Complete and utter failure ! Long time customer ….. no more !! They now use DoorDash - and never wanted to use that service ! Food arrived cold , and I mean ice cold. Food was not correct and poorly prepared ! Wife had to finish cooking 1 of 2 pizzas ordered. Messy in box and Called the store to speak to a manager and voice my concerns….. on hold over 30 min with 0 resolution. With cost rising , product shrinkage you would at least think customer service would be top notch. ITS NOT ! This location = utter failure !
Atmosphere: 1
Food: 1
Service: 1
Savannah Boykin
⭐ 1 Star
This was by far one of the worst experiences I’ve had with Marco’s. The pizza was undercooked super doughy, sloppy and thrown together; I ordered cut in squares wasn’t. The wings were ordered well done, they were raw.
I had to throw the whole meal away.
I try my best to support local businesses but refuse to do so after experiences like this. I won’t be ordering from this location again unless major improvements are made.
Do better, Marco’s.
Julie McCoy
I am writing to share my recent experience at Marco’s pizza in Ironton, which was disappointing and concerning. I set up a fundraiser “box night” for our school. We have as of yet to receive any clear communication or the funds (2 months has went by) we raised from Marco’s when we tried to discuss the issues with the manager in Ironton. Unfortunately, we were met with rudeness and unprofessionalism. The manager was totally unhelpful, and did not allow me to explain my concerns. He basically dismissed us and said he couldn’t help. When we said we would not be bothering him again. This concern his response was “GOOD!”
I was very upset by this interaction, as I expected to be treated with respect and given the opportunity to speak. He was extremely rude, dismissive, talked over me, and acted like I was wasting his time.
I just found out that several parents that ordered that night did not receive their child’s personalized box which is the whole reason for the fundraiser.
We chose to work with this local business, for our fundraiser and I am sure they received numerous orders that night.
I know for me personally I will no longer order from this business, nor, will I do any fundraising with them.
Amy McFann Woods
Our school participated in a pizza box fundraising event with them in mid May and we have received $0 funds or ANY information from their manager regarding the fundraising event. Totally INEXCUSABLE!!!
Briii (Breezy)
This place has killer food! The staff was very friendly and polite. I didn't have to wait that long. I got cheese bread sticks and a pizzoli & it was made to perfection 👌 I highly recommend!
Steven Ross
If you have an hour to burn and want to pick a pizza up and stand over the staff to see your correct pizza is made in Ironton this is the place to go. Great pizza their staff is a joke. I only come on Tuesday for the buy one get one deal. 3 times there three times wrong. The help is not focused on anything I ordered the buy one and get one free pizza they tried to give me a large and a small when I repeated both large pizza orders twice. I asked 3 times to speak to the manager and was ignored. This is actually a shame because their pizza is really good. The staff however the worst I have seen.
Shelly Greene
I have never ordered here and had things done right. Tonight’s order was the worst yet! Can’t even get an Italian sub because they don’t have any ham. I placed an online order and used my 10$ coupon. I called the store to ask that the subs be well done, only then did I find out they couldn’t make my Italian sub. The girl on the phone had me and herself so confused it was nuts! All she had to do was change one sub and credit me 3$ because the sub I had to get was cheaper than the one I ordered, BUT she tried to charge me an additional 10$! Took an hour to get an order that was promised to take 20 minutes and one of the subs was wrong and all 3 the cheeses was cold.. not ever melted! Don’t wast your time or money!!
Tammy Green
Great pizza 🍕
Kathleen A
I took it to go, but the place was clean, the people were friendly & very helpful. The food was delicious 😋
So good. Tastes like Papa John's used to taste when they were actually good, but better.
Kennedy Walters
HORRIBLE service, Very rude crew Get giovanni's, my dads, or some actual good pizza.
Atmosphere: 1
Food: 2
Service: 1
Jami McCoy
God bless the workers tonight. Best service hands down !! Food was perfectly cooked. Delivery guy was very friendly
Atmosphere: 5
Food: 5
Service: 5
Keli S
***update*** I was put in contact with a higher up and after discussing the issues at hand was promised a refund. We emailed multiple times.That was early November and it never occurred. Disappointed all the way around.
We order from Marcos normally one to two times a month. We have always had a great experience but this past week when we ordered on the app when we finally got a tracking text it was through door dash. Our food said it was ready for pickup at 4pm and the door dash person was waiting but they were not able to get the food until 4:40. I had tried to call the store bc on their app it said it was on the way and on the door dash site it said not picked up yet. A guy answered said hold on and clicked the phone down. They didn't pick back up. After a bit I received a text that doordash was on its way but then received a text from marcos stating it was delivered. Super confusing... then the door dash person couldn't find out address bc when you order on marcos website it doesn't push the address to their app. Had to talk and explain what the address was. This was only a 5 min mix up when they couldn't fund the address. The food was lukewarm/ cold. Very disappointed. Wont be ordering again if they insist on using door dash to deliver. I don't blame this on the door dasher but on Marco's. The food shouldn't have sat there ready according to the app for 40mins. I also suggest if they continue to use Door dash that they disable the part in their system that gives you updates through their site bc it's very inaccurate.
Atmosphere: 3
Food: 3
Service: 2
Damon Beatty
Hands down the best pizza in town! But don't take my word for it, come and see for yourself. Ask for Damon and I'll take care of you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nugget, Supreme Pizza, Meatball Bake, Build Your Own Calzone, Chef Salad, White Cheezy, BBQ Wings, Triple Pepperoni Magnifico, Fiery Sausage & Peppers Pizza Bowl, Brownie, Meatball, Chicken Classico, Sauce, BBQ, Pizza Bowl, Fiery Sausage & Peppers Pizzoli, Chicken Wings, Buffalo Chicken, Dr Pepper, Pepperoni Pizza
Complete and utter failure ! Long time customer ….. no more !! They now use DoorDash - and never wanted to use that service ! Food arrived cold , and I mean ice cold. Food was not correct and poorly prepared ! Wife had to finish cooking 1 of 2 pizzas ordered. Messy in box and Called the store to speak to a manager and voice my concerns….. on hold over 30 min with 0 resolution. With cost rising , product shrinkage you would at least think customer service would be top notch. ITS NOT ! This location = utter failure !
