We were very disappointed with everything from the rude staff to the serving size to the price of the food.
Atmosphere: 3
Food: 1
Service: 1
Tanya Fitzer
I don't even know how this place stays open for these ppl they hire don't they get taught how to make food. Bought the new ruebun n all got on few pieces of meat and have no clue were the sauekrut was.
Atmosphere: 3
Food: 1
Service: 3
Nicholas Crimaldi
The only reason they get 3 stars is because the food is generally good but if you dislike rebuilding your own sandwich, don't go here. Meat wasn't even inside the bun on sub. For 8 bucks and cheap food they should seriously consider hiring cooks that can actually build a sandwich. I would be very disappointed if I had purchased food for someone else made that poorly.
Tessa Mccumber
Horrible ? was there today they only put 4 small strips of chicken on my sub an filled it with slimy mushrooms cold sub it was gross waisted my money get new workers or close this location down
Michael Spence
Food is pricey for what you get.Not much to look at in the restaurant.It's a busy parking lot due to sharing with the pizza joint and the laundry mat.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Romanburger
Alan Lane
I usually eat at this establishment a few times a week but after today's fiasco I will NOT be returning. I pulled in to the parking lot and was getting everyone's order and another customer took his puppy into the restaurant and not only that but said puppy was placed onto the counter where not only everyone's order is picked up but also right next to the fryer... needless to say but after having put thousands if not tens of thousands of my hard earned money thru this establishment I will not be returning. I also have the pictures to prove it.
Atmosphere: 1
Food: 4
Service: 1
Carl Holbert
Use to love coming here a few years back the ladies picture on the wall for best employee was fantastic food was great she always had a smile, but now when I go in the only thing I get is bad attitudes, and bad food burnt bread cold fries and sandwiches love the Roman burger BTE but the last few times I got them they was nasty , if the lady in the pic is still there maybe have her trained them the right way also brought a friend there who never tried unfortunately they won't go back they said I should of brought them to another to try our luck
Atmosphere: 1
Food: 1
Service: 1
Johnathan Mezerkor
The most nastiest people work here really ignorant with me when I had a question about the menu just because your having a bad day doesn’t mean you take it out on customers will not be
Atmosphere: 1
Food: 1
Service: 1
Tracy Bowser
Originally order was not correct. But the manager Nikki was awesome great customer service. She replaced whole order, family 4 pack including 2liter. Definitely will go back.
I go to Mr hero’s a lot it’s my favorite food place. And I’ve never had a problem with the service. But when I went in today around 3:40 the lady on register was rude. Before I was even done ordering she told me my total and when I finished my order she was rude. When I went back up to get another thing of fries for someone else she made a nasty comment and said “another one” implying something about my weight then rolled her eyes as she walked away. I’m extremely skinny weighing only 100 pounds. I’m never going back to the one in Jefferson I’d rather go somewhere else. If I could give the service no stars I would.
Atmosphere: 1
Food: 3
Service: 1
Char Barnes
The guy behind the counter was rude to my son. They couldn't handle being busy. Fries are under cooked. Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
M C
Food is absolutely delicious, highly recommend!The Manager Nikki is super friendly.
Great sandwich. Get one everything I come north
Atmosphere: 5
Food: 5
Service: 5
We were very disappointed with everything from the rude staff to the serving size to the price of the food.
Atmosphere: 3
Food: 1
Service: 1
I don't even know how this place stays open for these ppl they hire don't they get taught how to make food. Bought the new ruebun n all got on few pieces of meat and have no clue were the sauekrut was.
Atmosphere: 3
Food: 1
Service: 3
The only reason they get 3 stars is because the food is generally good but if you dislike rebuilding your own sandwich, don't go here. Meat wasn't even inside the bun on sub. For 8 bucks and cheap food they should seriously consider hiring cooks that can actually build a sandwich. I would be very disappointed if I had purchased food for someone else made that poorly.
Horrible ? was there today they only put 4 small strips of chicken on my sub an filled it with slimy mushrooms cold sub it was gross waisted my money get new workers or close this location down
Food is pricey for what you get.Not much to look at in the restaurant.It's a busy parking lot due to sharing with the pizza joint and the laundry mat.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Romanburger
I usually eat at this establishment a few times a week but after today's fiasco I will NOT be returning. I pulled in to the parking lot and was getting everyone's order and another customer took his puppy into the restaurant and not only that but said puppy was placed onto the counter where not only everyone's order is picked up but also right next to the fryer... needless to say but after having put thousands if not tens of thousands of my hard earned money thru this establishment I will not be returning. I also have the pictures to prove it.
Atmosphere: 1
Food: 4
Service: 1
Use to love coming here a few years back the ladies picture on the wall for best employee was fantastic food was great she always had a smile, but now when I go in the only thing I get is bad attitudes, and bad food burnt bread cold fries and sandwiches love the Roman burger BTE but the last few times I got them they was nasty , if the lady in the pic is still there maybe have her trained them the right way also brought a friend there who never tried unfortunately they won't go back they said I should of brought them to another to try our luck
Atmosphere: 1
Food: 1
Service: 1
The most nastiest people work here really ignorant with me when I had a question about the menu just because your having a bad day doesn’t mean you take it out on customers will not be
Atmosphere: 1
Food: 1
Service: 1
Originally order was not correct. But the manager Nikki was awesome great customer service. She replaced whole order, family 4 pack including 2liter. Definitely will go back.
Service: 5
Restaurantji Recommends
I go to Mr hero’s a lot it’s my favorite food place. And I’ve never had a problem with the service. But when I went in today around 3:40 the lady on register was rude. Before I was even done ordering she told me my total and when I finished my order she was rude. When I went back up to get another thing of fries for someone else she made a nasty comment and said “another one” implying something about my weight then rolled her eyes as she walked away. I’m extremely skinny weighing only 100 pounds. I’m never going back to the one in Jefferson I’d rather go somewhere else. If I could give the service no stars I would.
Atmosphere: 1
Food: 3
Service: 1
The guy behind the counter was rude to my son. They couldn't handle being busy. Fries are under cooked. Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Food is absolutely delicious, highly recommend!The Manager Nikki is super friendly.
Atmosphere: 5
Food: 5
Service: 5
It's very nice place everything was good ?
Atmosphere: 5
Food: 5
Service: 5
Kinda pricey for what you
Food: 4
Service: 3
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