4
Service: 1
Bad attitude, that person thought my food was for free? I was paying for my service. She should not be working with customers. I went there today 08/21/25 at lunch time.....
Atmosphere: 1
Food: 2
Service: 1
This place is very obviously poorly managed. Can't even come here anymore, the last 3 times I've tried the drive through, I left after not moving for over 10 minutes.
Atmosphere: 1
Food: 4
Service: 1
Went thru drive thru the person couldn’t understand our order
Got single no cheese overcooked no mustard
Cold fry’s and Dr Pepper no taste
Spicy Chicken enough sauce to drown it
Stale Bun
Diet Coke no taste
Food: 1
Service: 1
Dining room closed. Starting to become normal with Wendy's. So much better when Dave Thomas was around.
Atmosphere: 1
Food: 1
Service: 1
Ordered Two 10 piece nugget meals and didn't get any sauce. What a waste of time and money 🙄
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The Night time staff is trash, they take orders every 20-30 minutes. I had to leave and come back because their system was down and they thought I was going to wait another 30 minutes to 1 hour for my mobile order that I placed a hour before my 2nd attempt to get my food. I know yall need place holders but get better ones who know what customer service is.
Atmosphere: 1
Food: 1
Service: 1
I assume the conversation between three employees was so good they gave me wrong order
Atmosphere: 1
Food: 2
Service: 1
The order was right, no long wait.
Atmosphere: 4
Food: 4
Service: 5
This place only gets two stars because the crew is very hard working. I've been coming here the past two days for lunch and its been at least 90 degrees in the lobby so i can only imagine how hot is is in the kitchen. In the middle of a heat advisory at that. Whoever owns this place should be ashamed. Multiple employees told me they refuse to fix the AC, all the money Wendy's make and too cheap to actually give the staff some air. Shame on you. Its too hot to be running these workers like machines. And we spend too much money for us as customers to have to sit in miserable conditions. Hope they give you guys some air soon summer is just starting
Atmosphere: 1
Food: 3
Service: 5
I went for breakfast before work. I was the only person in the drive thru. The worker was extremely rude slamming the drive thru window twice. Such a shame I frequent that Wendy's often as I work nearby. I won't be back
Atmosphere: 1
Food: 4
Service: 1
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