Stopped in for a quick bite not expecting much based off of the reviews. The Cashier was SO nice and I was greeted with a lot of smiles. I got my food quick and it was fresh! They were out of ketchup in the lobby but the cashier quickly corrected this when brought up. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Sarah Crafton
This used to be such a good Wendy's. Now I wait consistently for 20+ minutes for an order of cold fries and a melted frosty. I have had to ask repeatedly for missing parts of my order and been given major attitude for doing so. Not sure why the sudden decline in quality but I'm definitely disappointed and done.
Atmosphere: 2
Food: 2
Service: 1
Madison Hodge
Worst Wendy’s I’ve ever been to. Husband and I stopped by here for a “quick” bite to eat. Our order took over 20 minutes and when we checked what we got, we received a chicken sandwich on a bun with nothing on it just the chicken. And the chicken nuggets we ordered was supposed to be a 10 piece and we only got 5… also they were spicy and should’ve been regular. Seemed like no one there knew what they were doing. Terrible experience. If we weren’t in a rush we would’ve gone back inside to request a refund.
Brandy Blankenship
They are way under staffed. The little staff they have are rude and annoyed with customers.
Atmosphere: 2
Food: 3
Service: 1
Thomas Kaus
Almost forced to use the self order kiosk. I need special orders and I could not figure out how to do it. All workers busy filling orders - no one available to take your order.
Atmosphere: 4
Food: 4
Service: 3
Volodymyr Dzeba
They work until 12 pm, placed an order at 10:50 pm, the money was taken, but the order was not received, the staff is unpleasant and does not go to meet the client
Atmosphere: 1
Food: 1
Service: 1
Deborah Adams
The food was horrible I mean horrible bacon uncooked send it came back cook bacon the hamburger was still not fresh
Atmosphere: 1
Food: 1
Service: 1
Jonathan staat
Forgot half my order and drink
Atmosphere: 1
Food: 5
Service: 1
Max Wertheim
Disgusting interior. Recieved only cold food after waiting 15 minutes. Out of most options. No silverware napkins or condiments in bag
Atmosphere: 1
Food: 1
Service: 1
Allin TheFamily
This is only reflective of the Lebanon location attached to flying J.
Where to start...
I guess first are the Jr bacon buns, shouldn't all the buns be the same on the cheaper sandwiches? If so why are the Jr bacons buns always hard but my double stacks are always soft (ALWAYS)? Seems odd.
The nuggets are also the worst I've ever had from any Wendy's, are they being batched cooked and let sit until they are gone?
Almost every fry has giant black spots on them and are cold more times than not. Also a large is really a medium but since they suck that's not worth complaining about.
We live close and that's the only reason we go here every now and again but the mcds in Goshen is only 5 mins further so we have been going there and will continue to do so.
Lastly, the staff are so unfriendly that it feels like they would rather you leave thelan to order food. It's like they are disappointed everytime someone walks in, you can basically see them sulk.
Quality control is not big in Warren county, but it's extremely bad at some of these fast food locations like this Wendy's.
Solution, hire a good manager on both shifts and weed out the poor employees that refuse to do the job properly. This is food we are talking about, granted fast food but it still needs to be edible and warm at least, it's not like you are giving the food away.
Spent $21.87 for (2) cold hamburgers and fries at 6:28 pm. Will not support that restaurant again and I live close to it.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Wendy's Hot & Crispy Fries, Hamburger
Daniel Bowman
At 11:17am received a cold and obviously pre-made single. Looks like they're staging singles for their 2 for $7 promotion and using well past the holding time!
Atmosphere: 3
Food: 2
Service: 5
Tony Samons
Worst breakfast I have ever been given. Burnt,old and dry
Atmosphere: 2
Food: 1
Service: 1
Greg Parker
Went to this location in Lebanon Ohio at a flying j and ordered a classic chicken sandwich and fries and a large tea. I told them no salt said my wife is allergic and can’t have salt they gave her fries with salt my wife got sick. Very disappointed told them 3 times it’s important no salt!
