Slow, has never had a script ready when it’s supposed to be. Never.
Robert Peters
I'm never shopping here again! I am a heart patient and order my food delivered because I can not carry them up three flights of stairs. This is how they delivered my grocery order.
Lisa Kirk
Ordered a cake online three days before I needed it. Got a confirmation text and email but when I showed up, no cake. I was told she didn't have an order for it so I showed her my confirmation. Her solution was for me to pick out a cake and she wouldn't charge me for it... Which was fine in my case because the cake I had ordered was not that complicated anyway. It should go without saying that people order these cakes for special occasions because they want something "special". A bakery can make or break an occasion just in how they handle the cake. I do not hold the employee that took care of me responsible, she was kind and tried to make the best of this situation but I expected better of Kroger. The cake was delicious which is why you still got four stars.
Brian Bowling
Spent 40 minutes IN THE CHECKOUT LINE today. This used to be a decent Kroger's with a good selection and a decent number of lanes open. It is now a place of last resort to go to with many products missing or only a single option for something you are looking for. The worst though is when you have to check out. It's now like going to Walmart, with only one or two normal checkout lanes open. They seem to be trying to force everyone to check out using the self service lanes, even if you have a full cart of groceries. It's almost like they are trying to make the in store experience as miserable as possible so that people will use their pickup service.
Chris Griffith
Open some staffed checkout lines. Customers should get a discount to ring up their own purchases and you need to provide a tool to remove anti theft devices. I now own a purchase that can't be worn because it has an anti theft device that requires a special tool to remove. Thanks for the lack of customer service.
Jessica Corrill
It has be brought to my attention that the general store manager is very rude and mean to his employees. He should be reprimanded for his behavior. When an employee had an allergic reaction to a bee sting, he threatened to fire her, then made fun of her with a Halloween display. The Kroger corporation should be made aware. The employees have been through a lot the past 2 years, cut them some slack.
Justice Deb Baas Williford
The store is great. Don't get gas there. Every time I get gas there the idiot cashier don't know how to take my KROGER FUEL POINTS OFF. TRAIN YOUR EMPLOYEES OR I'M GOING ELSEWHERE....
Jessi Nickle
kroger is the best grocery store around
Lee Ann Brown
We will not return to Kroger. Mask wearing is not being enforced. Concerns me that food safety is also not enforced. We have shopped at Costco and they enforce the policy.
Tom Bishop
How can I recommend you? You don't seem to care that your staff aren't protecting themselves and your patrons.
Always friendly staff. Jess and Donna always make a balloon for my daughter. It’s the little things
Rhonda Johnson
Great, friendly Personnel. Hardly, no wait Pharmacy Pharmacy Personnel Excellent, and very knowledgeable personnel. All workers friendly, professional and
Cheryl Hayford
BEST place to go. I only do all of my shopping there at Lebanon Kroger
Karen Gagliano
This bakery was mediocre but has gotten worse w/all the store changes.
Slow, has never had a script ready when it’s supposed to be. Never.
I'm never shopping here again! I am a heart patient and order my food delivered because I can not carry them up three flights of stairs. This is how they delivered my grocery order.
Ordered a cake online three days before I needed it. Got a confirmation text and email but when I showed up, no cake. I was told she didn't have an order for it so I showed her my confirmation. Her solution was for me to pick out a cake and she wouldn't charge me for it... Which was fine in my case because the cake I had ordered was not that complicated anyway. It should go without saying that people order these cakes for special occasions because they want something "special". A bakery can make or break an occasion just in how they handle the cake. I do not hold the employee that took care of me responsible, she was kind and tried to make the best of this situation but I expected better of Kroger. The cake was delicious which is why you still got four stars.
Spent 40 minutes IN THE CHECKOUT LINE today. This used to be a decent Kroger's with a good selection and a decent number of lanes open. It is now a place of last resort to go to with many products missing or only a single option for something you are looking for. The worst though is when you have to check out. It's now like going to Walmart, with only one or two normal checkout lanes open. They seem to be trying to force everyone to check out using the self service lanes, even if you have a full cart of groceries. It's almost like they are trying to make the in store experience as miserable as possible so that people will use their pickup service.
Open some staffed checkout lines. Customers should get a discount to ring up their own purchases and you need to provide a tool to remove anti theft devices. I now own a purchase that can't be worn because it has an anti theft device that requires a special tool to remove. Thanks for the lack of customer service.
It has be brought to my attention that the general store manager is very rude and mean to his employees. He should be reprimanded for his behavior. When an employee had an allergic reaction to a bee sting, he threatened to fire her, then made fun of her with a Halloween display. The Kroger corporation should be made aware. The employees have been through a lot the past 2 years, cut them some slack.
The store is great. Don't get gas there. Every time I get gas there the idiot cashier don't know how to take my KROGER FUEL POINTS OFF. TRAIN YOUR EMPLOYEES OR I'M GOING ELSEWHERE....
kroger is the best grocery store around
We will not return to Kroger. Mask wearing is not being enforced. Concerns me that food safety is also not enforced. We have shopped at Costco and they enforce the policy.
How can I recommend you? You don't seem to care that your staff aren't protecting themselves and your patrons.
Restaurantji Recommends
Nice and friendly place to shop.
Always friendly staff. Jess and Donna always make a balloon for my daughter. It’s the little things
Great, friendly Personnel. Hardly, no wait Pharmacy Pharmacy Personnel Excellent, and very knowledgeable personnel. All workers friendly, professional and
BEST place to go. I only do all of my shopping there at Lebanon Kroger
This bakery was mediocre but has gotten worse w/all the store changes.
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