Atmosphere: 1
Food: 1
Service: 1
⭐ 1 Star This was by far one of the worst experiences I’ve had with Marco’s. The pizza was undercooked super doughy, sloppy and thrown together; I ordered cut in squares wasn’t. The wings were ordered well done, they were raw. I had to throw the whole meal away. I try my best to support local businesses but refuse to do so after experiences like this. I won’t be ordering from this location again unless major improvements are made. Do better, Marco’s.
I am writing to share my recent experience at Marco’s pizza in Ironton, which was disappointing and concerning. I set up a fundraiser “box night” for our school. We have as of yet to receive any clear communication or the funds (2 months has went by) we raised from Marco’s when we tried to discuss the issues with the manager in Ironton. Unfortunately, we were met with rudeness and unprofessionalism. The manager was totally unhelpful, and did not allow me to explain my concerns. He basically dismissed us and said he couldn’t help. When we said we would not be bothering him again. This concern his response was “GOOD!” I was very upset by this interaction, as I expected to be treated with respect and given the opportunity to speak. He was extremely rude, dismissive, talked over me, and acted like I was wasting his time. I just found out that several parents that ordered that night did not receive their child’s personalized box which is the whole reason for the fundraiser. We chose to work with this local business, for our fundraiser and I am sure they received numerous orders that night. I know for me personally I will no longer order from this business, nor, will I do any fundraising with them.
Our school participated in a pizza box fundraising event with them in mid May and we have received $0 funds or ANY information from their manager regarding the fundraising event. Totally INEXCUSABLE!!!
This place has killer food! The staff was very friendly and polite. I didn't have to wait that long. I got cheese bread sticks and a pizzoli & it was made to perfection 👌 I highly recommend!
If you have an hour to burn and want to pick a pizza up and stand over the staff to see your correct pizza is made in Ironton this is the place to go. Great pizza their staff is a joke. I only come on Tuesday for the buy one get one deal. 3 times there three times wrong. The help is not focused on anything I ordered the buy one and get one free pizza they tried to give me a large and a small when I repeated both large pizza orders twice. I asked 3 times to speak to the manager and was ignored. This is actually a shame because their pizza is really good. The staff however the worst I have seen.
I have never ordered here and had things done right. Tonight’s order was the worst yet! Can’t even get an Italian sub because they don’t have any ham. I placed an online order and used my 10$ coupon. I called the store to ask that the subs be well done, only then did I find out they couldn’t make my Italian sub. The girl on the phone had me and herself so confused it was nuts! All she had to do was change one sub and credit me 3$ because the sub I had to get was cheaper than the one I ordered, BUT she tried to charge me an additional 10$! Took an hour to get an order that was promised to take 20 minutes and one of the subs was wrong and all 3 the cheeses was cold.. not ever melted! Don’t wast your time or money!!
Great pizza 🍕
I took it to go, but the place was clean, the people were friendly & very helpful. The food was delicious 😋
THIS PLACE IS DISRESPECTFUL!
Restaurantji Recommends
So good. Tastes like Papa John's used to taste when they were actually good, but better.
HORRIBLE service, Very rude crew
Get giovanni's, my dads, or some actual good pizza.
Atmosphere: 1
Food: 2
Service: 1
God bless the workers tonight. Best service hands down !! Food was perfectly cooked. Delivery guy was very friendly
Atmosphere: 5
Food: 5
Service: 5
***update*** I was put in contact with a higher up and after discussing the issues at hand was promised a refund. We emailed multiple times.That was early November and it never occurred. Disappointed all the way around.
We order from Marcos normally one to two times a month. We have always had a great experience but this past week when we ordered on the app when we finally got a tracking text it was through door dash. Our food said it was ready for pickup at 4pm and the door dash person was waiting but they were not able to get the food until 4:40. I had tried to call the store bc on their app it said it was on the way and on the door dash site it said not picked up yet. A guy answered said hold on and clicked the phone down. They didn't pick back up. After a bit I received a text that doordash was on its way but then received a text from marcos stating it was delivered. Super confusing... then the door dash person couldn't find out address bc when you order on marcos website it doesn't push the address to their app. Had to talk and explain what the address was. This was only a 5 min mix up when they couldn't fund the address. The food was lukewarm/ cold. Very disappointed. Wont be ordering again if they insist on using door dash to deliver. I don't blame this on the door dasher but on Marco's. The food shouldn't have sat there ready according to the app for 40mins. I also suggest if they continue to use Door dash that they disable the part in their system that gives you updates through their site bc it's very inaccurate.
Atmosphere: 3
Food: 3
Service: 2
Hands down the best pizza in town! But don't take my word for it, come and see for yourself. Ask for Damon and I'll take care of you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nugget, Supreme Pizza, Meatball Bake, Build Your Own Calzone, Chef Salad, White Cheezy, BBQ Wings, Triple Pepperoni Magnifico, Fiery Sausage & Peppers Pizza Bowl, Brownie, Meatball, Chicken Classico, Sauce, BBQ, Pizza Bowl, Fiery Sausage & Peppers Pizzoli, Chicken Wings, Buffalo Chicken, Dr Pepper, Pepperoni Pizza
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