Dairy Queen Grill & Chill

The chicken strips are so small, yall might as well call them nuggets.

Atmosphere: 3

Food: 1

Service: 3

Completely suck... The worse Dairy Queen... They need to close it down

Atmosphere: 1

Food: 1

Service: 1

worst experience I have ever had at a restaurant!!! will never eat there again also will be coming back for full refund of my family's food! 8/8/25 we came in ordered our food and went to the patio to eat our dinner we did not know the inside of the store was closing right after we sat down immediately my husband opened his sandwich and it was wrong! we proceeded to walk back in and the door was locked so my husband knocked and the manger Vanessa Evans came to door and told him that the lobby was closed my husband said we just got this can you just take it and get me the right one I'm sitting down with my family she proceeded to tell him she did not care and if he didn't want to go through drive thru he could get refund tomorrow!! I then called the store myself to explain to just get a new sandwich seeing how we were all outside with my two toddlers! I explained the situation over the phone and I asked for the manager and Vanessa said she was the manager and that if we had a problem we could come and talk to Lisa, the GM manager in the morning to get a refund. the way this woman talked to me was unbelievable. the most unprofessional thing I have ever dealt with in my life. we ended up not eating any of our food and now have to wait until tomorrow morning at 10:00 a.m. to get a full refund of $34 that was wasted. I can't believe the way she spoke to me and I also told her I don't know why your being so rude and disrespectful she said for me to call in morning to get refund and it's not her problem! this young lady does not need to be a manager! it would have been so simple to make my husband sandwich. that was wrong and remake and hand it to us! unbelievable is all I can say!

Atmosphere: 1

Food: 1

Service: 1

there was hella chocolate in my vanilla milkshake wordddd

Atmosphere: 1

Food: 1

Service: 1

I went through the drive thru. The service was fast, order correct and young lady was very nice. My grandson said DQ is only restaurant that the food served matches the pictures on the menu. Food was very good.

Food: 5

Service: 5

Ordered two blizzard last night and they were very soupy and melted. An hour later both my husband and I were sick. Called today and at least they apologized but will not be going back. Hate to spend $10 on two blizzard and then have to miss work the next day. Not worth it.

Went here for a pick up order and in addition to having to wait a long time, I was shorted an item I paid for. I didn’t notice until I got home so I sent to a note to the corporate website who replied that someone from the local store would be in touch. That was a month ago and no outreach. Disappointed in their fraud treatment of customers.

Food: 1

Service: 1

Fast & friendly service!

Seriously, how hard is it to follow mobile order instructions. I ordered the triple bacon ranch combo and I added in the app tomato onion pickles and I did not get that on my sandwich, as you can tell in the photo. What is the point of having a dairy Queen rewards account when you're just completely ignored.

Not only that, but I have to ask for marinara every time I order cheese curds, this should be straightforward. If your guest pays for cheese curds they get a marinara minimum.

This dairy Queen leaves a lot to be desired when it comes to dairy Queen customer service and quality. Very disappointed customer here

Pulled through the drive thru at the DQ in Liberty Township yesterday (05/02/25). Ordered a medium twist cone; my usual DQ order, and in my opinion, a rather difficult one to mess up. Was served a cone that was melting, lumpy, and containing less ice cream than I've come to expect from DQ. If you're going to raise your prices by 30%, and expect people to keep returning, you've got to do better. Wasn't my first bad experience at the Liberty Township facility, so I won't be returning.

Really friendly & helpful staff. Food was good, blizzards were actually frozen ( less common than you think)

Atmosphere: 4

Food: 4

Service: 5

Pretty much everything was above board and tasted good and employees as usual we're very pleasant

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Caramel Sundae with Nuts

Great food as always except the fries 🍟 they could have used some attention seemed old

Food: 4

Service: 5

I love Dairy Queen, so does my German Shepard for his pup cups he absolutely loves

Atmosphere: 5

Food: 5

Service: 5

Never a bad experience!!!!! Keep up the great work everyone!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake, Ice Cream Cone, Banana Split, Ice Cream Cake, Cheeseburger, Chicken Strips