Atmosphere: 2
Food: 3
Service: 1
Bethany Brame
Food was good, hot, and came out to us quickly. Manager clearly loved to work here and gave my little sister a free kids toy, made sure our orders were accurate, and generally made us feel welcome.
Stopped in for a quick bite not expecting much based off of the reviews. The Cashier was SO nice and I was greeted with a lot of smiles. I got my food quick and it was fresh! They were out of ketchup in the lobby but the cashier quickly corrected this when brought up. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
This used to be such a good Wendy's. Now I wait consistently for 20+ minutes for an order of cold fries and a melted frosty. I have had to ask repeatedly for missing parts of my order and been given major attitude for doing so. Not sure why the sudden decline in quality but I'm definitely disappointed and done.
Atmosphere: 2
Food: 2
Service: 1
Worst Wendy’s I’ve ever been to. Husband and I stopped by here for a “quick” bite to eat. Our order took over 20 minutes and when we checked what we got, we received a chicken sandwich on a bun with nothing on it just the chicken. And the chicken nuggets we ordered was supposed to be a 10 piece and we only got 5… also they were spicy and should’ve been regular. Seemed like no one there knew what they were doing. Terrible experience. If we weren’t in a rush we would’ve gone back inside to request a refund.
They are way under staffed. The little staff they have are rude and annoyed with customers.
Atmosphere: 2
Food: 3
Service: 1
Almost forced to use the self order kiosk. I need special orders and I could not figure out how to do it. All workers busy filling orders - no one available to take your order.
Atmosphere: 4
Food: 4
Service: 3
They work until 12 pm, placed an order at 10:50 pm, the money was taken, but the order was not received, the staff is unpleasant and does not go to meet the client
Atmosphere: 1
Food: 1
Service: 1
The food was horrible I mean horrible bacon uncooked send it came back cook bacon the hamburger was still not fresh
Atmosphere: 1
Food: 1
Service: 1
Forgot half my order and drink
Atmosphere: 1
Food: 5
Service: 1
Disgusting interior. Recieved only cold food after waiting 15 minutes. Out of most options. No silverware napkins or condiments in bag
Atmosphere: 1
Food: 1
Service: 1
This is only reflective of the Lebanon location attached to flying J.
Where to start...
I guess first are the Jr bacon buns, shouldn't all the buns be the same on the cheaper sandwiches? If so why are the Jr bacons buns always hard but my double stacks are always soft (ALWAYS)? Seems odd.
The nuggets are also the worst I've ever had from any Wendy's, are they being batched cooked and let sit until they are gone?
Almost every fry has giant black spots on them and are cold more times than not. Also a large is really a medium but since they suck that's not worth complaining about.
We live close and that's the only reason we go here every now and again but the mcds in Goshen is only 5 mins further so we have been going there and will continue to do so.
Lastly, the staff are so unfriendly that it feels like they would rather you leave thelan to order food. It's like they are disappointed everytime someone walks in, you can basically see them sulk.
Quality control is not big in Warren county, but it's extremely bad at some of these fast food locations like this Wendy's.
Solution, hire a good manager on both shifts and weed out the poor employees that refuse to do the job properly. This is food we are talking about, granted fast food but it still needs to be edible and warm at least, it's not like you are giving the food away.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Spent $21.87 for (2) cold hamburgers and fries at 6:28 pm. Will not support that restaurant again and I live close to it.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Wendy's Hot & Crispy Fries, Hamburger
At 11:17am received a cold and obviously pre-made single. Looks like they're staging singles for their 2 for $7 promotion and using well past the holding time!
Atmosphere: 3
Food: 2
Service: 5
Worst breakfast I have ever been given. Burnt,old and dry
Atmosphere: 2
Food: 1
Service: 1
Went to this location in Lebanon Ohio at a flying j and ordered a classic chicken sandwich and fries and a large tea. I told them no salt said my wife is allergic and can’t have salt they gave her fries with salt my wife got sick. Very disappointed told them 3 times it’s important no salt!
Atmosphere: 2
Food: 3
Service: 1
Food was good, hot, and came out to us quickly. Manager clearly loved to work here and gave my little sister a free kids toy, made sure our orders were accurate, and generally made us feel welcome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Bacon Cheeseburger
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